Easy ordering, good prices, delivery process needs improvement
I was happy to find the product I was looking for in a country within the EU, and the price was OK.
Ordering went smoothly and delivery started very soon after the paiement.
I selected PostNL as delivery option, knowing that they work close with the belgian Bpost which I trust for secured delivery in case of absence.
Unfortunately, the order was sent via GLS and was scheduled for delivery on a day when I was abroad, and there were no option to delay or ask to deliver elsewhere or in a secure place.
The package was delivered at my door and had to wait there for 24 hours until I came back. Anybody passing by could have taken it.
Why didn't they deliver it at a pick-up point or try at the neighbour?
Hence my disappointment with the delivery.