Customer Service is very responsive; I have a few suggestions;
Your site is one of the few which let me filter on my specific motorcycle.
Most of your competition do not have an exhaustive list of older Moto Guzzi. This is already a plus.
However, with quality comes responsibility.
I was looking for a paddock stand for my Moto Guzzi V11 Le Mans 2004. After configuring the motorcycle filter, I got one selected.
I contacted your Customer Service who admitted it was never specifically tested on a V11 Moto Guzzi.
I would suggest that you annotate it in the description if it is not specifically designed for a particular type of motorbike.
Otherwise, the service I great.
I only made one purchase so far, but I have recommended your site to our V11LeMans forum in the USA.