Dear Max, We're very sorry to hear you're not happy with our service. I've checked and see that your order was dispatched on Wednesday and was delivered on Friday. Could you let us know if the courier made a mistake? We have also replied to an email you've sent on this matter but we haven't received a response. We'd love to get in contact with you to help you out. Please send an email to firstname.lastname@example.org and we can assist you further.