Filters

8

Product arrived well packaged. but shipping details are not accurate

I have received my order but to my surprise the delivery company who delivered asked me to pay an additional $25 for some fees that I was not prepared for. it is a small amount of money but it should have been clear to me in advance on top of the fact that the tracking for the shipment is not clear.

  • Would you recommend us? Yes
3

Order not yet received. 14 days late

Apparently PostNL cannot find the Republic of Ireland. Need to have a more reliable shipping carrier as an option.

  • Would you recommend us? Yes
10

Very good Servive

Good service and good after sales support

  • Would you recommend us? Yes
10

excellent service!!!

very kind and helpful! I like the eshop too!!! easy to find whatever you want to buy!!

  • Would you recommend us? Yes
10

Einfach top

Ich habe die Ware aus Deutschland bestellt und in 2 Tage schon angekommen. Alles war top zuverlässig

  • Würden Sie uns weiterempfehlen? Ja
1

Poor

Firstly upon ordering with my details for delivery unchanged since my first order 2017 this order was not dispatched on time because my details were not correct I ordered same as I did with same details change was on Neptune side not mine nor was I asked to update my details until order was delayed Secondly as I respond today 21 at of march my order has not arrived I’m aware these emails are automatically sent but algorithms should ensure item has been delivered first Customer service should be looked at rather than blaming customer for not putting in correct address I filled in details upon first order 2017 they have not been changed my me since all other orders were sent out straight away this one was not and again I have not received item

  • Would you recommend us? No

Reactie van het bedrijf

Hi Michael, I apologize for the inconvience. We did find the 2017 orders in the mean time. They were archived, so not visible immediately. However, the issue was that in the field 'Number' (of your street) your phone number was filled out. PostNL didn't accept the phone number as the street number. So we were not able to ship it out. Wilbur removed the phone number from the street number field to ship out your order. He only said that we don't touch addresses, because our system is fully automated. So either auto-fill of your browser was interfering or you made a understandable mistake seeing the field 'Number' as a field for your phone number. I apologize for the delay, but the parcel is on its way! Tim

10

Good service

Good experience delivered on time with no hassle

  • Would you recommend us? Yes
10

Perfect service

Fast, reliable, customer minded. Highly recommended.

  • Would you recommend us? Yes
10

Verry fast delivery

Fast good lean delivery

  • Would you recommend us? Yes
9

Always good service

I have no complaints. Always prompt appropriate response to queries and orders are processed and dispatched very quickly.

  • Would you recommend us? Yes
10

Excellent service

Excellent service

  • Would you recommend us? Yes
10

Good service, all items is carefully packages

I had some issues with the purchase, but everything was solved

  • Would you recommend us? Yes

Reactie van het bedrijf

Thanks Riga, See you next time! Tim

10

Excellent

Simple to buy And the package arrived very fast ! I absolutely loved it and will buy again!

  • Would you recommend us? Yes
10

Very good

All is perfect

  • Would you recommend us? Yes
10

Product in stock and delivered next day. Excellent :-)

Product in stock and delivered next day. Excellent :-)

  • Would you recommend us? Yes
9

Perfect

Perfect delivery

  • Would you recommend us? Yes
9

Alles gut

Alles gut

  • Würden Sie uns weiterempfehlen? Ja
9

Swift service and delivery

Ordering process on-line simple clear,processing and delivery prompt with tracking information. Great stuff keep it up.

  • Would you recommend us? Yes
10

Sping

Good shiping

  • Would you recommend us? Yes
10

Excellent service

Very professional

  • Would you recommend us? Yes
8

God

But problem with NL post has not got the stuff yet

  • Would you recommend us? Yes
10

Good seller

Good seller anda fast shipping

  • Would you recommend us? Yes
10

Super fast. And excellent customer service.

Absolutely recommended. I needed a new apex within 12 hours to monitor my aquarium as the fish arrived much earlier than expected. A simple call to the customer service, a quick chat, and the problem was resolved : I could pick up my new apex myself during the evening after my work. Thank you so much, my fish and myself are very happy.

  • Would you recommend us? Yes
8

Happy

Shipping took longer than expected but the customer service was excellent and everything was took care of by Wilbur

  • Would you recommend us? Yes

Reactie van het bedrijf

Hi Jack, Thanks for the review! I will pass the compliments to Wilbur! Tim

10

Excellent service Cheap shipping Buy Neptune products only here

Excellent service Cheap shipping Buy Neptune products only here

  • Would you recommend us? Yes

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