Filters

4

Zeer trage opvolging en weinig input rond design-files die nodig zijn.

We waren van het begin duidelijk dat we de wijnkoeler in neopreen wilden bestellen maar de opvolging ging zéér traag. Wel staal ontvangen, maar was dan zeer moeilijk om tot de informatie te komen in welke format het design aangeleverd moest worden. Ik kreeg tekeningen door van karton stukjes met een afmeting op, hiermee is een grafisch vormgever niet veel. Bijna 5 maanden was het tussen aanvraag bestelling en levering van de goederen. Uiteindelijk zijn we wel tevreden met de geleverde goederen, maar ik verkies toch een betere communicatie.

  • Aanbevelen? Nee
4

Waiting more than 4 Month

I am very disappointed. I had to send countless inquiries in order to get the goods (without printing, I still had to pay the full price). Unfortunately I cannot make a recommendation.

  • Would you recommend us? No
8

Good product overall

Easy to order, Koozies answered all our questions and the product is as described. Too bad the stitching is visible, otherwise it's all right.

  • Would you recommend us? Yes
2

Schlechte Kommunikation

Es wurde extrem schlecht mit uns kommuniziert und im Endeffekt ein falsches Produkt geliefert, das wir nun zurück schicken mussten. Es wurde keinen Wert darauf gelegt auf unsere Wünsche einzugehen.

  • Würden Sie uns weiterempfehlen? Nein

Reactie van het bedrijf

Guten Tag Frau Willgoose, Es tut uns leid, dass Sie nicht zufrieden sind mit unserem Service. Da Sie die Artikel erst ohne Aufdruck bei uns bestellt haben und erst nach der Versendung mit der Frage für Bedruckung gekommen sind, ist das natürlich nicht mehr zu ändern. Sie haben schließlich das bekommen, was Sie bestellt hatten. Bezüglich der Kommunikation: Wir hatten mehrmals probiert, um Sie hierüber zu erreichen, aber leider waren Sie dann (für uns) unerreichbar. Trotzdem wünschen wir Ihnen viel Erfolg mit den Coolern, die natürlich auch ohne Aufdruck funktionieren. Mit freundlichem Gruß Ihr Koozies Team

10

Prima.

Vriendelijk en hulpvaardig aan de telefoon.

  • Aanbevelen? Ja
8

Super!

Super!

  • Aanbevelen? Ja

Reactie van het bedrijf

Beste Almanak, Bedankt voor uw mooie review! Fijn dat u naar tevredenheid geholpen bent. Veel plezier ervan. Met vriendelijke groet, Marian | Koozies

1

Unusable items

Service was good with ordering however once received, the items wasn't as requested. I sent an image of with I required as I needed to get the right product, these were the requirements from my client. I have received the items and they are completely different from my request! I would of appreciated a image of the item before order, as you knew they would be different, that would have been a sensible idea. As these items are completely different from my request, my client can't use them - they are now unusable items. I strongly suggest you send pictures before ordering to avoid this, if you know the items will be different please inform your clients!! I was completely unware your tagged items would look like this, as you sent no images and nothing on your website. No service support or after care!! Very disappointed as a small independent business, who can't afford mistakes like this!!

  • Would you recommend us? No
8

Great can coolers

Product is great and arrived on time. Sometimes communication was a bit slow and I had to follow up several times to book the order.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

  • Would you recommend us? Yes
10

5 sterren: perfect, zeker aan te bevelen

  • Aanbevelen? Ja
10

5 sterren: perfect, zeker aan te bevelen

  • Aanbevelen? Ja
2

1 star: very bad, unacceptable

  • Would you recommend us? No
9

4 stars: good service, well treated

  • Would you recommend us? Yes
7

3 stars: fine, a reasonable experience

Positive

good product but high shipping kost

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Rush order, totally custom made product, great support and assistance, I would definitely make a re-order when these great promotional goods are out of stock again. Thanks for all your help.

Suggestions

Create a re-order button. :)

  • Would you recommend us? Yes
9

4 stars: good service, well treated

  • Would you recommend us? Yes
9

4 stars: good service, well treated

Positive

Excellent service, this is the second time we have bought from Koozies, great service and delighted with our product. Our customers love the Koozies which we use for corporate outings.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Great experience overall, looking forward to doing business again.

Suggestions

Possibly more colour raange would be good.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

A very good co-operation, quick answers and proposals to come to our final PO.

Suggestions

Continue the same way, it was a pleasure doing Business with you.

  • Would you recommend us? Yes
9

4 stars: good service, well treated

  • Would you recommend us? Yes
6

3 stars: fine, a reasonable experience

Suggestions

I would like my print to be better.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Very good, friendly customer service. Quick respond to questions etc.

  • Would you recommend us? Yes
9

4 stars: good service, well treated

Positive

I got answers to all my questions within a few minutes. The Support is very good. Production time: very fast even for Special production!

  • Would you recommend us? Yes
7

3 stars: fine, a reasonable experience

  • Would you recommend us? Yes

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