Filters

10

Super

Very well experience

  • Would you recommend us? Yes
3

I am still hoping to receive my order

How can I review when I am still waiting for my order?

  • Would you recommend us? No
10

Efficient and knowledgeable

I was ordering a 0g fill full neck rug, which are very difficult to get, and knowing that rug sizes can differ on the body shape they fit I asked the web chat first if the rug I wanted was generous in fit or not. I received an answer back that ot would take a little time and they would email me later. 2 hours later I had my information, go for the larger size. I placed my order a week later rug arrives and fits perfectly.

  • Would you recommend us? Yes
10

Excellent

Great website, good company to order from. Delivery, service & products very good. Delivery to the UK no problem & no delays in arrival.

  • Would you recommend us? Yes
10

Quick and good service

Order sent to Denmark in very few days. Good quality product and great prices.

  • Would you recommend us? Yes
10

Order processed and delivered very quickly and efficiently. Very satisfied customer!

Order processed and delivered very quickly and efficiently. Very satisfied customer

  • Would you recommend us? Yes
10

Super fast and helpful customer service, fast shipping and awesome prices!

Super fast and helpful customer service, fast shipping and awesome prices!

  • Would you recommend us? Yes
8

Great delivery time

Great delivery time but the returns provision is somewhat unclear.

  • Would you recommend us? Yes
8

El producto muy bonito pero no cumplió el plazo de entrega

He hecho varias compras en esta web y siempre ha funcionado bien y rápido, pero esta vez no cumplió el plazo de entrega, tardó 10 días en lugar de los 5-7 días que indicaba la página. Reclamé el track number porque el enlace no funcionaba y me contestaron rápidamente, así que considero que la atenció al cliente es buena.

  • Would you recommend us? Yes
8

Online ordering easy, communication slow

I ordered €220 of items, all of which showed as being in stock. Several days later I received an email indicating 2 of my items were no longer available. Very frustrating, but the refund was provided quickly. As one of the out of stock items were tendon boots, I emailed them asking them to cancel my order for the matching fetlock boots. It took several days to receive a reply but this may be due to the fact I was ordering from Canada. The refund was prompt. Later, I noticed my purchases had not earned any "loyalty points". After reviewing the fine print, I discovered the loyalty points are only awarded for in store purchases - not online ones. A bit disappointing.

  • Would you recommend us? Yes
1

Unacceptable

Placed an order for a rug, website stated order for same day despatch. No indication that stock was not available! On order completion as footnote stated item was out of stock. As I required the item urgently.. I immediately contacted via web chat to cancel order and request refund so that I was able to order elsewhere. I was advised order had been cancelled. I further contacted throughout the course of the day to say I had not received a PayPal confirmation email of refund. As end of day, I received a company email to say that my order was cancelled due to lack of stock. It wasn’t until the following days I received PayPal refund. Due the delay in refund process and PayPal currency conversion this transaction cost ME £7.99!!!

  • Would you recommend us? No
10

Happy with the Customer service and products

Good shopping experience, the customer service team was quick to answer me and helpful. We'll see how the riding boots hold up, so far so good.

  • Would you recommend us? Yes
10

good

good customer service and good products

  • Would you recommend us? Yes
10

Very good customer service. Good product.

They have a very efficient customer service, answering quickly to the chat, providing information and recommendations about the products. My order arrived after about one week to Spain. Very good value for money. I would buy more products here if the shipping cost to Spain was not that high.

  • Would you recommend us? Yes
10

Superior Service

I can’t fault ant aspect of my order. The product was packaged well and arrived in record time. A fantastic service!

  • Would you recommend us? Yes
10

Super service

Always a prompt reply when emailing, and making a huge effort to solve any matters.

  • Would you recommend us? Yes
10

Great price, fantastic delivery

Cheapest internet price by far. Delivery 3 days, outstanding service. Thoroughly recommend

  • Would you recommend us? Yes
10

Great!

I was already familiar with the store but this was my first time ordering. Good working website with a good range of products, pretty easy to navigate. Quick shipping and great service: my tracking code wasn't working so I emailed them, within a couple of hours I got an apology and a new tracking code.

  • Would you recommend us? Yes
10

5*

great customer service, fast shipping. Would definitely recommend!

  • Would you recommend us? Yes
1

Very Disappointing, Website Not up to date and LOST MONEY !!

I was a International customer who made an order online, only to be emailed days later to be told I was getting a refund as the products I ordered were now not in stock. Two weeks later, the same products are still showing on their website with stock available to order. I also am out of pocket $$$ whilst Epplejeck did refund my money, due to getting a refund and the exchange rate changing, I am the one who is out of pocket, So I actually lost money !! and did not get anything I ordered, Just for trying to order some saddle pads. I would not recommend purchasing or at least trying to purchase from Epplejeck, as more than likely they do not have it in stock, even tho they say they do. Very disappointed.

  • Would you recommend us? No
10

Very smooth from start to finish.

Product lived up to all expectations. Service was quick and kept me informed throughout. I expected delays on account of Covid pandemic but there were none.

  • Would you recommend us? Yes
10

Good quality-price

Bridle is exactly as shown on pictures. Really good relation quality-price. I will repeat for sure!

  • Would you recommend us? Yes
9

Excellent store

One of the best equestrian stores! Fast worldwide delivery, customer support on the high level!

  • Would you recommend us? Yes
10

Great range of products & excellent website

Ordering outside of the UK can be an issue but not with this company. Good communication & prompt delivery. I love my new Harry’s Horse riding hat!

  • Would you recommend us? Yes
10

Super company

I love them. Perfect, fast, correct.

  • Ajánlnál minket? Yes

Kiyoh Reviews

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