Didn't deliver a part of the order and are not doing anything about it
EDIT:
Updating the rating from 1 to 2 stars. The missing parts for my Honda Prelude were found eventually. They were packed inside the Intercooler box for my Honda Civic. The box was a branded Wagner Tuning box, and they just threw parts for another car into the box without making a single note or leaving a message.
So right now my 2 cars are in 2 different service centers 350 kms apart. The parts for the first car are in the trunk of the second car.
Because A4H delivered the whole package to the wrong address (to my wife instead of my mechanic), my wife didn't look inside of the boxes and just forwarded the packages to respective service centers.
Now one more time I have to deal with all of these messed up logistics.
Funny part: in the tracking system it shows that all the packages were received by ME. Which just can't be true: at the time of delivery I was at another location.
And I'll explain the 2-star rating: their customer support was non-existent. I had to reverse-engineer all this crap myself.
========================
ORIGINAL REVIEW:
Order 21087120
So after spending about 10,000 EUR in total and being, one could imagine, a valuable client I experienced a total incompetence in regard to the order handling.
I requested the order to be delivered to my friend (address #1) — something, which was TRIPLE-checked in the course of our email correspondence.
However the order got split in 2 parts and sent to a wrong (my wife's) address. My wife received only first part of the order and never received the second one.
When several weeks later I wondered about the second part of the order (which was only about 200 EUR), the manager just sent me a link with "delivered" status for that part of the order, stating that he "hoped he informed me sufficiently".
You guys mishandled the order, and instead of accepting the responsibility you just wrote me a kind of "f u" message. If you don't resolve this bullcrap as soon as possible, I initiate a chargeback procedur