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  • Would you recommend us? Yes
10

The Best Neptune equipment store in Europe

Ever since I started using Neptune equipment, some 5 years ago, I have always used Neptunestore. I live in Portugal so very far from the Netherlands, but the level of interaction, knowledge and overall customer care is above and beyond what I have ever experienced both Online as well as with Local Stores.

  • Would you recommend us? Yes
10

Sehr zu empfehlen.

Immer wieder gerne , super Service

  • Würden Sie uns weiterempfehlen? Ja
10

Very good

I have doso trident and apex and all working very good

  • Would you recommend us? Yes
10

Very good

Everything is good

  • Would you recommend us? Yes
10

Easy to order and clear product information

Site overview is clear. Ordering is simpel.

  • Would you recommend us? Yes
9

Snelle service

Keurig een mail ontvangen dat sensor weer voorradig was. Direct besteld. Helaas wel verkeerd model ontvangen de dag erna. Neptune Store gaf aan dat ze direct het juist bestelde model gingen nazenden. Deze de dag erop mogen ontvangen. Ik heb daarna de verkeerde sensor retour gezonden naar een antwoordnummer. De dag daarop een ontvangst bevestiging mogen ontvangen van Neptune Store. Keurige afhandeling!

  • Aanbevelen? Ja
6

"Good products, but the webshop leaves something to be desired."

Starting with two positive aspects: 1. Neptune's products are excellent. That's why I'm glad that you offer them here in Europe. 2. The delivery was surprisingly quick. I hadn't expected that. Thank you for making it possible. Unfortunately, I also have some criticism: 1. Your website is, unfortunately, subpar. It's embarrassing that when I click on the German language option, the description appears in Dutch (see Product Apex NG Base Unit). Mistakes can happen, but the fact that this "feature" has been like this for a few weeks now makes your shop seem odd. I was concerned that you might be a fake shop. 2. You label yourselves as "THE STORE FOR NEPTUNE SYSTEMS." Great! But when I visit the Neptune Systems website, I find many things there that are missing from yours. - What about announcements for new products? - There's no "Support" section on your site. Even a link to Neptune would be better than no link — that's my personal opinion. - Neptune offers the "Trident Service Program," which I'm sure I'll need to use in a few months. Even a note stating that this is only for America would be helpful. But... Overall, I'm pleased with the products you sell and the fast shipping. However, I'm somewhat unhappy with the sparse website.

  • Would you recommend us? Yes

Reactie van het bedrijf

Hello Gido, Thank you for your review and sharing your findings, this is highly appreciated! We've migrated to a new platform and with the languages something went a bit wrong. We are working on it to get the languages again like they should be. We totally understand that it looks rather strange and that it will affect the trust in our website. To be continued! Tim

10

Super fast transection. Excellent product .

Very happy for my purchase ( apex jr) ! Super fast delivery ! Nice package and price ! I recommend this company to buy their products . Personally I ll buy again ! Many thanks !

  • Would you recommend us? Yes
5

Online store is great… delivery times are not.

All good except the delivery times which I think is out of the control of the Neptune shop. Nevertheless it’s a painstaking wait time for a few items.

  • Would you recommend us? Yes
10

Perfekter Versand und top Qualität

Habe schon sehr oft bestellt kann nur das beste sagen !

  • Würden Sie uns weiterempfehlen? Ja
10

Great service

Very professional and good communication.

  • Would you recommend us? Yes
10

Sehr gut

Es sollte mehr in Deutsch sein von Beschreibungen

  • Würden Sie uns weiterempfehlen? Ja
2

Negative Bewertungen zu schlechten Produkten

Es ist schön, dass negative Bewertungen zu schlechten Produkten einfach gelöscht werde, sehr professionell, effektiv! Das ist wirklich sehr schlecht - sogar erbärmlich. Naja - GHL ist doch eben wesentlich besser.

  • Würden Sie uns weiterempfehlen? Nein

Reactie van het bedrijf

Hello Dirk, First and foremost, thank you for taking the time to provide feedback. I'm truly sorry to hear that you've had a less than satisfactory experience with our product. Your satisfaction is very important to us, and we're here to assist you in any way we can. I noticed that you left a review about the Trident; we value honest feedback, and I assure you that your review remains published on our site. Regarding the ATK error, it might be that it's running for an extended period, which causes it to stop to prevent any potential issues. Have you reached out to our USA support team? They are equipped to dive deeper into your Apex issue and provide debugging if necessary. Please let us know how we can help you further and work towards a resolution. Warm regards, Neptune Store

10

Commande parfaite

Commande préparée, reçue avec succès et rapidité.

  • Nous recommanderiez-vous? Oui
10

Fast response! Quick fix

Less than 24h turn around time and problem solved with extreme efficiency. Thank you!

  • Would you recommend us? Yes
10

great shop and customerservice

very fast shipping super communication long time customer

  • Would you recommend us? Yes
10

Excellent!

Responsive staff & very fast shipping.

  • Would you recommend us? Yes
8

Stock souvent indisponible

En ce qui concerne ma commande, parfait, livraison et protection correcte. Malheureusement, les mises à jours des accessoires sont souvent lentes, certains produits restent sans stock depuis des mois.

  • Nous recommanderiez-vous? Oui

Reactie van het bedrijf

Hello Philippe, Thank you for the review! Unfortunately for the stock you are right. Neptune Systems USA is still very slow with processing European distributor orders, so that can cause of of stock items from time to time. Tim

10

Au top !!

Ce site est vraiment de qualité produits en stock cout d'expédition réduit Je le recommande +++

  • Nous recommanderiez-vous? Oui
10

Good

Everything was fine

  • Would you recommend us? Yes
10

Top

Very useful and easy to use

  • Would you recommend us? Yes
10

Schnelle Lieferung, perfekt verpackt.

Einfache Bezahlung und schnelle Lieferung.

  • Würden Sie uns weiterempfehlen? Ja
10

super einfach

Der Shop bietet alle relevanten Neptune Produkte, welche man direkt als Privatperson hier bestellen kann. Lieferung erfolgt unverzüglich (ca. 2-3 Werktage bis es angeliefert wird). Alles im allem, super zufrieden. :-)

  • Würden Sie uns weiterempfehlen? Ja
10

Schnelle und zuverlässige Lieferung!

Bereits öfters bestellt.

  • Würden Sie uns weiterempfehlen? Ja

Bedrijfsgegevens

Huygensstraat 35

2652 XK Berkel en rodenrijs

102661058

[email protected]

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