Filters

1

Unacceptable

Placed an order for a rug, website stated order for same day despatch. No indication that stock was not available! On order completion as footnote stated item was out of stock. As I required the item urgently.. I immediately contacted via web chat to cancel order and request refund so that I was able to order elsewhere. I was advised order had been cancelled. I further contacted throughout the course of the day to say I had not received a PayPal confirmation email of refund. As end of day, I received a company email to say that my order was cancelled due to lack of stock. It wasn’t until the following days I received PayPal refund. Due the delay in refund process and PayPal currency conversion this transaction cost ME £7.99!!!

  • Would you recommend us? No
10

Happy with the Customer service and products

Good shopping experience, the customer service team was quick to answer me and helpful. We'll see how the riding boots hold up, so far so good.

  • Would you recommend us? Yes
10

good

good customer service and good products

  • Would you recommend us? Yes
10

Very good customer service. Good product.

They have a very efficient customer service, answering quickly to the chat, providing information and recommendations about the products. My order arrived after about one week to Spain. Very good value for money. I would buy more products here if the shipping cost to Spain was not that high.

  • Would you recommend us? Yes
10

Superior Service

I can’t fault ant aspect of my order. The product was packaged well and arrived in record time. A fantastic service!

  • Would you recommend us? Yes
10

Super service

Always a prompt reply when emailing, and making a huge effort to solve any matters.

  • Would you recommend us? Yes
10

Great price, fantastic delivery

Cheapest internet price by far. Delivery 3 days, outstanding service. Thoroughly recommend

  • Would you recommend us? Yes
10

Great!

I was already familiar with the store but this was my first time ordering. Good working website with a good range of products, pretty easy to navigate. Quick shipping and great service: my tracking code wasn't working so I emailed them, within a couple of hours I got an apology and a new tracking code.

  • Would you recommend us? Yes
10

5*

great customer service, fast shipping. Would definitely recommend!

  • Would you recommend us? Yes
1

Very Disappointing, Website Not up to date and LOST MONEY !!

I was a International customer who made an order online, only to be emailed days later to be told I was getting a refund as the products I ordered were now not in stock. Two weeks later, the same products are still showing on their website with stock available to order. I also am out of pocket $$$ whilst Epplejeck did refund my money, due to getting a refund and the exchange rate changing, I am the one who is out of pocket, So I actually lost money !! and did not get anything I ordered, Just for trying to order some saddle pads. I would not recommend purchasing or at least trying to purchase from Epplejeck, as more than likely they do not have it in stock, even tho they say they do. Very disappointed.

  • Would you recommend us? No
10

Very smooth from start to finish.

Product lived up to all expectations. Service was quick and kept me informed throughout. I expected delays on account of Covid pandemic but there were none.

  • Would you recommend us? Yes
10

Good quality-price

Bridle is exactly as shown on pictures. Really good relation quality-price. I will repeat for sure!

  • Would you recommend us? Yes
9

Excellent store

One of the best equestrian stores! Fast worldwide delivery, customer support on the high level!

  • Would you recommend us? Yes
10

Great range of products & excellent website

Ordering outside of the UK can be an issue but not with this company. Good communication & prompt delivery. I love my new Harry’s Horse riding hat!

  • Would you recommend us? Yes
10

Super company

I love them. Perfect, fast, correct.

  • Ajánlnál minket? Yes
10

perfect, definitely recommended

Positive

Quick delivery

  • Would you recommend us? Yes
10

perfect, definitely recommended

Positive

Perfect transaction. Speedy delivery to the UK

  • Would you recommend us? Yes
10

perfect, definitely recommended

Positive

Perfect riding hat from UVex, delivered safecly and quickly from these guys and a good price. THANKS! :)

  • Would you recommend us? Yes
10

perfect, definitely recommended

Positive

High quality products

Suggestions

Add more languages in the web and more men things,too.

  • Would you recommend us? Yes
9

good service, well treated

  • Would you recommend us? Yes
10

perfect, definitely recommended

Positive

Fast delivery and it was exactly what i wanted

  • Would you recommend us? Yes
6

fine, a reasonable experience

Suggestions

Hi! I got notification that purchase has been sent, but I did not receive any track an trace- code in the email for my order.

  • Would you recommend us? Yes
9

good service, well treated

Positive

Prompt delivery

Suggestions

I did think the ten pound postage was expensive but understand it was coming a long way

  • Would you recommend us? Yes
9

good service, well treated

  • Would you recommend us? Yes
8

good service, well treated

Positive

Great sortiment, simple procesure, very fast international delivery to Japan where I live. The shipping charge is however a little bit higher than other shops I use. Many of my equestrian friends are now using the shop

  • Would you recommend us? Yes

Kiyoh Reviews

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