Beste Sandra, bedankt voor het achterlaten van je review. Wij begrijpen dat retourneren een onlosmakelijk onderdeel is van online shoppen. Wij houden deze gegevens bij zodat wij kunnen bijdragen aan het verlagen van de retourpercentages en daarmee de tevredenheid van onze klanten kunnen verhogen. Wij hopen dat deze informatie je gerust heeft gesteld! Indien je nog vragen hebt aarzel dan niet om contact met ons op te nemen.
Dear Anastasia, thank you for leaving your review and we are sorry to hear that you are not satisfied with our communication! We have provided you with a detailed email about the new Brexit tarrifs as well as the additional costs involved. Since you did not agree to accept the extra costs, we immediately refunded your order. If you have any substantive questions on this, we will of course be happy to answer them.
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