zeer slecht, onaanvaardbaar
Pluspunten
Unfortunately the only positive thing to say would be that the delivery driver (Robin!?) was a nice guy and equally in a mess from this delivery. FIrst of all, for both of our deliveries, we waited over '5 working day'. Secondly I recieved an email with delivery confirmation late on Friday and as there was a holiday on Monday the 21/5. I could only take action for the delivery date and time early this morning for delivery today. In all fairness after discussion with Guido, who the chats are always helpful. I agreed not to change delivery date and make it work. The delivery arrived early and not between suggested 12-14. When driver arrived, I was told that it is 'too the door delivery'. With such large products, I recommend that is made clearer with clients upon purchase. The delivery driver then told me that he has two fridges for this address (Singel 103), I replied, TWO!? I explained that I had another delivery to Keizersgracht 465, scheduled for Thursday, as per email recieved. Let me remind you that these are not small purchases just to be brought into a business. These purchases are big 3 door Koelwerkbank, which require a lot of planning to recieve. All of my other experiences with Goos have always been a pleasure, but this was such a nightmare and I couldn't quite believe what I was dealing with. I' am the client making a really big purchase and I shouldn't be made to work so hard. It would be nice to see some compensation from this.
VerbeterpuntenRemind clients of 'to the door deliver'. Reach out to client when the delivery time exceeds the stated 5 working days.
