Hi Arnika, Bedankt voor je review. Wat vervelend om te horen dat je deze ervaring hebt gehad. In ons systeem zie ik dat wij je een automatische update hebben gestuurd op 10-09. Ik zou je adviseren om je e-mail te checken, mocht je hierna nog vragen hebben voel je dan vrij om ons een e-mail te sturen. Wij helpen je graag! Anna | Team Restocks 💙🖤
Hi Louis, Bedankt voor je review. Ik begrijp dat je al enige tijd wacht op je uitbetaling. Zojuist heb ik je sale gecheckt en zie ik dat deze verwerkt is. De uitbetaling zou inmiddels op je bankrekening zichtbaar moeten zijn. Bedankt voor je vertrouwen en je geduld. Anna | Team Restocks 💙🖤
Hi Ali, Thank you for your review. From your message I understand that you are waiting for your payouts. Yesterday you had contact with my colleague, she provided you with an update regarding your case. Anna | Team Restocks 💙🖤
Dear Cesare, thanks for getting in touch with us. I am sorry to learn that your Dunks have been delayed - we are doing everything in our power to ship your order to you as soon as possible. I see that my colleague has already answered your email with more details. Have no worries - we're on top of this! Should you have further questions, please don't hesitate to reach out to us. Kind regards, Mara | Team Restocks 💙🖤
Hi Aaron, thank you for taking the time to share your experience with us. I understand that this situation is frustrating and I'm sorry to hear that there was a problem with the shipping of your items. I see that you're already in touch with my colleague from the designated department. I kindly ask you to refer all the remaining questions to them as they will be able to provide you with the latest updates about your case. Kind regards, Mara | Team Restocks 💙🖤
Hi Alessandro, Thank you for your review. I am sorry that it is taking longer than expected to receive your payout. Please know that our team is working really hard to solve this payout challenge. I can assure you that you will definitely get your payout. Anna | Team Restocks 💙🖤
Hi Tiago, Thank you for taking the time to share your feedback with us. I can imagine this situation is not ideal. As you know, our team is working really hard to solve this payout challenge and to make sure every seller will be paid out as fast as we can. Anna | Team Restocks 💙🖤
Hi there, Thank you for your review. From your review I understand you are waiting for some payouts. I see you already had contact with my colleague in the meantime, my colleague provided you with an update. If you have other questions, feel free to contact us via our contact form on our platform. We are happy to help! Anna | Team Restocks 💙🖤
Hi Magdalena, Thank you for your review. I am sorry to hear that your sneaker isn't sold yet. Unfortunately, we don't have any influence on this. Your sneaker is at this moment the cheapest, this means it is visible on our platform, ready to be sold. Hopefully it will be sold soon! Anna | Team Restocks 💙🖤
Hi Les, Thank you for sharing your positive experience! We're delighted to hear that your Yeezy's not only met your expectations but were also delivered fast. If you have any more questions or need further assistance, please feel free to reach out. Enjoy your new Yeezy's! Eric | Team Restocks 💙🖤
Hi Dennis, Thank you for your review. I'm very sorry to hear about your experience- I understand your frustration and the importance of clear and up-to-date communication in such matters. I want to emphasize that we are working to improve our processes and resolve the issues with payouts. If you need further information or assistance, I'm here to help. Thank you for bringing this matter to our attention, and I hope we can regain your trust in the future. Best regards, Eric | Team Restocks 💙🖤
Hi Manuel, Thank you for your review. I'm really sorry for the inconvenience caused by our payout delay. I checked your sales and I've sent you a message with some updates on your specific case. Kind regards, Eric | Team Restocks 💙🖤
Dear Peter, thank you for sharing your experience. I am sorry to hear that you seem to have doubts about the authenticity of your newest kicks. At Restocks, each pair is carefully verified before sending and we only sell the items that are 100% new and authentic. I tried to check the details of your order using the information you provided here, but without success. Therefore I kindly ask you to reach out to our customer support should you have further questions. Kind regards, Mara | Team Restocks 💙🖤
Hi Stephan, thanks for posting a review, we appreciate your feedback. Please allow me to apologize for this situation - I have taken a look into your account and will provide you with further updates via email after consultation with my colleagues. I kindly ask for your patience and thank you for your understanding. Kind regards, Mara | Team Restocks 💙🖤
Dear Daan, Thank you for posting a review. I want to personally extend my deepest apologies for your negative experience with our service. Your feedback matters immensely, and I'm truly sorry for any inconvenience and disappointment caused by the delay in processing your payout. I understand the importance of receiving your money promptly, especially when you've already entrusted us with your items. Waiting for this long is unacceptable, and I'm sorry we've let you down. Your concern about the payout process not aligning with our promise of efficient service is valid, and we're committed to rectifying this situation. Once again, I'm truly sorry for the frustration you've faced. Please don't hesitate to reach out to us if you have any more feedback or concerns. Warm regards, Mara | Team Restocks 💙🖤
Dear Ciro, Thank you for sharing your thoughts and experience. Please allow me to express my sincere apology for the delayed payout and the situation we have put you in. We never intended to be disrespectful to our loyal sellers, and we are sorry for the inconvenience caused. I appreciate your concern and want to clarify that while we are experiencing delays in payouts, we are actively working to process payments as quickly and efficiently as possible, and we are making sure that all sellers receive their payouts – not one payout will be skipped. I thank you once again for your patience and understanding and if there's anything else I can do to assist you, please let us know. Mara | Team Restocks 💙🖤
Over the years, we experienced that authenticity, safety, quality and comfort are a must. Therefore these guarantees are our core values. With a young and dynamic team we do our utmost to live by these guarentees and help you in the search for the perfect sneakers. Without these guarantees, no deal!
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