Pleased with product but delivered later than promised
The process of making the collage was straightforward and the finished item looked good. However I paid for express delivery but the products were not completed and sent when stated they would be at the point of ordering. One of my main reasons for ordering with this company was due to their turnaround and delivery times.
This resulted in not having the photos to give as gifts at a special event as planned and having to then pay my own postage to send on to the recipients once I’d had the collage photos mounted and framed.
When I complained via the chat function, Ernst was very responsive however and immediately refunded the express delivery charge and also sent a digital version of the photos. However whilst this was appreciated, this did not resolve the issue of not having the gists framed and wrapped when they were required.
I would use this company again as their products and customer service was good, however I would be wary of the stated delivery dates.