Thank you for your feedback. Our sincerest apologies, due to Brexit there have been a few unexpected problems. It was unknown to us that DHL would charge our customers. We want our customers to pay all costs upfront so it is clear what the costs are. We've been getting messages from UK customers about invoices from DHL to pay VAT. However, you have already paid VAT through our website. Please send us the email or invoice you got from DHL and we will refund these costs as quickly as possible. We're very sorry for the inconvenience! We have decided to no longer ship parcels with DHL to the UK until this problem is solved.
Original review
Thank you for your feedback. Our sincerest apologies, due to Brexit there have been a few unexpected problems. It was unknown to us that DHL would charge our customers. We want our customers to pay all costs upfront so it is clear what the costs are. We've been getting messages from UK customers about invoices from DHL to pay VAT. However, you have already paid VAT through our website. Please send us the email or invoice you got from DHL and we will refund these costs as quickly as possible. We're very sorry for the inconvenience! We have decided to no longer ship parcels with DHL to the UK until this problem is solved.
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