1 star: very bad, unacceptable
Positive
It was probably the first and the last time that I used your parkings!! I received a confirmation e-mail with an address and I printed it to have it with me. Before the trip, I received another e-mail that looked the same as the one that I printed, so I didn't print the new one. But, apparently, the address of the parking was different. I arrived, thankfully a bit before my flight, and I went to the wrong address (the one written on the first e-mail). The gate didn't open (of course, wrong address) and I called the number written on the machine. I'm Portuguese but I speak dutch and I speak it daily, no one ever complained about it. But when I called, a super arrogant lady picked up and instead of helping me, she decided to criticize my dutch accent (I wish she could speak my language as well as I speak dutch) and when I proposed to switch to english she told me "this is a dutch company, we don't speak english!". Time passed, I had to catch a flight and she didn't really care. We gave up and google a different number. The second time, the operator could speak english and helped us to find the real address of the parking.
I had to run to catch my flight, I didn't have dinner at the airport since I lost all my time talking to your very incompetent operator.
Even if I had a happy ending, I'm very disappointed! How is it possible that you have so disrespectful and unprofessional people working at your company when they're supposed to help???
SuggestionsAs improvement I would suggest that there's no point in sending e-mails with different parking address! Send just one with the right one.
I would also suggest to hire personnel that are able to be polite and helpful since I felt insulted and offended by your operator words!
