In need of some serious improvements
Having received an offer with a discount code, we ordered a pair of running shoes for our son but delivered a size bigger one. Requested to exchange it for the right size but this was not possible contrary to web-promises. We were advised to buy an entirely new one because their return process was going to be a long one due to staff shortages. We accepted to do so but discount code we had was no longer valid in the process. We called and received friendly assurances that we would receive a new one via our email account immediately. That never happened. We called again after 4 days. We were once more assured that we could use the code we had again but a couple days later it became evident that the code was not valid on the web address; sportshop, but valid on Runningdirect? We tried and indeed it was, even though we failed to comprehend why a different web-address. We placed a second order for the same. Few days later, though this establishment provides guarantees that 'order today, receive tomorrow', we received our order. In different colors. We follow the same instructions as before and ordered for the third time to receive the right item. But we encountered problems returning the second due to some design problems of their website which they were aware of and trying to fix. We use a sister establishment for many years; Hockeydirect, with an absolute pleasure of their immaculate service, but with this one, it has been one issue after other and unacceptably time consuming to order.
