Reviews voor Neptune Store

Support was great to help me out fix a problem and also solved a earlier delivery problem. For me that's a great support that takes responsibility and keeps clients happy.

Kiváló a termék, pontosan méri : ph, salinity, temperature,alkalinity,calcium,magnesium,orp,par

Bought the Apex 3 earlier this year and I'm very happy with the system. Added the LLS and service pump to the family and almost everything is great. Can't "hold" wifi for long, so had to hook it to ethernet which I would rather not having to do so

Trotz der Lieferung aus den Niederlanden nach Deutschland war der Artikel gut verpackt nach 3 Tagen bei mir zu Hause.

Perfect managed including Accessoires, top! Now it s running as it should, well done.

Sehr gute Service , Kaufentwiklung ,Kontakt, gute Verpackung.

exclusive services

Ever since I started using Neptune equipment, some 5 years ago, I have always used Neptunestore. I live in Portugal so very far from the Netherlands, but the level of interaction, knowledge and overall customer care is above and beyond what I have ever experienced both Online as well as with Local Stores.

Immer wieder gerne , super Service

I have doso trident and apex and all working very good

Everything is good

Site overview is clear. Ordering is simpel.

Keurig een mail ontvangen dat sensor weer voorradig was. Direct besteld. Helaas wel verkeerd model ontvangen de dag erna. Neptune Store gaf aan dat ze direct het juist bestelde model gingen nazenden. Deze de dag erop mogen ontvangen. Ik heb daarna de verkeerde sensor retour gezonden naar een antwoordnummer. De dag daarop een ontvangst bevestiging mogen ontvangen van Neptune Store. Keurige afhandeling!

Starting with two positive aspects: 1. Neptune's products are excellent. That's why I'm glad that you offer them here in Europe. 2. The delivery was surprisingly quick. I hadn't expected that. Thank you for making it possible. Unfortunately, I also have some criticism: 1. Your website is, unfortunately, subpar. It's embarrassing that when I click on the German language option, the description appears in Dutch (see Product Apex NG Base Unit). Mistakes can happen, but the fact that this "feature" has been like this for a few weeks now makes your shop seem odd. I was concerned that you might be a fake shop. 2. You label yourselves as "THE STORE FOR NEPTUNE SYSTEMS." Great! But when I visit the Neptune Systems website, I find many things there that are missing from yours. - What about announcements for new products? - There's no "Support" section on your site. Even a link to Neptune would be better than no link — that's my personal opinion. - Neptune offers the "Trident Service Program," which I'm sure I'll need to use in a few months. Even a note stating that this is only for America would be helpful. But... Overall, I'm pleased with the products you sell and the fast shipping. However, I'm somewhat unhappy with the sparse website.

Very happy for my purchase ( apex jr) ! Super fast delivery ! Nice package and price ! I recommend this company to buy their products . Personally I ll buy again ! Many thanks !

All good except the delivery times which I think is out of the control of the Neptune shop. Nevertheless it’s a painstaking wait time for a few items.

Habe schon sehr oft bestellt kann nur das beste sagen !

Very professional and good communication.

Es sollte mehr in Deutsch sein von Beschreibungen

Es ist schön, dass negative Bewertungen zu schlechten Produkten einfach gelöscht werde, sehr professionell, effektiv! Das ist wirklich sehr schlecht - sogar erbärmlich. Naja - GHL ist doch eben wesentlich besser.

Commande préparée, reçue avec succès et rapidité.

Less than 24h turn around time and problem solved with extreme efficiency. Thank you!

very fast shipping super communication long time customer

Responsive staff & very fast shipping.

En ce qui concerne ma commande, parfait, livraison et protection correcte. Malheureusement, les mises à jours des accessoires sont souvent lentes, certains produits restent sans stock depuis des mois.