Réponse du propriétaire de l'entreprise
Hi Charles,
Thank you for taking the time to share your feedback. We sincerely regret that your recent experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
Upon reviewing your order, we can confirm that your package was dispatched on the day following your purchase. Unfortunately, it appears that the parcel remained at a service point for over a week and has since been returned to us. While this situation is certainly not ideal, it is beyond our control once the carrier takes possession of the shipment.
Nevertheless, we understand your frustration and want to assure you that we acted promptly upon learning of the issue. A new shipment was arranged immediately today to ensure that your order reaches you as soon as possible.
Customer satisfaction is extremely important to us, and we regret any inconvenience this may have caused. If there is anything further we can do to assist or improve your experience, please do not hesitate to reach out to us directly.
We appreciate your understanding and hope that this resolves the matter to your satisfaction.
Kind regards,
Team Sokken-Online
