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2

STAY AWAY! MONEY BEFORE EVERYTHING

Jeg ved slet ikke, hvor jeg skal starte denne anmeldelse. Måske med med det vigtigste budskab! BARE BLIV VÆK, det er IKKE pengene værd og deres serviceniveau er ikke-eksisterende. Vi bookede Dunirell i Januar, som Early-Bird med 3 timer x 7 dages adgang til deres Ticki-Pool og friadgang til deres udendørspool. Så kommer Covid-19 og det har vi fuld forståelse for. Vi kan ingen penge få retur, men vi kan om-booke vores tur, dog mod gebyr (ikke i orden). Jeg skriver meget med deres kundeservice i forhold til vores ophold. De skriver at alt er åbent, at de har sikret, at der ingen køer er, da de ikke lukker så mange ind og at der ellers ingen begrænsninger er. Det eneste vi skal være opmærksomme på er, at deres EarlyBird Offer, som vi har købt, ikke kan bruges (det kan vi så ikke engang få kompensation for). Vi har nu kun 4 x 2 timer til Poolen og vi skal vælge mellem indendørs og udendørs. Ok, det må vi jo så bare acceptere. Vi ankommer til Dunirell til en kø på 3 timer BARE for at check-ind? Det er bare ikke ok. Hytten lugtede af mug og var ikke ordentlig ren, så det kunne vi så starte med. Deres Wifi (som var med i vores EarlyBird og som ellers koster penge) virkede OVERHOVEDET ikke. Derudover, så fik vi først at vide ved check-ind, at vi skulle booke vores tid til Poolen, men fordi vi har stået i kø i 3 timer og ikke vidste, at det åbenbart hed først til mølle, så var der INGEN ledige tider til pool, som vi har betalt for. Det er simpelthen under alt kritik og vi henvender os til en arrogant reception. De får os til nøds booket ind. OVENI det, så ser vi, at de sælger billetter til Tikipoolen til dagsgæster, selvom de påstår, at det kun er for de boende. Endvidere reklamere de med, at hvis man sender sin nummerplade ind, så kan man nemt og hurtigt køre ind og ud af pladsen, men DET kan man heller ikke, man skal vise ID hver gang. Jeg har meget mere at skrive, men ikke flere anslag desværre. OBS. Forlystelserne i børneland kloster penge oveni.

  • Vil du anbefale os? No
2

Money before customers

Booked our 5th visit, have just received the most shocking email from their customer service department when I asked about cancelling due to covid. Money before customers....the amount of times I have recommended this place to others in the UK, well no more, never! You are shameful Duinrell, happy to spoil the holiday of 2 autistic children and you just dont care. Come on everyone in the UK....boycot this place and spend your money locally instead. This business does not deserve our hard earned cash. #UKBOYCOTDUINRELL

  • Would you recommend us? No
1

Appalling and arrogant customer service

Having booked my holiday during Covid 19, I had to cancel due to the park being closed. This was an opportunity to visit family in NL before my daughters went on to higher education. Duinrell policy is only to issue a credit voucher and no refund under these extreme conditions. I have rejected the credit note and asked for a refund. Told to take it or leave it! Their policy is against the Dutch consumer laws and I will never recommend or book to go there again. A terrible way to treat a returning customer! Shame on you Duinrell!

  • Would you recommend us? No
10

Perfect, definitely recommended

Our first holiday outside the UK and what a time we've had. Our accommodation was beautiful and in the middle of the forest. We've had a blast at this holiday park! The Tiki Pool and the amusement park are absolutely fun for our two boys. Our older son loved the Falcon roller coaster! We can't wait to visit Duinrell again!

  • Aanbevelen? Ja
10

Perfect Holiday!

First time we booked Duinrell and stay in a Premium Duingalow. The accommodation was absolutely great: loads of room and very well equipped. There is so much do do on site. The water park, theme park, Superstore, Restaurants & Pub in Plaza and bike hire. My children were so happy. Wassenaar and The Hague are beautiful too. Only a short walk away, although there is so much on site, you really don't need to leave. Beach is less than 4 kilometres from Duinrell, perfect!

  • Aanbevelen? Ja
10

Amazing place to holiday

Everything you need for a fantastic holiday, all in one place. Will definately visit again.

  • Aanbevelen? Ja
10

perfect, definitely recommended

Positive

A great family place . Lots to do .very clean . Staff are very welcoming.

Suggestions

More food choice for fussy kids

  • Would you recommend us? Yes
8

good service, well treated

Positive

Absolutely outstanding holiday and we'll worth the effort to get there. Whole family from 6 to 52 yrs enjoyed themselves. Not once did kids mention being bored. Something to do from dawn till dusk and beyond. Site brilliant, food brilliant, staff and so on all outstanding and very friendly. Parks and water parks excellent.

Suggestions

Mow pitches and tidy up before next visitors if you could. Ours had long grass, and was full of cigarette dimps. Only criticism.

  • Would you recommend us? Yes
8

good service, well treated

Positive

fabulous place for all ages, so much to do the kids were never bored, spotlessly clean we will definitely be visiting again

Suggestions

we were in budget accommodation and had to make our own beds on arrival, after a long journey it would of been nice to walk in to find the beds made and ready

  • Would you recommend us? Yes
7

fine, a reasonable experience

Positive

Beautiful clean camp. Fantastic indoor & outdoor water park & theme park. Lots to do for all ages. Can’t wait to come back next year.

Suggestions

More attention needed when cleaning duingalows

  • Would you recommend us? Yes
10

perfect, definitely recommended

Positive

Excellent! So much to do and see a week was not enough. Children felt very safe and enjoyed all the amenities. Was a busy holiday- need another week to relax.

Suggestions

Separate queue for Tiki pool for guests staying at Duinrell as queue could be long with day paying guests.

  • Would you recommend us? Yes
10

perfect, definitely recommended

Positive

Great swimming pool and theme park facilities, kids loved all the slides and rides. Easy to navigate around and great restaurants and towns nearby to visit. Bike ride to the beach was great.

  • Would you recommend us? Yes
6

fine, a reasonable experience

Positive

activities available all the amenities you would need nice space in the duingalow.

Suggestions

duingalow very smelly comport pack paid for but had to make our own beds a lot of the attractions and water slides my son could not go on as he is a little short for 4 yrs old at just under 100CM some staff members we found quite rude. your evening entertainment (show) catered for the Dutch and the Germans. There is very little English, a lot of the time we had no idea what was going on.

  • Would you recommend us? Yes
7

fine, a reasonable experience

Positive

Overall it ticks all the boxes for entertaining kids and parents . The campus is exremely safe and secure The homes are very well equipped and functional. Every year Duinrell seem to re-invest their working capital in improving and adding to the duinrell experience. This was our third year to visit and it keeps improving each year.

Suggestions

First up the security at Duinrell is exceptional. The current ID cards is definitely required ,easy and probably cheap to implement but maybe consider alternative? This year we experienced a lot of rain and the IDs got water damage during the week so they deterioated and became unreadable. Also for re-entry into the campus by residents who are cycling on the rented easy identifiable duinrell bicycle/karts , its a little struggle for parents having to constanlty show their ID cards for all the family. Maybe the easily identifiable duinrell bicycle/kart would be enough to allow entry without having to show the ID card? Sometimes the ID card may have been left in the accomodation or the kids cycle out without their ID and then their re-entry is prohibited by security. This year the weather wasnt great so it wasnt as enjoyable as before but that is out of Duinrell hands to fix. For some reason this year the cyclists (especially the kids) inside the campus areas were crazy wild , careless and dangerous. On numerous occasions people with us had crashes after getting struck by kids cycling fast across roads, junctions and coming out of lanes from their homes with the plaza area being the most dangerous of all . I know its hard to police on site but maybe the Bicycle Rent Shop should advise the families on how to conduct themselves properly and add in some simple saftey and behaviour guidelines when handing over the bicycles. And why the bell is on their bike

  • Would you recommend us? Yes
9

good service, well treated

Positive

A lovely place to spend time with our grandchildren aged 8 and 6

  • Would you recommend us? Yes
9

4 stars: good service, well treated

Positive

Excellent holiday for all ages! I can highly recommend Duinrell as I've been here 5 times with our family from they were toddlers. At each age, they found different activities to enjoy from the indoor shows and adventure centre to the amazing pool and rides. We love the forest with its gym trail too. Duinrell has many happy memories for us. While there are enough activities to keep you in the park for a week, it is also very well situated to enable you to visit Holland's many attractions.

Suggestions

We missed the adventure mountain as it has closed since previous visits. It would be great to see that reopened.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Very helpful Staff Facilities improving each year Location fantastic

Suggestions

Bring back high ropes and zip line

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

The most amazing holiday from start to finish. Luxury lodge tents were cosy, comfortable and in a quite location. Bike hire was easy and so much fun. Everyone is so accommodating and friendly. The variety of rides in the park was superb, we had a blast every day. The water park we spent hours in it, cant wait to return to this magical place.

Suggestions

None its amazing!

  • Would you recommend us? Yes
9

4 stars: good service, well treated

Positive

direct access to the park is excellent

Suggestions

The Wifi in our house was not working and even after immediately reporting this it was never fixed during our stay.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Well trained staff, lots for kids to do, beautiful surroundings. gorgeous accommodation, I love this place.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Love it, I'll keep coming back each year!

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

I have been to Duinrell 7 times before this is the first time i booked direct with Diunrell and stayed in a comfort diugolow the accommodation and sevice is far better Diunrell Direct in future

Suggestions

need a new toaster

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Amazing place. It was our 8th time. My youngest has grown up coming here.

Suggestions

Maybe in the Easter holidays the park could stay open longer, rather than closing at 16.00 which is early.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Great holiday for all the family.

Suggestions

Hand dryer in eiland toilets.

  • Would you recommend us? Yes
8

4 stars: good service, well treated

  • Would you recommend us? Yes

Over Duinrell

Al meer dan 75 jaar is Vakantie- en attractiepark Duinrell een spetterende vakantiebestemming voor het hele gezin. De Duingalows, bungalows van Duinrell, en de grote familiecamping liggen letterlijk naast het attractiepark en het tropische Tikibad. Het attractiepark biedt naast veel spectaculair vermaak ook veel plezier voor de kleintjes in de leuke doe-attracties. Gelegen in de Randstad, midden in het bos- en duingebied, is Duinrell de perfecte uitvalsbasis voor stedentripjes, het strand en de Bollenstreek. Ieder jaar verwelkomt Duinrell 1,4 miljoen gasten.

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