1

WORST COMPANY

I wish there was an option of minus 5 start. In all my life, I have never experienced anything this bad. I purchase outdoor storage and guess what, it is not suitable for outdoors and falls apart. Now I have been trying to return them for the last 3 months. An absolute joke. I wish you could just see the 55 emails exchanged. PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS. Unless you do not care about your money or your well being. In that case feel free.

  • Would you recommend us? No
9

efficient

Seen product on your web page...description fitted the item I required..ordering and payment and delivery was one hundred percent!

  • Would you recommend us? Yes
10

Product deilvered ontime

When there was a problem it was rapidly sorted out Well Done

  • Would you recommend us? Yes
10

top quality products and service

Very good company to deal with

  • Would you recommend us? Yes
10

superb boat roller, great product

It's so refreshing to find a roller unit that can be fitted to the bed of your boat trailer in one easy adjustable application and it is a very easy install, at a very good price and looks to be solid and well made, I'm made up with the rollers and the adjustment allowed me to set my trailer up with ease, ready for my boat, spot on.

  • Aanbevelen? Ja
10

Huge range, clear descriptions

Very positive, will defiantly purchase from again

  • Would you recommend us? Yes
7

Quick and efficient

It is easy to order and the goods arrive quickly.

  • Would you recommend us? Yes
8

lacking enough assembly instructions took longer to assemble than necessary.

Delivery very quick, product look and quality fine, just minor assembly problems as described. I do not wish my data to be shared with any other party ____________________________________________________

  • Would you recommend us? Yes
10

Quality furniture

We brought our table and have say how happy we are with our purchase, quality and design, speed of delivery was great considering our distance from each other.

  • Aanbevelen? Ja
10

Fantastic service. Would highly recommend

Can't speak highly enough of this service. Simple to order and super speedy service. Goods arrived in great condition and very quickly. Will definitely use again.

  • Would you recommend us? Yes
4

Still Awaiting Spare Part

Despite requesting a spare part as the original was defective it still hasn't arrived after several weeks and several email exchanges! This simply isn't good enough. I wouldn't recommend the after sales customer service genre so shop elsewhere!

  • Would you recommend us? No
10

Fast efficient and value for money

Ordered two bedside tables on the Saturday of a bank holiday weekend. They arrived on the Tuesday. There were good value for money and cheaper than anywhere else really impressed.

  • Would you recommend us? Yes
9

Easy online purchasae

Good to deal with quality product and fast delivery.

  • Would you recommend us? Yes
1

TERRIBLE...AVOID THIS COMPANY

I ordered two countertop basins which never arrived. The customer services kept saying it's been dispatched. Finally after 2 weeks, my order was cancelled.

  • Would you recommend us? No
10

Quick delivery, exceptional customer service

I needed to return two items. Contacted customer service and they duly refunded me and told me to keep the items.

  • Would you recommend us? Yes
6

vidaXL Alu Greenhouse Half 3 Sections. Really not worth the money.

Added commments. They (vidaXL) contacted me and offfered to replace the missing components and offered a partial refund. Parts where missing, 4mm sheeting damaged and worst of all even the excuse for a manual was one of the worst I have seen. Little point in putting a photograph by way of explanation when it is indecipherable. Using my own bolts and clips it was assembled and is functioning, but I would not recommend them. For the money I got what I wanted but I cannot imagine most would spend the time and effort involved. Imagine a jigsaw with quite a few of the pieces missing or damaged. That's what they provide (or at least in my case). Added commments. They contacted me and offfered to replace the missing components and offered a partial refund.

  • Would you recommend us? Yes
1

Extremely slow delivery

I ordered 14 days ago and still have no tracking. I cannot find a phone number or a link to the "chat"

  • Would you recommend us? No
4

Over a month and still waiting for replacement parts

Over 500 euro spent on a shed that was delivered with damaged panels. Shed partially assembled unable to complete because they seem unable to put the required parts into a box (with proper protective packaging) and ship. Impossible to contact them, each time email answered by a new person who gives another vague answer. No phone number, no web chat. No support in shed assembly either, the manual shows someone phoning Vidaxl !! how is that possible when no phone number. In all my years shopping on the internet I've never had a worse experience. I will be contacting my credit card company to start charge back process if I'm not given a tracking number this week. -------------------------------- Since leaving the review I was contacted by Dave from VidaXL and he is looking into this. While not able to provide info on when I'd receive the replacement parts it was good to know someone actually was chasing it down. Ill update further when I have line of sight!

  • Would you recommend us? No
1

shocking

Delivery beyond late it's not funny can't find anyway to speak to anyone that works at this company

  • Would you recommend us? No
10

Great online site with fantastically priced items

The overall experience with VidaXL was very streamlined and efficient. From placing order online, delivery address and confirmation to actual delivery and information given and even when return one unwanted item, the whole process was very professional, and easy to follow. I ordered 3 items and was extremely please with two, the third was personal preference and nothing to do with quality. Would highly recommend. Thanks VidaXL

  • Would you recommend us? Yes
3

Initially refused a refund

Parcel arrived in a damaged box I changed my mind on having item Vidal started to avoid giving me their returns process not until i sent them an email stating that i know my rights... item has been collected by gls a few days agom will wait and see if i will receive my refund.

  • Would you recommend us? No
1

Poor product and poor service

I ordered a wooden planter which arrived damaged. I contacted customer service who asked if I wanted £5 off the product or a replacement part, I opted for the replacement part, now 2 weeks later I still haven’t received it, after contacting company again they told me they would be in touch, still waiting..........

  • Would you recommend us? No
6

Crossed fingers

A few major issues but seems to be resolved now, hopefully .When managed to get through to Customer service they ended up being very accomodating to help with them .If they can sort out the contacting issue then might use them again if needed

  • Would you recommend us? Yes
2

Order half complete

Ordered 4 chairs, 2 arrived within 5 days but other 2 missing. I emailed customer service and still waiting over another week and not arrived. TERRIBLE

  • Aanbevelen? Ja
1

Shocking

Ordered my furniture,very disappointed with the product,then got offered £30 to forget the complaint, Not acceptable so then got told to return and there will be a £5 per item fee for each item that is not packaged properly, The worst company I have ever telt with,I shall be informing friends,family and my clients not to use this company. STAY WELL AWAY from this website

  • Would you recommend us? No

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Over vidaXL.co.uk

vidaXL is an international online retailer. "We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." Moreover, in all countries in which we are active, we offer customer service in the native language. We select products in high demand and acquire them at the source, on a large scale. We are able to influence the design and packaging of the products, which allows us to optimise them for the whole supply chain, and ultimately our customers to pay a very reasonable price for them.

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