Filters

10

Fantastic shop

They never fail amazing service always deliver on time great shop

  • Would you recommend us? Yes
2

Waste

I can’t use the energy bar here in Ireland because we have UK plug and the energy bar is EU plug. I am very disappointed.

  • Would you recommend us? No
10

As always great service

There were some issues with my order but they swiftly dealt with once identified.

  • Would you recommend us? Yes
10

Exceptional service

Had a really good experience both ordering and receiving the products. Even when I made a mistake they quickly cancelled the wrong orders so I could recorder. Would definitely recommend. Fast and free shipping.

  • Would you recommend us? Yes
10

EXCELLENT

TOP OF SALTWATER

  • Would you recommend us? Yes
10

Goede service

Snelle en goede service

  • Aanbevelen? Ja
10

My first buy

Good webshop easy to use, quick shipping. It will not be the last time I will make a purchase from Neptune store.

  • Would you recommend us? Yes
9

Lieferung und Abwicklung hat super geklappt

.

  • Würden Sie uns weiterempfehlen? Ja
10

Super. Got what I wanted

Got me the new apex a3. Sendt to Denmark with no problems. Will use them agien

  • Would you recommend us? Yes
10

Excellent service and delivered when promised. Thank you

Overall excellent and will order again.

  • Would you recommend us? Yes
10

AMAZING

I can only describe neptunestore.eu as being my Local Fish Store that happens to be online and 2.000km away from me. The level of customer service and attention is better than I have ever got from any local reef store that I go to. Wilbur Tim, and everyone else are truly and genuinely committed to the wellbeing of your animals and will go to extreme lengths to help you out in case something happens. I love my Neptune gear (and have owned all other brands you can think off) and in our hobby everything will fail at some point. So having someone that I know will be there for me and support me is crucial, and no one i have come across does it better than Neptunestore.eu.

  • Would you recommend us? Yes
10

On time

I have ordered several times from your shop always whit good service

  • Would you recommend us? Yes
8

Excellent product

Recently ordered a ph probe to replace my probe in an Alkatronic machine. Have been considering moving away from Focustronic for awhile as I find their software quite troublesome. Have to admit Neptune would be at the top of our list as a better solution. There was a problem with shipment however they tried everything they could to resolve it. So great customer care and amazing product

  • Would you recommend us? Yes

Reactie van het bedrijf

Hi John, We feel your pain and we apologize for the delay. In the mean time your parcel should have been received. However, the parcel delay was out of our control, but that didn't make it less frustrating for both parties. For the future we are working on a better solution with other carriers! Thanks for your review and understanding. See you next time! Thanks, Tim, Ivo and Wilbur!

2

Not going to buy anything again!

You decided to stop shipping to Israel leaving customers with unacceptable shipping rates and bad service. I will stop buying your equipment and gradually retire Neptune equipment I purchased worth $$$$ just because of your bad service. I cannot rely on you for parts and service paying outrageous shipping rates

  • Would you recommend us? No

Reactie van het bedrijf

Hello Eli, Thank you for your review. We do understand the frustration, but we are working on a solution to work with another shipping company. The problem with PostNL was that they don't have a local agent and parcels got lost over and over again. Also, sometimes the transit time was weeks or even months. While PostNL offered us only parcel insurance up to € 250, which is clearly not enough. In the mean while we are able to ship per Fedex if someone in Israel wants to buy new products. Eventually we are looking for better / other shipping contracts at DHL or UPS. It takes time, also to fit it into our automation. But we are working hard on this! Thanks, Tim

10

Good prices, good shipping and good customer care.

All Neptune Systems products, at good prices. Fast and economic shipping. And the most important, good communication and good costumer care. 100% recommendable. I am sure I will continue shopping there.

  • Would you recommend us? Yes
1

I bought a complete system but…

I have bought complete system from Neptune. During last 6 months I opened 4 ticket for different part of system . You service and quality is horrible in comparison to your price . You forced me send back first defective part , even you don’t have the system to make a return Label for Post . I spied 50 Euro until now Zinsendiensts back your defective parts plus a lot of time that wasted . I wrote a lot of complaint email but it seems you don’t care . And it seems you don’t like to make your customer happy.

  • Would you recommend us? No

Reactie van het bedrijf

Hello Hootan, We completely understand your frustration. But we are not Neptune Systems, but a reseller of their products. And I think Wilbur is doing everything over and over again to help you out. Didn't we reply to your complaint email? Or do you refer to the complaint email that you wrote to Neptune Sytems? You are really having back luck with the hardware and all the tickets you needed to open. But as I can see Neptune Systems support did issue replacements for you and we carried those out. Are you sure you want to give us, as Neptune STORE (the reseller), the half star review? We would be really disappointed too! Let us know! Tim

10

La mejor tienda de productos Neptune en Europa

Siempre tienen muy buena comunicación con el cliente. Facilidad en la compra y envíos efectivos

  • ¿Nos recomendarías?
10

Excelent

Never had a problem with Neptune NL. I once had an issue with a WAV pump and they promptly referred me to Neptune US and the problem was solved very quickly by replacing the whole kit. Authorised by US and promptly actioned by NL.

  • Would you recommend us? Yes
10

Matériel conforme et livraison rapide et dans les délais

Très bonne première expérience avec Neptune Store. Matériel tout à fait conforme à sa description et livraison rapide. Je recommande vivement ce vendeur

  • Nous recommanderiez-vous? Oui
10

Top nodge service!

I got what I wanted and fast!

  • Would you recommend us? Yes
10

Zuverlässig und schnell.

Versandkosten wirklich in Ordnung, sehr schnelle Lieferung in guter Verpackung.

  • Würden Sie uns weiterempfehlen? Ja
10

First class service

Despite some issues with the parcel courrier service provider, the store and the customer service was outstanding with good listening and rapid feedback. Don’t hesitate go ahead!

  • Would you recommend us? Yes
10

AS ALWAYS GREAT SERVICE

The best shop in Europe best service ever!

  • Would you recommend us? Yes
10

Perfect product

I order a battery for my aquarium. It was shipped really fast

  • Would you recommend us? Yes
8

Product arrived well packaged. but shipping details are not accurate

I have received my order but to my surprise the delivery company who delivered asked me to pay an additional $25 for some fees that I was not prepared for. it is a small amount of money but it should have been clear to me in advance on top of the fact that the tracking for the shipment is not clear.

  • Would you recommend us? Yes

Kiyoh Reviews

• Iedereen mag een review plaatsen zolang er wordt voldaan aan de gebruikersvoorwaarden en het privacybeleid
• We voeren geautomatiseerde en handmatige controles uit om valse reviews zoveel mogelijk tegen te gaan
• Reviews die op eigen initiatief zijn geschreven worden direct online getoond en binnen 72 uur geverifieerd
• Meer weten hoe deze reviewpagina tot stand komt? Lees dan hier.