Response from the business owner
Thank you for sharing your feedback. We sincerely regret the experience you had with your order and the impression this has given of our service.
Please note that our customer support is closed during weekends, which sometimes causes a delay in response time. We understand this may have caused frustration and we truly apologize for the inconvenience.
To resolve the issue, we have already sent you a replacement part so you can enjoy your Aqua Medic Platinum Line Plus system as intended.
We value your trust and will continue working to improve our service. Should you need further assistance, please feel free to contact us directly.