Reviews voor A4H-TECH

Hello Oskari, You have placed an order on 25-05 via our shop for an OEM Honda oil cap. We processed the order for you on 26-05 and informed you via email that it would take between 3-5 working days before we could ship your order because the item was not in stock at us because it was on backorder with Honda (we normally stock this item). On 30-05 the product arrived at us and this means that we were able to ship your order on the 4th working day of the given 3-5 working days. Perfectly within the given period of time. You have choose the DHL shipping option which was the most expensive indeed (compared to the POSTNL and DPD) but this doesn't meen it's the quickest shipping option. It was not the EXPRESS option which mostly means that a shipment has a smaller shipping time. The DHL option you choose was just a normal DHL shipment option and doesn't mean the complete order arrives quicker at you. But the other 2 options are extra options to choose from (some people prefer a specific delivery company) You have received the tracking email from DHL already in your mailbox on the 30th and it will show when the order arrives at you. We hope that with the explenation above you understand it's a bit of a different situation than you expected/thought and we hope that you understand we are reviewed badly now for something we did perfectly as promised on 26-05 in our email. We have send you a review change email and we hope you are willing to reconsider the review that way. Thank you for your understanding and we look forward to help you next time again! Kind regards, A4H-TECH

Beste Ahlam, wij hebben een bestelling van jou ontvangen op 26-05 en jouw order is die dag ook verwerkt door ons. Er is toen aangegeven dat wij verwachten jouw bestelling binnen 2-3 werkdagen kunnen versturen (zie email met orderbevestiging). Op de 3e werkdag is deze order ook ingepakt en verstuurd en heb je ook een track and trace email van DPD ontvangen. Mogelijk is deze in jouw spambox beland? De review die jij hebt geschreven is van zondag 1 juni, dus normaal gezien had je deze email en mogelijk al zelfs de bestelling moeten hebben ontvangen. We hopen dat je begrijpt dat de werkdagen die je hebt moeten wachten, volgens verwachting is gelopen. En dat het ook zeker een snelle levering is geweest voor een dusdanig uniek origineel Honda onderdeel. Mogelijk heeft bovenstaande uitleg je tot een ander inzicht gebracht van de kwestie en ben je bereidt je review te herzien. Hiervoor is tevens een verzoek gestuurd naar je emailadres. We hopen dat je alsnog blij bent met het onderdeel en hopen je een volgende keer weer te mogen helpen. Met vriendelijke groet, A4H-TECH

Good Afternoon, I am sorry to read your review! I am trying to find your order only there was no account linked to this email. In a event when parts or orders are not arriving, please reach out to us by email or phone for a solution. What matters most to us is customer experience! We always solve problems together with our customers, do not hesitate to reach out to us. Since we did not got the chance to solve this for you, we feel that we did not deserve this negative review as we seemed to have done everything accordingly and this seems to be a problem at the carrier. We hope you are willing to correct the review ;) Kind regards, Team A4H-TECH

Hi Helge, Thanks for your review. Much appreciated! Kind regards, Team A4H

Hello Vladimiros, Thank you for your nice review! Kind regards, Team A4H-TECH

Hi Dex, Thanks for your review. Much appreciated! Kind regards, Team A4H

Good Morning, Thank you for taking the time to write your review! A common misconception is that we show stock status online. That is not true, at the moment our webshop does not allow us to show stock status online, that is why we inform our customers afterwards with information we receive from the manufacturers. In 90% of the time the expected time or arrival is accurate or even earlier. In some cases there can occur a delay but with parts flying all over the world from australia to europe, or from the USA to europe a delay is not so strange. We always inform our customers on time, and just like with this customer when the expected shipping date was delayed this customer was informed that the shipment was postponed for an 2-3 extra days. We do not like to inform our customers with bad news however accurate information is the key to next level service. When there is urgency with parts please reach out to us so we can advise for the quickest option, unfortuantely this customer never displayed his urgency, so we were not able to help him because there was no time left. Kind regards, Team A4H-TECH

Beste Randy, spijtig om te horen dat één van de 2 geleverde wielkuipen niet past (links dus wel begrijpen we?) Mogelijk heeft hier een productiefout in plaatsgevonden of is er een verkeerd geleverd artikel. Wij hebben geen email ontvangen voor deze review aan met betrekking tot het niet passen van dit artikel en wij bevelen altijd aan om eerst email of telefonisch contact met ons te zoeken, voordat je bijvoorbeeld ene review schrijft, aangezien we dan kunnen achterhalen of de fout bij de klant, bij ons of de leverancier ligt en dan mogelijk alsnog het een hele positieve wending kunnen geven voor jou! Daarom zal mijn collega ook contact met je opnemen om dit te onderzoeken en je daarbij te helpen. Mogelijk zou je daarna willen kijken of je de review wilt overwegen en kunnen wij daar een verzoek voor sturen. Met vriendelijke groet, A4H-TECH

Hallo Barend, Hartelijk bedankt voor je mooie beoordeling. Groeten, TEAM A4H-TECH

Dear Dorian, yes we found out there was an issue with the labels on the products in our warehouse, which means that several lips have been labeled wrong accidentally and that way you receive the wrong lip. My colleague of the right department will contact you and we will solve this issue easily for you. Don't worry! Kind regards, A4H-TECH

Hi Niccolò, Thanks for your review. Much appreciated! Kind regards, Team A4H