PluspuntenTheir frames are made with the utmost care and it's the best quality frames I ever had. Both the aluminum and the wooden ones are sturdy and quick and easy to disassemble for changing the art you are going to hang. The prices are also pretty good for the quality you are receiving, and the shipping is fast.
Shipping is made via postNL and even though the packaging they are sent in is pretty well done, I still had one of my frames come with a shattered glass. After getting in touch with them, they sent a new one the next day, but this one also unfortunately arrived broken. They then proceeded to send me a third one, and this time it arrived in perfect conditions. During the whole process their support channel was responsive and the person in charge with my issue was sweet and helpful. I know this can happen and it's not their fault. The way they handled it was impeccable.
VerbeterpuntenMaybe, and I am not sure, it's a stretch, there is a way of letting postNL know it's a fragile parcel, because these frames are definitely fragile. Large glass panels. Their return page even states that they don't accept returns because chances are shipping the frames back will damage them.
So maybe if the packaging can contain a warning for the delivery service to know it has to be handled carefully would help prevent damages.
