My grass scolded during transit! Delivery was at 5 PM
Sadly, the delivery driver took quite a while to deliver our grass. He arrived at around 5 PM, the grass was the whole day on the truck and scolded, to the point that when we install it, it was warm and stinky.
Today we have more than 50% of the area with grass that is almost black and floppy. It was installed immediately after arrival and wetted as needed.
We sent 2 emails to customer service but there is no reply.
This is so disappointing because it seems we were unlucky, other customer's pictures here look great.
Have a look at the pics. The grass is cooked, not dirty.