Reviews voor Restocks B.V.

Hi Julien, Thank you for your review. We are trying extremely hard to process all payouts as soon as possible. I am not able to give you more information as to why other sellers may have been paid out earlier as this could be due to different reasons. Furthermore, due to privacy reasons, we are not able to share information on our sellers and their payouts status. We appreciate your understanding. We ask for your patience, your payouts are coming. Anna | Team Restocks 💙🖤

Hi Tim, Thank you for sharing your experience. We understand your concern regarding the payment delay for these sales, and we sympathize with your frustration. We want to inform you that we are aware of the current payment delays, and we are working tirelessly to resolve this situation. We are transparent about this issue and have mentioned in our Frequently Asked Questions (FAQ) that payment delays of 3 to 6 months can be expected. However, we understand that this may be disappointing for you as a seller. We are committed to finding a quick and efficient solution to address this matter and ensure that you receive the payment you are owed. We appreciate your patience and understanding as we process your request. If you have any further questions or concerns, please don't hesitate to contact us. Our team is here to assist you. Best regards, Eric | Team Restocks 💙🖤

Hi Lacheheb, Thank you for your review. We apologize for the delay in responding to your emails regarding your order. We understand your frustration and we sincerely apologize for any inconvenience caused. We want to assure you that we have been working diligently to address your concerns. We have sent you some updates privately regarding the status of your order. You will soon receive your sneakers. We appreciate your patience and understanding in this matter. If you have any further questions or need additional assistance, please feel free to reach out to our customer service team. They will be more than happy to assist you. Thank you for bringing this to our attention, and we apologize again for any inconvenience caused. Best regards, Eric | Team Restocks 💙🖤

Hi Gerben, Thank you for your review. We apologize for the inconvenience you have experienced regarding the delay in receiving payment for your shoe sale. We understand that waiting for payment can be frustrating. Rest assured that we take payment matters seriously, and we are actively working to resolve this issue. We kindly request your patience as we work through the necessary processes to complete the payment. If you have any specific concerns or questions about your payment, we encourage you to reach out to our customer service team. They will be able to provide you with more information and assist you further. We appreciate your understanding and cooperation in this matter. Best regards, Eric | Team Restocks 💙🖤

Cher(e) Koffi, Nous sommes désolés d'apprendre que vous avez été déçu(e) par notre service client et que vous avez rencontré des problèmes avec les délais de paiement. Nous prenons vos préoccupations au sérieux et nous nous efforçons d'améliorer notre service. Veuillez nous fournir plus de détails sur les problèmes que vous avez rencontrés afin que nous puissions trouver une solution adaptée. Votre satisfaction est notre priorité et nous souhaitons rectifier cette situation. Nous vous invitons également à contacter notre équipe du service client pour discuter de vos préoccupations spécifiques. Nous sommes là pour vous aider. Nous sommes désolés pour les désagréments causés et nous espérons avoir l'opportunité de vous offrir une meilleure expérience à l'avenir. Cordialement, Eric | Team Restocks 💙🖤

Hi Elyes, Thank you for your review. I apologize for the delay in processing your payment, I understand your frustration, and I assure you that we are are committed to resolving this issue promptly. Please be assured that we take these concerns seriously, and we are actively working to improve our communication and payment processing systems to provide a better experience for our users. We kindly request your patience as we investigate and address the delay in your payment. Rest assured that we are dedicated to resolving this matter and ensuring you receive your payment as soon as possible. If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team. We appreciate your understanding and hope to regain your trust. Sincerely, Eric | Team Restocks 💙🖤

Cher Loubna, Nous vous remercions d'avoir partagé votre expérience et de nous avoir fourni les identifiants de vos ventes. Nous comprenons votre préoccupation concernant le retard de paiement de ces ventes et nous compatissons avec votre frustration. Nous tenons à vous informer que nous sommes conscients des retards de paiement actuels et que nous travaillons sans relâche pour résoudre cette situation. Nous sommes transparents à ce sujet et avons mentionné dans notre Foire aux questions (FAQ) que des délais de paiement de 3 à 6 mois peuvent être attendus. Cependant, nous comprenons que cela peut être décevant pour vous en tant que vendeur. Nous nous engageons à trouver une solution rapide et efficace pour régler cette question et vous assurer que vous recevrez le paiement qui vous est dû. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter. Notre équipe est là pour vous aider. Cordialement, Eric | Team Restocks 💙🖤

Dear Kian, thank you for taking the time and posting a review. We sincerely apologize for the delay in the payouts and the inconvenience it might have caused you. I will send you an email shortly regarding your open payouts so please keep an eye on your inbox. Kind regards, Mara | Team Restocks 💙🖤

Bonjour Yannick, Merci d'avoir pris le temps de partager votre expérience avec nous. Je m'excuse pour la frustration et le stress causés par le retard de paiement et veuillez accepter mes sincères excuses pour la gêne occasionnée. Je comprends qu'attendre un paiement pendant plusieurs mois peut être frustrant, et j'apprécie votre inquiétude. Nous travaillons activement pour traiter les paiements aussi rapidement et efficacement que possible, et nous nous engageons à faire en sorte que tous les vendeurs reçoivent leurs paiements. Je vois que vous êtes déjà en contact avec ma collègue et je vous demande de bien vouloir rester en contact avec elle car elle pourra vous fournir les dernières mises à jour sur votre cas. Bien cordialement, Mara | Team Restocks 💙🖤

Dear Manuel, Thank you for sharing your experience and posting a review - we appreciate your feedback. I want to express my sincere apologies for the delay in processing your payout, which has caused you frustration and stress. Please know that we value our loyal sellers and we never intended to be disrespectful or cause inconvenience. Regarding the delay in payouts, we understand the impact it can have on you and we are actively working to improve our payment processing to ensure that all sellers without exception receive their payouts as quickly and efficiently as possible. Thank you for your patience and understanding as we work to resolve this issue. If you need further assistance, please don't hesitate to reach out to us. Kind regards, Mara | Team Restocks 💙🖤

Dear Enes, thank you for taking the time to leave a review. I would like to extend my sincere apology for this situation. I understand that waiting for a payout for several months can be frustrating, and I appreciate your concern. We are actively working to process payments as quickly and efficiently as possible, and we are committed to ensuring that all sellers receive their payouts, without exception. I see you are in contact with my colleague and I kindly ask you to reach out to her regarding further questions about your payouts since she will be the one with the latest updates. Thank you for your understanding and patience. Kind regards, Mara | Team Restocks 💙🖤

Dear Andrea, Thank you for sharing your thoughts and experience. I'm sorry to hear that you've had such a negative experience with Restocks. Please allow me to express my sincere apology for the delayed payout and the situation we have put you in. We never intended to be disrespectful to our loyal sellers, and we are sorry for the inconvenience caused. I appreciate your concern and want to clarify that while we are experiencing delays in payouts, we are actively working to process payments as quickly and efficiently as possible, and we are making sure that all sellers receive their payouts – not one payout will be skipped. I thank you once again for your patience and understanding and if there's anything else I can do to assist you, please let us know. Kind regards, Mara | Team Restocks 💙🖤

Ciao Giuseppe, Grazie per aver condiviso la tua esperienza con noi. Ci dispiace sentire che hai avuto problemi con i pagamenti delle vendite effettuate a dicembre. Siamo qui per aiutarti a risolvere questa situazione e garantirti un'esperienza positiva. Per poterti fornire assistenza immediata sui pagamenti in sospeso, ti preghiamo di inviare un'e-mail dettagliata al nostro servizio clienti, fornendo tutte le informazioni relative alle vendite in sospeso e i relativi ID. In questo modo potremo esaminare il tuo caso nel dettaglio e fornirti una risposta personalizzata. Ci scusiamo per l'inconveniente e apprezziamo la tua pazienza. Siamo qui per risolvere i problemi che hai riscontrato e assicurarti che le tue vendite siano gestite correttamente. Ci auguriamo di poter ripristinare la tua fiducia nella nostra piattaforma. Ti ringraziamo per la tua comprensione e ti invitiamo a contattarci al più presto. Cordiali saluti, Eric | Team Restocks 💙🖤

Hi Tim, Thank you for sharing your feedback. We apologize for any inconvenience caused and understand your frustration regarding the delay in receiving your payouts. We value your trust in our platform and want to assure you that we are actively working to resolve this issue. Regarding the payouts, we acknowledge the delay and understand your urgency in receiving your funds. Rest assured that we are committed to processing your payments as quickly as possible. To provide you with a more specific update on your payouts, I am sending you an e-mail. Please, check it out! Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We value your business and remain dedicated to resolving this matter promptly. If you have any further questions or concerns, please don't hesitate to reach out to us via email. We are here to assist you. Best regards, Eric | Team Restocks 💙🖤

Dear Saverio, Thank you for taking the time to share your experience. Please allow me to express my sincere apology for the situation we have put you in. I'm truly sorry for any inconvenience caused. I am sending you an e-mail to share more information with you so please keep an eye on your inbox. Mara | Team Restocks 💙🖤

Hola Angel, Lamento oír hablar de tu experiencia negativa causado por el retraso en los pagos. Entendemos la importancia de recibir los pagos a tiempo y la frustración que puede surgir de esta situación. Queremos resolver este problema lo antes posible y asegurarnos de que recibes los pagos como es debido. Envíenos un correo electrónico con los detalles de su caso, incluidos los importes y las fechas de los pagos pendientes, para que podamos investigar y resolver la situación. Nos gustaría asegurarte que nos tomamos en serio a nuestros proveedores y que nos comprometemos a ofrecer un servicio de calidad. Agradecemos tu paciencia y cooperación mientras trabajamos para resolver este problema. Quedamos a tu disposición y te aseguramos que haremos todo lo posible para resolver la situación. Eric | Team Restocks 💙🖤

Ciao Marcello, Grazie per averci segnalato questo problema. Ci scusiamo per l'inconveniente e la frustrazione che hai provato riguardo al pagamento delle tue vendite di scarpe. Sappiamo quanto sia importante ricevere i tuoi pagamenti in tempi ragionevoli. Per affrontare questa questione, vorremmo offrirti ulteriori assistenza. Ti sto contattando privatamente via e-mail. Questo ci consentirà di indagare sul tuo caso specifico e lavorare per risolvere il ritardo di pagamento il prima possibile. Il nostro team è impegnato a risolvere prontamente le preoccupazioni dei clienti e garantire una soluzione soddisfacente. Apprezziamo la tua pazienza e la tua collaborazione in questa situazione. Sii certo che faremo del nostro meglio per risolvere la situazione e fornirti l'assistenza necessaria. Cordiali saluti, Eric | Team Restocks 💙🖤

Dear Nicolas Thank you very much for taking the time to leave a review. Please allow me to express my sincere apology for the situation we have put you in. I'm sorry for any inconvenience caused. I will be sending you an e-mail shortly with an update on your payouts. Please keep an eye on your inbox. Mara | Team Restocks 💙🖤

Dear Michal, we appreciate you posting a review. I sincerely apologize for this situation and the inconvenience caused. I have sent you an email with the latest update on your sales so please check your inbox. Kind regards, Mara | Team Restocks 💙🖤

Dear Tiago, thank you very much for sharing your experience with us. Please accept my sincerest apology for this situation and the inconvenience caused. I see my colleague is already in contact with you and she will provide you with all updates regarding the processing of your payouts. Therefore, i kindly ask you to remain in touch with her. I'm sure we will find a suitable solution for you. Kind regards, Mara | Team Restocks 💙🖤

Hi Dom, Thank you for taking the time to share your experience with Restocks. Please allow me to express my sincere apology for the situation we have put you in. I'm truly sorry for any inconvenience caused. I am sending you an e-mail to share more information with you. Kindly keep an eye on your inbox. Fara | Team Restocks 💙🖤

Hi Tran, I appreciate your feedback. I would like to extend my heartfelt apologies for the unfortunate circumstances you have experienced. It deeply saddens me to learn that the delayed payout has caused frustration and stress. Our intention was never to disregard our sellers, and we fully comprehend the inconvenience this has caused. I will be sending you an email shortly to provide further details. Kindly keep an eye on your inbox. Fara | Team Restocks 💙🖤

Hi Filipp, Thank you for taking the time to share your feedback. We understand that your frustration is due to the the current delay in processing your payment and would like to apologize for any inconvenience caused. Please know that we have made efforts to ensure that customers are aware of the current delay through multiple channels. Our FAQ page clearly states the expected processing time for payments. Additionally, we have sent out emails to all our customers, informing them about the delay. We strive to keep our customers informed and we appreciate your patience during this time. Also, we would like to highlight that the payout terms serve as an indication and that we are actively working to clear the backlog and ensure that all pending payments are processed promptly. If you have any further concerns or questions, please feel free to reach out to our customer support team: we will be more than happy to assist you. Once again, we apologize for any inconvenience caused and appreciate your understanding. Fara | Team Restocks 💙🖤

Hi Gregor, Thank you for your review. Please allow me to express my sincere apology for the situation we have put you in. I'm truly sorry to hear that you have been frustrated and stressed by the delayed payout. We never intended to be disrespectful to our sellers and we understand the inconvenience that has been caused. I am sending you an e-mail to share more information. Please keep an eye on your inbox. Fara | Team Restocks 💙🖤

Hi Darwin, Thank you for your review. We apologize for the inconvenience you have experienced and understand your frustration with the delayed payment. We are actively working to address these issues. We assure you that favoring individuals based on their nationality is not our intention. We do our best to create a platform where sneakers enthusiasts can have a positive experience. We appreciate your feedback and take it seriously. If there's anything specific we can do to assist you or resolve your payment concerns, please reply to the e-mail that I am sending to you. Please, check your inbox. We value your business and want to ensure your satisfaction. Thank you for bringing this to our attention. We will continue to work towards providing a better experience for our sellers. Best regards, Eric | Team Restocks 💙🖤