Réponse du propriétaire de l'entreprise
Dear Nick,
Thank you for your review.
How unfortunate that your experience with us has not been satisfactory. We completely understand that our return system is not ideal when you have to send packages back and forth. The way it works is that your return needs to be processed by the department that handles returns before you get the coupon. If there are a lot of returns, it might take a bit longer to process the return which causes the delay in receiving the coupon.
Our license plate system works great, but it is not perfect. In some cases it does indeed list parts that do not fit your vehicle. Therefore it is important that you also check the part yourself before you order. In you case it would be a good idea to look up the original part numbers and see if they match the parts on our site. If they do, the part should be the right one.
If you run into any trouble finding the correct part, our customer support will be here to help!
On behalf of Winparts, I wish you a happy new year!
Kind regards,
Niels
