Reviews voor Neptune Store

Keurig een mail ontvangen dat sensor weer voorradig was. Direct besteld. Helaas wel verkeerd model ontvangen de dag erna. Neptune Store gaf aan dat ze direct het juist bestelde model gingen nazenden. Deze de dag erop mogen ontvangen. Ik heb daarna de verkeerde sensor retour gezonden naar een antwoordnummer. De dag daarop een ontvangst bevestiging mogen ontvangen van Neptune Store. Keurige afhandeling!

Starting with two positive aspects: 1. Neptune's products are excellent. That's why I'm glad that you offer them here in Europe. 2. The delivery was surprisingly quick. I hadn't expected that. Thank you for making it possible. Unfortunately, I also have some criticism: 1. Your website is, unfortunately, subpar. It's embarrassing that when I click on the German language option, the description appears in Dutch (see Product Apex NG Base Unit). Mistakes can happen, but the fact that this "feature" has been like this for a few weeks now makes your shop seem odd. I was concerned that you might be a fake shop. 2. You label yourselves as "THE STORE FOR NEPTUNE SYSTEMS." Great! But when I visit the Neptune Systems website, I find many things there that are missing from yours. - What about announcements for new products? - There's no "Support" section on your site. Even a link to Neptune would be better than no link — that's my personal opinion. - Neptune offers the "Trident Service Program," which I'm sure I'll need to use in a few months. Even a note stating that this is only for America would be helpful. But... Overall, I'm pleased with the products you sell and the fast shipping. However, I'm somewhat unhappy with the sparse website.

Very happy for my purchase ( apex jr) ! Super fast delivery ! Nice package and price ! I recommend this company to buy their products . Personally I ll buy again ! Many thanks !

All good except the delivery times which I think is out of the control of the Neptune shop. Nevertheless it’s a painstaking wait time for a few items.

Habe schon sehr oft bestellt kann nur das beste sagen !

Very professional and good communication.

Es sollte mehr in Deutsch sein von Beschreibungen

Es ist schön, dass negative Bewertungen zu schlechten Produkten einfach gelöscht werde, sehr professionell, effektiv! Das ist wirklich sehr schlecht - sogar erbärmlich. Naja - GHL ist doch eben wesentlich besser.

Commande préparée, reçue avec succès et rapidité.

Less than 24h turn around time and problem solved with extreme efficiency. Thank you!

very fast shipping super communication long time customer

Responsive staff & very fast shipping.

En ce qui concerne ma commande, parfait, livraison et protection correcte. Malheureusement, les mises à jours des accessoires sont souvent lentes, certains produits restent sans stock depuis des mois.

Ce site est vraiment de qualité produits en stock cout d'expédition réduit Je le recommande +++

Everything was fine

Very useful and easy to use

Einfache Bezahlung und schnelle Lieferung.

Der Shop bietet alle relevanten Neptune Produkte, welche man direkt als Privatperson hier bestellen kann. Lieferung erfolgt unverzüglich (ca. 2-3 Werktage bis es angeliefert wird). Alles im allem, super zufrieden. :-)

Bereits öfters bestellt.

Excellent service and delivery, highly recommend I requested delivery to a country that does not appear on the website and the staff helped me with the delivery in a different way, the equipment arrived quickly, and the service was excellent!!

Guten Tag ich bestellte schon oft bei dem Shop und meine Bestellungen gingen fast immer noch am selben Tag raus außer wenn ich wirklich nach 21:00 bestellte dann gleich am nächsten Werktag. Flotter und toller Service. Lg

If ordering to the UK prepare to wait. It gets stuck in customs and they send you a letter 4 days later to tell make you pay the custom duty. I have ordered many things from other EU companies and do not have this issue. Will just source from the UK from now on

The delivery to courtier partner is immediate. However they do not offer selection and method of shipment. I had to wait 8 working days to get the small package of less than a kg.

They had what I needed and shipped it immediately with reliable tracking.

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