Reactie van het bedrijf
Hello José,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with the delivery time. Please allow us to clarify a few important details regarding your order.
You purchased a fully personalized motocross jersey, which requires a custom design and print process. This includes creating the design, sending it for your approval, printing, and shipping. Despite placing your order during the holiday period — including Christmas and New Year — we managed to deliver within 3 weeks. Please note: we were closed for one week during this time, our only break in 2024.
Given that your custom gear was completed and shipped in under 3 weeks during the busiest time of year, we believe we acted promptly and efficiently. We always aim to provide high-quality products and transparent communication, especially for made-to-order items.
Regarding your comment on the pants: these are indeed made from lightweight material, as described, and are ideal for summer riding conditions.
It’s unfortunate to hear you wouldn’t consider shopping with us again. We genuinely value every customer and take feedback seriously. If there’s anything we can do to improve your experience, please don’t hesitate to reach out directly.
Best regards,
V1mx
