Filters

10

Excellent Customer service

Excellent Customer service

  • Nous recommanderiez-vous? Oui
10

Snel en makkelijk besteld

Gewoon top

  • Aanbevelen? Ja
8

Replaced the Trident after remote support failed

happy with the service. overall timeline took a bit long but generally good!

  • Would you recommend us? Yes
10

ultra rapide

bref et rapide

  • Nous recommanderiez-vous? Oui
8

Fast delivery good service.

I liked the fast delivery and I received exactly what I asked for. I do wish you would of considered the expiration date on the reagents I ordered and not ship 3 reagents with a 3 month sell by date! other than that I was very satisfied..

  • Would you recommend us? Yes
10

Excellent service

Nothing else to say. You can’t get better

  • Would you recommend us? Yes
10

Very helpful, polite and timely

Putting to one side the current delays due to Brexit and Covid, my experience is a good one and I feel the folks at Neptune Store do their best to fulfil orders and email enquiries in a timely manner.

  • Would you recommend us? Yes
10

Great Experience fast delivery

Ordered the items and was about 4/5 days to Be with us in Lisbon very well packed and always explained what was hapening Very fast service will ordem again

  • Would you recommend us? Yes
10

APEXel not working after 5 months !

After a phone call I know that the APEXel is NOT working, and received the RMA number A36056, but I'm still waiting a mail from de re-seller. The bad notice is that I don't know if my tank will be with no control and, if yes, for how long ! Regards Massimo

  • Would you recommend us? Yes

Reactie van het bedrijf

Hello Massimo, Sorry to hear about this issues! But you give us a 1-star now, but you didn't buy the APEXel from us. So it is not fair to give us this review. We are not the one that needs to process this RMA. I will ask Kiyoh to remove this review. Thanks, Tim

8

Delivery took a long time but great costumer support

Delivery took a long time but great costumer support

  • Would you recommend us? Yes
10

Quick and god service

Now I have only shopped here once before, but it is certainly not the last time. The prices are very reasonable compared to my fish supplier. That they have the goods in stock and provide fast service is why I would recommend this store.

  • Would you recommend us? Yes
10

Super webshop, snel geleverd zoals altijd..

Vaste webshop voor mijn zeeaquarium computer, Zelfs op een zondag geholpen ivm waterschade

  • Aanbevelen? Ja
10

Super

Des produits de haute qualités et indispensables pour, la perfection. Délivrés super rapidement et très bien emballés je recommande

  • Nous recommanderiez-vous? Oui
10

Regard Neptune Store

Thanks for good and fast services, I recumbent Neptune Stor for purging APEX equipment BR Ole

  • Would you recommend us? Yes
9

Great service, quick delivery

Not all items were in stock, got an email with several options and after items were in stock, they were shipped very quick.

  • Would you recommend us? Yes
10

nice!

nice!

  • Would you recommend us? Yes
10

Absolutely Amazing!!!

Anyone in Europe wanting to buy Apex gear should use Neptunestore.eu. The orders arrive o. Time and impeccably packaged, but the customer service is above and beyond anything you may have experienced. I do not live in Holland and have received better and faster help than from my local stores! On December 23rd I had a unit malfunction and called up the store. They immediately shipped a new unit overnight with the most expensive service to make sure I received the new unit before Christmas break. In less than 24h I had a new unit working in my tank. Absolutely Amazing!

  • Would you recommend us? Yes
9

Great communication

Great website easy to navigate to where you need to be.Checkout was simple and delivered in good time.If I asked any questions they were answered quickly Will definitely use again

  • Would you recommend us? Yes
8

Precise

Good performance overall. Swift delivery of goods. Packaging could be improved. Only negative note is that when buying a top of the line product (2 COR 20 pumps) in Europe, one would expect them to have metric piping.

  • Would you recommend us? Yes

Reactie van het bedrijf

Hi Maurizio! Thanks for the nice review and we agree with you for the COR 20 pumps. We are looking into this to solve it for the future. Thanks again. Tim

10

schnelle und korrekte Lieferung

Die Lieferung kam recht schnell. Und die Wahre war auch Super. Jederzeit wieder :)

  • Würden Sie uns weiterempfehlen? Ja
10

Perfect

Good prices and they always ship fast

  • Would you recommend us? Yes
10

Altijd snel geleverd en goede service!

Wij bestellen met regelmaat goederen bij Neptune Store en deze worden altijd snel geleverd. Mocht er eens een probleem zijn dan nemen ze snel contact op / reageren snel en wordt het snel opgelost.

  • Would you recommend us? Yes

Reactie van het bedrijf

Dankjewel Arend!

10

Efficient Delivery Reasonable Price

The website is easy to use with available stock shown. Delivery to UK fast and efficient.

  • Would you recommend us? Yes

Reactie van het bedrijf

Hi Ron, Thanks! Hope to see you soon again. Tim

10

Products are exactly what I come to expect from Neptune

The products were exactly what I ordered And The cookies in the box were an amazing touch. They tested great and really made my day!

  • Would you recommend us? Yes

Reactie van het bedrijf

Hi Kevin, Thank you! Nice to read you liked the cookies! See you next time, Tim

10

Perfect, well packed, best quality

Every thing was on the best side I love your store, no problems on delivery. Got it all the way home.

  • Would you recommend us? Yes

Reactie van het bedrijf

Great Gal! Thanks and until next time! Tim

Kiyoh Reviews

• Iedereen mag een review plaatsen zolang er wordt voldaan aan de gebruikersvoorwaarden en het privacybeleid
• We voeren geautomatiseerde en handmatige controles uit om valse reviews zoveel mogelijk tegen te gaan
• Reviews met een score lager dan een 6 worden 7 dagen na plaatsing gepubliceerd