
Hi Merel, Wat vervelend dat je het 2de product nog niet hebt, dit komt waarschijnlijk omdat je de bestelling nog niet hebt opgehaald bij een ophaalpunt. DHL geeft namelijk aan dat je niet thuis was bij de bezorgpoging. Je mag ons natuurlijk ook altijd bellen als je informatie mist, alles gaat bij ons automatisch, maar we zijn erg blij dat je dit bij ons meldt, nu kunnen we gelijk kijken waar het fout is gegaan. Wij waren er niet van op de hoogte dat dit bij jou niet goed was gegaan. Ons excuses daarvoor.
Dear Meike, Thanks for your feedback. Unfortunately, we don't cover the return cost. You can find the return policy on our service page. However, you do not pay extra for return shippment than domestic shipping. The cost for shipment in the Netherlands is 7 euros. Therefore you will get a reimbursement amount of 6 euros (13 euros minus 7 euros). We will deposit the difference back to your payment account. Feel free to email us if you have any further questions! Greetings, The Pet Empire Service Team
Hi Leila, We have been in contact with you, the parcel is ready for pick up at a post office near your address. When you have any further questions feel free to reach out to us! Gr, Serciveteam The Pet Empire
Original review
Hi Leila, We have been in contact with you, the parcel is ready for pick up at a post office near your address. When you have any further questions feel free to reach out to us! Gr, Serciveteam The Pet Empire
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