Response from the business owner
Hi Nikos,
Thank you for your message, and thank you for your patience.
Unfortunately you are right. We sincerely apologize for the long delay and for the uncertainty during the follow-up of your order. We understand your frustration, especially after payment and multiple follow-ups from your side.
Unfortunately, our supplier was no longer able to deliver the item, and we had to cancel the order. They did no told us earlier, otherwise we would have told you. Your refund has been initiated, and it should be processed by your bank within approximately 2 business days.
We are sorry that your experience with Klium did not meet the standard we aim for. Your feedback is important to us, and we will use it to improve our communication and follow-up in similar situations.
Kind regards,
Davy
