Negative experience, not satisfactory Aloe Vera Gel.
Ordered a 1L Aloe Vera Gel (pure) and received a bottle with a water-like consistency, with no reminiscence of aloe vera gel-like consistency.I even thought they sent me their Aloe Vera juice.Not even a puree.Clear and transparent with very tiny bits.
So I emailed them the same day I picked up my package.Receive an answer from what appears to be the owner.
Explaining that (without directly saying its my fault) in their product explanation (2 pages long if anyone cares to look) somewhere among all the other explanations it does say that they press it out like a juice and that I should have read the description more carefully.
He then offered me a free body gel of 120ml if I paid the sending costs of 4.95 euro.
I said no, since it does not solve the issue. I want a refund, obviously returning the bottle.Another agent answers that this is sadly not possible.
I emailed them back as well complaining in regards of their product description, visit their website, click in their Aloe Vera gel (unless they change it) and you can long and tediously, scroll down for the length of 2 pages with a lot of information and pictures of their process.
No video or pictures of the end product. Which I recommended they should do.
Very disappointed with their problem-solving. perhaps they feel like they did well, since they answered all of my emails, and offered me a 120ml body gel (with many ingredients I did not want on myself) if I accepted to pay the sending costs, but that did not solve the fact that I am forced to keep a bottle of something I will not use, and wasted almost 30 euros. personally, I will not order again, and I do not recommend this company.
