Reactie van het bedrijf
Your order was shipped March 3 and you did receive a track & trace code. However, you do not respond to our emails despite several requests from us to modify your email. Apparently you have no need for this and it also keeps us from being able to serve you well according to your reaction below:
Dear Rachel,
thank you for your email. As you may be familiar with, several email software have features that block SPAM and other emails that may contain malware. This is the reason why one should be cautious with forwarding old messages instead of writing a new one. I also get often the message that one email or the other to your company could not be delivered. I simply try again.
#####
After this, many more emails were sent by us to you with no response:
Hello,
We sent a message to the carrier on February 22, 2021 regarding the status of the package. They are going to investigate and this may take several weeks. All our shipments to foreign countries are at the customer's own risk for this reason, as clearly stated on the website and in the terms and conditions you agreed to. As soon as we receive an answer what the status of the shipment is we will inform you.
#####
Hello dear Flavio,
It might be useful to put our email address in your contact list, so we can have a normal email exchange with each other.
You have received an email from us clearly stating in red that we do not take any responsibility for shipping to your country. And you have in no way let us know that you did not agree to this or that the order could be cancelled. Also during the order process when choosing shipping to your country it is clearly stated that shipping is at your own risk. Despite these multiple warnings, you did not cancel the order.
#####
Hello,
Your shipment has been at your customs in Denmark since 08-02-2021.
Apparently, the shipment has not been released yet.
Very strange what customs is doing in your country, because shipments within EU countries should be without customs checks.
Every time, intentionally or not, we get the same error message below. And we send hundreds of emails every day without any problems to many customers!
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
*********@t-online.de
host mx00.t-online.de [***.**.134.8]
SMTP error from remote mail server after initial connection:
554 IP=88.214.28.10 - A problem occurred. (Ask your postmaster for help or to contact [email protected] to clarify.)
Reporting-MTA: dns; we.hosti****.eu
Action: failed
Final-Recipient: rf***2;flavi***@t-online.de
Status: 5.0.0
Remote-MTA: dns; mx00.t-online.de
Diagnostic-Code: smtp; 554 IP=88.214.28.10 - A problem occurred.
