terrible
Dear Customer Care Department .
i had an order through your company last thursday, once you advertise online that you will deliver in 1 working day.
After making the payment online, including the sending costs, i receive 2 emails, stating that the order will be delivered on the 15th of august ( see pictures attached )
Yesterday I received another email , that the delivery time had changed for the 18th of august, that doesn't fit my needs, once i have an appointment with the mechanic on monday 17th.
I called your customer care line, and in so many years, I never saw such a disrespectful way to talk towards the customers , being rude and even aggressive. I inquired about the possibility of receiving the order on Monday, and your customer care agent said it was not possible and only possibility was tuesday. I said but I received an email confirming the delivery Saturday the 15th and he said it was not possible, once that was from the department of the warehouse.
As a customer, I'm not aware of how you process your orders, if i buy a product online through mijnautoonderdelen, I expect the delivery as the confirmation I received by email.
When I said if it's possible to do something and help out once I really need the auto part on monday, your customer care agent said it was not his problem and that he doesn't care!!!
how you as a company allow this type of behavior from the side of your employees ? this is totally out of any customer care support ...
i cancel my order and I will never use your company anymore... your way of doing business is not trustworthy and you treat people as the mistake was done by the customer, but in fact is done by your order process.
i hope you find out that the customers are what makes a business - with no customers , or unsatisfied customers, people will stop doing business with you.
i will wait for the refund on my bank account.
