Anmeldelser for Doublepoint

snelle levering prima product

Good follow-up, especially regarding questions about delivery. This took a little longer due to Christmas. But it was handled well!

Zoals verwacht, lekker snel telefonisch contact. Vriendelijk en correct

Zoektocht beindigd op advies van dp. Compacte Wiim streamer is het geworden. Correcte prijs!

Moet je zeker melden, kreeg netjes binnen 5 werkdagen het verschil terug. BEDANKT !

Prima contact gehad met de verkoop afdeling. Snelle reactie, prima aanbieding gedaan en de spullen zijn snel geleverd.

Blij met mijn aangekochte DENON DCD900. Mooi modern Hifi product, waarmee ik mijn CDS afspreel. Mooie prijs voor een topproduct. Snel geleverd, heel blij met resultaat.

Ik verlies mij weer in het geluid van de speakers. Daarin kreeg ik een uitnodiging om jullie te beoordelen. Luisterend naar het geluid denk ik hier positief aan terug.

nu voor de tweede keer, uitstekend!

Installatie draait alweer een tijd en erg blij met mijn aankoop. Had nog wat vragen was langsgegaan. Bakkie koffie en door.

I paid €6,666.55 and to this day I have neither received the goods nor my money back. I’ve had to chase them repeatedly, and communication has been slow, inconsistent, and felt like stalling rather than real support. Even after providing the information they requested, the process kept dragging on with no clear timeline and no reliable updates. This has been an extremely frustrating experience and completely unacceptable for such a large amount of money. A reputable business should not require customers to send multiple reminders and threats of escalation just to get a basic resolution. Avoid this company unless you’re willing to risk losing time, dealing with poor customer service, and being left without the product or a refund.

primap

2 keer in een korte tijd besteld. Een versterker en een kabel. Twee keer een fijne gozer aan de telefoon gehad. Alles staat nu geinstalleerd

Besteld en snel opgehaald

Mooie Onkyo receiver besteld. Goed geholpen bij de installatie. Aanbod gekregen om een DIRAC microfoon te lenen. Goede service.

Excellent

For the first time, I upgraded from my Sonos system to a better Q Acoustics passive system. What an improvement! Thanks for the service.

RMA procedure: beroep hierop gedaan. Snel antwoord en tot een oplossing gekomen.

pakket was snel in huis na melding van de tracking dhl. bestelling ging vlot

Service niveau was goed, zoals ik dit gemiddeld ervaar ij deze winkel. Werd nog achteraf nagebeld of alles naar wens was. Hierdoor 5 sterren.

een pb16 ultra besteld wel even wachten van 4 weken, maar zeker waard.

Goed advies, Juiste prijs, snel geleverd. Kom hier zeker terug.

I unfortunately have to warn about placing an order with doublepoint based on my experience in the past months. I have placed my order for an AVR on August 13 2025 with an initial delivery time of one month. On the status page of my order the delivery time was postponed again and again so I assumed there are issues with getting the product from the manufacturer, which is something the vendor does not always have control over. When the status updates stopped I reached out via mail for the first time on December 11. I was offered a paid upgrade to another AVR that was supposed to be in stock for an additional fee (I later found out that other customers were offered the same, but without the additional fee), which I paid right away and was guaranteed that the product would be shipped absolutely latest on December 19. Since then I have asked for a tracking number multiple times, which is being ignored by the customer service for more than two weeks now. They will only update the status on the internal order status page manually, to deceive the customers to think that some kind of progress is being made, but in reality nothing happens at all. Sometimes the customer service will even blatantly lie, just to be left alone for a couple of days, which is not an acceptable way to do business in my opinion. In all my exchanges with doublepoint I have been friendly and respectful, but this has unfortunately not been rewarded at all. In the meantime they have completely stopped to answer my inquiries. I will now have to reach out to my legal insurance to get this resolved. It is incredible how much time I have already wasted with doublepoint and looking at how many customers struggle to get a refund, I am afraid that this is far from over yet.

2e kans Cambridge versterker gekocht, deze voldeed helaas niet aan de verwachtingen. Na een belletje naar de webshop kon dit direct terug gestuurd worden. ERg blij mee dat dit kon!

Gekozen voor een bathys zwart. Was goedkoper en snel leverbaar