Extremely Disappointing, Misleading Website
I’ve ordered from Winparts several times in the past and never had major issues, but this latest experience has completely changed my opinion of them.
Their website encourages you to enter your number plate to “check compatibility.” You’d reasonably assume that means the parts shown are actually suitable for your car. However, it turns out this check is not reliable at all, and they are still happy to recommend parts that do not fit your vehicle. There is no clear warning about this anywhere. The product page did not make it obvious that the part was “universal,” and because the website had already identified my car, it genuinely appeared to be a correct match.
When I contacted customer service to return the incorrect item, I was told that I have to pay the return shipping myself, even though I only bought the part because their own website suggested it for my vehicle. The response I received was essentially “you should have researched further,” which completely undermines the whole point of entering your number plate in the first place.
So just be aware: the number plate check does not guarantee fitment, and if you end up with the wrong part because of it, you’re paying for their mistake.
Very disappointing. I won’t be ordering from Winparts again.
