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9.2
173 reviews in the last 12 months
95% recommends your company

Reviews for Real Dutch Food

  • Total score 8.7
  • Total number of reviews 1,816
  • Recommendations 94%
  • Page views 21,603

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10

Good asortment atcteasanable prices

Profesional service and good collection of products. Delivery in a reasonable time.

  • Would you recommend us? Yes
MARTINUS ANTHONIUS , San Lorenzo
10

Great product!

Quickly despatched, no faults at all, thank you.

  • Would you recommend us? Yes
Jason , London
2

Bad experience with delivery

Had a bad experience, because mostly things i received were broken with packaging and broken from Inside!

  • Would you recommend us? No
Kunwar , Jalandhar, Punjab, India

Response from the business owner

We're sorry to hear your package didn't arrive safely. We're known for packing our packages carefully to ensure everything arrives safely. Unfortunately, we've experienced several instances where customs in India empty all the boxes for inspection and then don't properly pack the packages with the protective materials we use, putting the items back in the boxes without any protection. Unfortunately, we have no control over the customs process. Customers from India have filed a complaint with their local customs office and received compensation. Perhaps you can do the same.

10

Schnell und ordentlich verpackt

Die Ware war original wie beschrieben, gut verpackt und pünktlich. Werde ich wieder kaufen

  • Would you recommend us? Yes
Sabine , Frechen Germany
8

Loved getting the tastes of what was home once delivered to my UK front door

Fairly extensive choice, there will likely be something I haven’t thought of yet that I might wish was available, but nothing springs to mind right now. Easy website menu once you get used to it.

  • Would you recommend us? Yes
René , Cullompton
10

Rapide et efficace

Le produit correspond aux attentes. Commande et livraison rapides et efficaces.

  • Nous recommanderiez-vous? Oui
Georges-Philippe , Glion, Zwitserland
10

Perfekt levering

Heel tevreden met mijn bestelling en levering. Goed verpakt en snel geleverd. Zeker niet de laatste keer dat ik daar bestel.

  • Would you recommend us? Yes
Truus , Rødvig Stevns, Danmark
10

Perfecto!!!!!

Vivo en España y quería regalar unas chocolatinas que aqui no venden a alguien especial, han llegado bien, rápido y saben como son. Estoy muy feliz porque valía bastante dinero el envio, pero ha merecido la pena :)

  • Would you recommend us? Yes
Rosa , España (valencia)
8

Overall it was fine.

I had an issue with some of my ordered products (as two product were damaged), but directly after complaining to Real Dutch Food it was satisfactory resolved and a refund was made.

  • Would you recommend us? Yes
RENE ERIC ROOS , SCHRUNS

Response from the business owner

We're sorry to hear that items were delivered damaged. This is certainly not the intention. Please send an email with the damaged items so we can credit them. We apologize for the inconvenience.

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Original review

6

everything was okay - beside that 2 ordered products were damaged.

One box with peanutebutter sause was damaged and spilled/wasted as well as one bag with prawn chips was open and therefore without air and not fresh anymore.

  • Would you recommend us? Yes
RENE ERIC ROOS , SCHRUNS

Response from the business owner

We're sorry to hear that items were delivered damaged. This is certainly not the intention. Please send an email with the damaged items so we can credit them. We apologize for the inconvenience.

9

I was delighted

Really good

  • Would you recommend us? Yes
marilyn , London
10

Pakket was perfect.

Pakket gisteren aangekomen. Keurig verzorgd. Goed verpakt.

  • Aanbevelen? Ja
A.J. Buitenhuis , Almere
10

Ik zag, ik bestelde, en ik ontving

Ik kreeg wat ik bestelde, en wel op een vriendelijke en efficiënte manier!

  • Aanbevelen? Ja
Oscar , Mea Michaniona, Griekenland
10

Excellent quality products

Brilliant quality products. Frequent customer. Love the food that is offered. Secure delivery. Never any damaged products. Easy to add products and check out.

  • Would you recommend us? Yes
Kirsty , Newry
10

Good experience

As above

  • Would you recommend us? Yes
Irene , Rosslare
10

Great shop!

I live in Poland and finding many Dutch products here is not easy. And many are really great, my favourites are some soups, as well as spices, especially mixes for fish (makes sense with the Netherlands location), as well as say spicy chicken. I used to buy from a German shop (on the Dutch border) but lately many stuff there is out of stock, so I found this one. Shipping to the EU is cheap, prices of goods are nice and shipping is fast. So I really recommend it.

  • Would you recommend us? Yes
Mike , Warsaw
9

perfect

perfect

  • Would you recommend us? Yes
ineke , crevillente
10

First class.

No problems. All worked well.

  • Would you recommend us? Yes
Dave , Doncaster
10

Great choice of products and great service

Everything I ordered was available and sent quickly. My dutch rusks were individually wrapped and the whole parcel very secure.

  • Would you recommend us? Yes
Vivianne , Waterford, Ireland
8

Snel en goed

Als er iets gesneuveld is , Is terugbetaling geen probleem.

  • Aanbevelen? Ja
Lena , Bjorkoby
10

Arrived on time with glass bottled securely packaged, excellent!

Excellent first experience! Will order again!

  • Would you recommend us? Yes
Beatrix , UK
10

Sehr gute Ware

Die besten Waffeln, die ich bestellt habe. Schmecken frisch und lecker. Versand hat zwar etwas gedauert, aber es kam alles sehr gut an. In Zukunft werde ich nur noch hier bestellen!

  • Würden Sie uns weiterempfehlen? Ja
Dagmar , Steinheim an der Murr
3

Disappointing

12 bottles of Affligem beer took nearly 3 weeks (18 days) to deliver to London from Holland. From the date of order 5th June it wasn't "shipped" [sic] until 16th June and only then after I sent a chaser asking "what's gong on?" Assuming RDF had forgotten the order. I was given a religious reason due to a Pentecost holiday which is one day. Not very plausible. So add mendacity to the delay. In addition the Royal Mail delivery who received the package from NLPost didn't deliver to my door pretending I was out when I wasn't so I had to collect from a post office. Had I known it would take so long I would have gone local. Or not bought at all. Blame Brexit for part of the delay but after the order there's not much communication from RDF and patient customers are left with a standard link to NL Post which is not what the customer needs.

  • Would you recommend us? No
Paul , London

Response from the business owner

Sorry to hear that you are not satisfied. However, you should state the facts correctly. Your order was on the 5th. Your package was sent to you on the 10th. Unfortunately, PostNL had a lot of delays that week due to a holiday and busy times, this was also clearly visible on the PostNL track and trace page. You picked up your package at the post office on the 20th. So the total duration was 2 weeks and 1 day and not 3 weeks. Furthermore, we are still well within the shipping period that we indicate on our website. The shipping information states that we have 2-5 working days to order and pack the items and that shipping from the time of collection by PostNL is 7-20 working days outside the EU. Your package only took 9 working days in total and that is quite fast for a shipment outside the EU.

8

great nuts

Great service, kept informed. Will buy again

  • Would you recommend us? Yes
ian , conwy
1

Never arrived

I have waited on this order for over 3 weeks and still haven’t received it. Called and left messages no response. Email the company and no response. Now they have the audacity to ask for a review. Expensive with overpriced shipping cost with no support when they mess up. Has scam written all over it.

  • Would you recommend us? No
Bernardus , Rotonda

Response from the business owner

Thank you for your review. We don’t have any email from you I our system only the order that you made and there are no email in out system from you. Your parcel was shipped to you on the 13th and Post NL send it to the US on 18th. then you have to wait until the local customs processes and releases the package. We and the post have no influence on this. The package has been processed by customs since yesterday, normally the clearance is quick after which it will be delivered to you. The package is going according to schedule. We have a processing period of 3-5 working days to order and pack the items and shipping outside the EU normally takes 7-20 working days from shipping. We are still well within the period and expect that your package has been delivered today. Shipping not overpriced the shipping costs are the actual costs that we have to pay to PostNL. The normal PostNL shipping costs for the US are even higher than those we charge We are certainly not a scam and have been around for almost 20 years and always respond to an email within 24 hours. Could you forward the emails sent so that IT can look into this?

10

Excellent Service and Produkts, reacts fast and friendly on inquieries. Thank you

I ordered here for the first time and I experienced an excellent service. The products I ordered are really yummy and fresh. I can fully recommend this shop and are really glad that I did found it. Thank you

  • Would you recommend us? Yes
Annette , Hamburg

Company details

41 Ezelvense Akkers

Tilburg 5022PM

[email protected]

www.realdutchfood.com

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