Bewertungen für Restocks B.V.

Hi Ali, Thank you for your review. From your message I understand that you are waiting for your payouts. Yesterday you had contact with my colleague, she provided you with an update regarding your case. Anna | Team Restocks 💙🖤

Hi Dennis, Thank you for your review. I'm very sorry to hear about your experience- I understand your frustration and the importance of clear and up-to-date communication in such matters. I want to emphasize that we are working to improve our processes and resolve the issues with payouts. If you need further information or assistance, I'm here to help. Thank you for bringing this matter to our attention, and I hope we can regain your trust in the future. Best regards, Eric | Team Restocks 💙🖤

Hi Stephan, thanks for posting a review, we appreciate your feedback. Please allow me to apologize for this situation - I have taken a look into your account and will provide you with further updates via email after consultation with my colleagues. I kindly ask for your patience and thank you for your understanding. Kind regards, Mara | Team Restocks 💙🖤

Dear Thomas, Thank you for taking the time to share your thoughts with us, we appreciate your feedback. I'm sorry to hear that you've had such a negative experience with Restocks. Please allow me to express my sincere apology for the delayed payouts and the situation we have put you in. We never intended to be disrespectful to our loyal sellers, and we are sorry for the inconvenience caused. I appreciate your concern and want to clarify that while we are experiencing delays in payouts, we are actively working to process payments as quickly and efficiently as possible, and we are making sure that all sellers receive their payouts – not one payout will be skipped. I want to assure you that all pending payouts will be processed, and you will receive the funds that you rightfully deserve. Your patience during this time is greatly appreciated, and we are committed to ensuring that your experience with us remains positive, despite this setback. I thank you once again for your patience and understanding and if there's anything else I can do to assist you, please let us know. Mara | Team Restocks 💙🖤

Dear David, thank you very much for taking the time to share your experience. I want to personally address the recent delay in processing payouts and extend my sincere apologies for any inconvenience this may have caused. Your trust means the world to us, and we deeply regret any disruption this delay has caused. Please rest assured that all pending payouts will be processed, and we are committed to ensuring that you receive your funds. Thank you for your patience and understanding in this matter, we remain at your disposal for any questions you might have. Warm regards, Mara | Team Restocks 💙🖤

Dear Dominique, Thank you very much for your feedback. I would like to extend my sincerest apologies for any inconvenience the payout delay may have caused you. We deeply value your partnership and trust, and we understand the importance of timely payouts. First and foremost, I want to acknowledge the frustration and uncertainty that delayed payouts can bring. Please know that we take full responsibility for this situation, and we are working tirelessly to rectify it as swiftly as possible. We recognize that this challenge has affected your plans and expectations, and we are committed to resolving it with the utmost urgency. We understand that clear communication is key during times like these, and we are committed to keeping you updated every step of the way. I want to assure you that all pending payouts will be processed, and you will receive the funds that you rightfully deserve. Your patience during this time is greatly appreciated, and we are committed to ensuring that your experience with us remains positive, despite this setback. If you have any immediate concerns or questions regarding your payout, please do not hesitate to reach out to our dedicated support team; They are here to assist you and provide any information you may need. Once again, I want to extend my heartfelt apologies for any stress or inconvenience this delay has caused. Your trust in us is of the utmost importance, and we are dedicated to restoring that trust through swift and effective action. Thank you for your understanding and continued partnership. We look forward to resolving this matter and providing you with the exceptional service you deserve. Sincerely, Mara | Team Restocks 💙🖤

Hi Igor, Thank you for taking the time to share your feedback with us. apologize for the inconvenience caused by the late payout. We understand how important it is for you to receive your funds on time, and we're doing everything we can to speed up the process. The delay has been caused by the tremendous growth that our company has undergone. Although this is not an excuse, I would like to let you know that our team is working extremely hard to process every payout as quickly as possible and overcome this challenge. Anna | Team Restocks 💙🖤

Hi Julien, Thank you for your review. We are trying extremely hard to process all payouts as soon as possible. I am not able to give you more information as to why other sellers may have been paid out earlier as this could be due to different reasons. Furthermore, due to privacy reasons, we are not able to share information on our sellers and their payouts status. We appreciate your understanding. We ask for your patience, your payouts are coming. Anna | Team Restocks 💙🖤

Dear Kian, thank you for taking the time and posting a review. We sincerely apologize for the delay in the payouts and the inconvenience it might have caused you. I will send you an email shortly regarding your open payouts so please keep an eye on your inbox. Kind regards, Mara | Team Restocks 💙🖤

Hi Dom, Thank you for taking the time to share your experience with Restocks. Please allow me to express my sincere apology for the situation we have put you in. I'm truly sorry for any inconvenience caused. I am sending you an e-mail to share more information with you. Kindly keep an eye on your inbox. Fara | Team Restocks 💙🖤

Hi Filipp, Thank you for taking the time to share your feedback. We understand that your frustration is due to the the current delay in processing your payment and would like to apologize for any inconvenience caused. Please know that we have made efforts to ensure that customers are aware of the current delay through multiple channels. Our FAQ page clearly states the expected processing time for payments. Additionally, we have sent out emails to all our customers, informing them about the delay. We strive to keep our customers informed and we appreciate your patience during this time. Also, we would like to highlight that the payout terms serve as an indication and that we are actively working to clear the backlog and ensure that all pending payments are processed promptly. If you have any further concerns or questions, please feel free to reach out to our customer support team: we will be more than happy to assist you. Once again, we apologize for any inconvenience caused and appreciate your understanding. Fara | Team Restocks 💙🖤

Hi Darwin, Thank you for your review. We apologize for the inconvenience you have experienced and understand your frustration with the delayed payment. We are actively working to address these issues. We assure you that favoring individuals based on their nationality is not our intention. We do our best to create a platform where sneakers enthusiasts can have a positive experience. We appreciate your feedback and take it seriously. If there's anything specific we can do to assist you or resolve your payment concerns, please reply to the e-mail that I am sending to you. Please, check your inbox. We value your business and want to ensure your satisfaction. Thank you for bringing this to our attention. We will continue to work towards providing a better experience for our sellers. Best regards, Eric | Team Restocks 💙🖤

Dear Nihan, Thank you for posting a review. Please allow me to express my sincere apology for the situation we have put you in. I'm truly sorry to hear that you have been frustrated and stressed by the delayed payout. We never intended to be disrespectful to our loyal sellers and we understand the inconvenience that has been caused. I see that my colleague wrote to you last Friday about the status of your payouts so I kindly ask you to check your inbox. I apologize for any inconvenience and thank you for your patience and understanding. If there's anything else we can do to assist you, please don't hesitate to let us know. Kind regards, Mara | Team Restocks 💙🖤

Dear Philipp, Thank you for taking the time to leave a review. Please allow me to apologize for the current payout situation. I am aware that the delay in payout processing is causing you some concerns. As you may already be aware, our company has experienced unexpected rapid growth, which has resulted in the current challenge we are facing with payouts. We are putting in maximum effort to ensure that all payouts are processed as quickly as possible. It is important to emphasize that you need not worry, as your payouts will be received. We appreciate your patience and understanding in this matter. Kind regards, Mara | Team Restocks 💙🖤

Hi Günther, Thank you for your review. Firstly, please let me express my apologies for the current payout situation. We're aware that the service for our valued sellers could be better and we're indeed taking all necessary means to improve it. As you probably know, our company has seen big changes and challanges in the last period and we had to increase our payment terms. Rest assured that your payout is coming, it's just a matter of time. Please reach out to our customer service to receive periodical updates on the payout situation. Fara | Team Restocks 💙🖤

Hi Leif, Thank you for your review. I am sorry your experience as our seller didn't live up to your expectations. Having experienced a fast growth as a company, we have faced some challenges concerning payouts. We're now working hard to improve our service to offer all our valued sellers a better experience. I see that you're already in contact with one of our Customer Support Specialists who is dealing with your case. For any information or question, plese don't hesitate to ask. We'll gladly help you out! Fara | Team Restocks 💙🖤

Hi Micha!  On behalf of Restocks, I would like to apologize for failing to keep the promises we made to you. We acknowledge that we have let you down and want you to know that we are taking the necessary steps to rectify the situation.  Restocks is a young start-up that has been present for only 4 years. Despite encountering various challenges along the way, we have experienced remarkably rapid growth. As a result, we have outgrown our current payment provider (TransferWise), which has caused payment delays and inconvenience to our sellers. We understand that this is frustrating, and we sincerely apologize for the impact it has had on you.  Please be assured that we are actively working on implementing a solution through HyperWallet to provide our sellers with the service they deserve. However, this requires a technical onboarding process that is time-consuming and beyond our control. We understand that this situation is not what you expected from us, and we never intended to disrespect our loyal sellers. Please rest assured that the outstanding payout for ID 2805149 will be processed in the near future, as we are working through the backlog as fast as we can. We recognize that this fundamental change will require time and patience. We apologize for any inconvenience caused and appreciate your understanding during this challenging time. Kind regards, Mara | Team Restocks 💙🖤

Hi Maren, Thank you for your review. I am sorry to hear that you haven't received a reply to your inquiry yet. Unfortunately, I can't see your message in our e-mail box. Please send us a request via the following link: https://support.restocks.net/hc/de/requests/new - We'll be more than happy to help you! Fara | Team Restocks 💙🖤