Reviews voor Restocks B.V.

Hi there, Thank you for your review. Nice you've ordered sneakers via Restocks! I see your order is shipped already and delivered yesterday. Now you can rock your sneakers already this weekend! Congrats on the new kicks. Anna | Team Restocks 💙🖤

Hi Günther, Thank you for your review. Firstly, please let me express my apologies for the current payout situation. We're aware that the service for our valued sellers could be better and we're indeed taking all necessary means to improve it. As you probably know, our company has seen big changes and challanges in the last period and we had to increase our payment terms. Rest assured that your payout is coming, it's just a matter of time. Please reach out to our customer service to receive periodical updates on the payout situation. Fara | Team Restocks 💙🖤

Ciao Luca, Grazie per la tua recensione. Per questioni di sicurezza, non è possibile associare un nuovo indirizzo e-mail al tuo ordine. Vedo che la mia collega del Servizio Clienti ti ha inviato un'e-mail in merito. Per qualsiasi ulteriore domanda, non esitare a contattarci! Fara | Team Restocks 💙🖤

Hi Pascal, Thank you for your review. Firstly, please let me express my apologies for the current payout situation. We're aware that the service for our valued sellers could be better and we're indeed taking all necessary means to improve it. Due to the rapid growth of our company, we had to face some challanges concerning payouts and we had to increase our payment terms. Rest assured that your payout is coming, it's just a matter of time. Please reach out to our customer service to receive periodical updates on the payout situation. Fara | Team Restocks 💙🖤

Hi Mohamed, Thank you for your review. Firstly, please let me express my apologies for the current payout situation. We are aware that the service for our valued seller could be better and we're indeed working on it. In the last period, our company has experienced many important changes and challanges that forced us to increase our payment terms. You can find more information on this topic in the FAQ on our website. I can guarantee that you'll receive your payouts, it's just a matter of time. Please reach out to our Customer Service to receive periodical updates on the payment situation. Fara | Team Restocks 💙🖤

Hi Joep, Thank you for your review. Firstly, please accept my apologies for the situation you were put in. I understand you wish to know exactly when your payout will arrive. Unfortunately, we're still facing some challenges with payouts. As a result, we can only provide an estimation of time but I want to highlight that your payout is coming. Make sure to contact our Customer Service to receive a personalized follow-up on your pending payout. Fara | Team Restocks 💙🖤

Hi Leif, Thank you for your review. I am sorry your experience as our seller didn't live up to your expectations. Having experienced a fast growth as a company, we have faced some challenges concerning payouts. We're now working hard to improve our service to offer all our valued sellers a better experience. I see that you're already in contact with one of our Customer Support Specialists who is dealing with your case. For any information or question, plese don't hesitate to ask. We'll gladly help you out! Fara | Team Restocks 💙🖤

Hi Micha!  On behalf of Restocks, I would like to apologize for failing to keep the promises we made to you. We acknowledge that we have let you down and want you to know that we are taking the necessary steps to rectify the situation.  Restocks is a young start-up that has been present for only 4 years. Despite encountering various challenges along the way, we have experienced remarkably rapid growth. As a result, we have outgrown our current payment provider (TransferWise), which has caused payment delays and inconvenience to our sellers. We understand that this is frustrating, and we sincerely apologize for the impact it has had on you.  Please be assured that we are actively working on implementing a solution through HyperWallet to provide our sellers with the service they deserve. However, this requires a technical onboarding process that is time-consuming and beyond our control. We understand that this situation is not what you expected from us, and we never intended to disrespect our loyal sellers. Please rest assured that the outstanding payout for ID 2805149 will be processed in the near future, as we are working through the backlog as fast as we can. We recognize that this fundamental change will require time and patience. We apologize for any inconvenience caused and appreciate your understanding during this challenging time. Kind regards, Mara | Team Restocks 💙🖤

Hi Harun, Thank you for your review. I am glad to hear that you could benefit from a fast delivery. You can always rely on us :) Have fun with your sneakers! Fara | Team Restocks 💙🖤

Hi Maren, Thank you for your review. I am sorry to hear that you haven't received a reply to your inquiry yet. Unfortunately, I can't see your message in our e-mail box. Please send us a request via the following link: https://support.restocks.net/hc/de/requests/new - We'll be more than happy to help you! Fara | Team Restocks 💙🖤

Hi Youssef, Thank you for your review. We would love to take a look with you, but unfortunately, we did not receive extra information to do so. Feel free to submit a request via; https://support.restocks.net/hc/en-150/requests/new We are happy to help you out with checking why your payout is not yet processed. Elvera | Team Restocks 💙🖤

Hi Danielle, Bedankt voor je review. We zijn een jong bedrijf en in de afgelopen 3 jaar - van startup tot nu - hebben we een uitzonderlijke groei doorgemaakt. De betalingsopzet bij onze huidige betalingsprovider past niet meer bij de omvang en behoeften van onze organisatie en verkopers. Dat betekent helaas dat de betalingstermijn in deze opzet niet gehaald kan worden. Daarom moeten we onze betalingstermijn tijdelijk aanpassen naar 40 werkdagen. Updates omtrent het betalingstermijn zetten wij telkens op onze site. Goed te zien dat je een van de geselecteerde verkopers bent die in de 1e testfase zit met Hyperwallet. Graag wil ik je daarom ook vragen je feedback te sturen naar ons per email. Alles is nog in ontwikkeling en hiermee kunnen we de uitbetalingen via Hyperwallet fine tunen voor de toekomst. Alvast bedankt hiervoor! Ik wens je een fijne dag toe! Elvera | Team Restocks 💙🖤

Hi Nicholas, Thank you for your review. First of all, I would like to congratulate you on the choice of your new pair of sneakers. I just checked the status of your order ID. The item you purchased on 9/1/23. left our distribution center on 10/1/23. We have emailed you the track and trace info the same day. I hope to inform you well by this. I wish you lots of fun with your new AF1. Elvera | Team Restocks 💙🖤

Hi Davide, Thanks for your review. Good news! I see that your package is received by a collection point nearby on 11/01/23 - that's great! I have emailed you the track and trace information again. Have fun with your new sneakers! Feel free to share them on Instagram and tag us @restocks. I wish you a nice day! Elvera | Team Restocks 💙

Hi Arcangelo, Thank you for your review. I am sorry to hear you are feeling this way about Restocks. Our team is doing their utmost best to process every payment as soon as they can, if you have questions regarding the payout dates we are processing now. Feel free to submit a request via; https://support.restocks.net/hc/en-150/requests/new We are happy to help you. Anna | Team Restocks 💙🖤

Hi Jessica, Thank you for contacting us. First of all, I would like to congratulate you on the choice of your new pair of sneakers. I just checked the status of your order ID 1275514. The item you purchased has successfully passed the authenticity verification carried out by one of our experts. Your package left our distribution center on 4/1/22. We emailed you the track and trace link to follow your package. I hope I have satisfied your request. I take this opportunity to wish you a good day. Enjoy your new sneakers! Elvera | Team Restocks 💙🖤

Hi Emily! Thanks for posting a review. I have checked your order and I see it has been delivered this morning - what a great beginning of the year! Welcome to the Restocks family and enjoy your new kicks! Mara | Team Restocks 💙🖤

Hi Mattia, Thanks for reaching out via Kiyoh. Sorry to hear that you can't enter your email anymore. Only I can't advise here the track and trace information. Can you please send us an email (with another email address) so that we can reply with the track and trace info to you? You can reach us via: https://support.restocks.net/hc/en-150/requests/new I hope to inform you well by this. Elvera | Team Restocks 💙🖤

Hi Sven, Thanks for your review. As you may have seen in FAQ, we are currently experiencing some temporary delays with payouts. This is due to a change in our internal process. We are working hard to clear the payout backlog as fast as possible, and in parallel we are implementing and testing the Hyperwallet payment system which will significantly speed up the payout process. We are aware this sort of delay is crossing all limits and is unacceptable, so please bear with us during this challenging transition. I also know how unpleasant this situation is for you and I thank you once again for your patience and understanding. Your pay out will come for sure. Elvera | Team Restocks 💙🖤

Hi Gregorio, Thanks for your review. With a Resale item it can take up to 12 business days (3 weeks) to ship the item to you. That is the standard procedure since the item needs to come from the seller first and after that it needs to be checked by the authentication team. But there for you have the guarantee that the item is 100% original, new and unworn. Welcome to the Restocks family! Elvera | Team Restocks 💙🖤