Humiliated
Least discreet shop I have ever purchased from. On the top of the package was a slip with detailed description of what kind of toy I bought for everyone at my local grocery store to see. Guy who delivered the package is someone I went to school with and have known since I was a kid. The strange flustered look he gave me told me that he had seen the description. I live in a small town where everyone knows everybody and since this happened to me in May I haven't dared shown my face here since. I spent that entire day crying my eyes out, have never felt so humiliated in my life and I haven't even tried the toy I bought as this event is all I can think of everytime I look at it. Not exactly something that gets you in the mood...
To make matters worse I had to pay double VAT (€27 extra because EasyToys messed it up).
When I sent a long, detailed complaint to EasyToy about what happened, they apologized, but at the same time blamed it on this:
"Unfortunately, there is still a lot of shame around the adult toys. Although many people have it at home."
They couldn't refund the VAT they messed up either as it was "too late and Norway's not in the EU", even though I wrote to them the day I picked up the package. They also said they would try prevent this from happening in the future for other customers, though couldn't do so immidiately. They refunded my shipping of €13 instead, which didn't make much of a difference in the mistaken amount I had to pay. I replied, suggesting they just refund the amount of the toy instead as that was much closer to the VAT they messed up. I never got an answer.
Lastly, I am confident about my body. I can buy whatever I need at a physical adult shop without shame and can talk about sex with any of my close friends. This however was a complete violation of my privacy and intimate information!! Your body and your sexuality is yours alone and such information should be left for you to decide who to share that with! It's your own choice!
