They cancelled my order paid for with Credit Card & said they will now only accept bank transfer
After placing 2 orders and paying for them successfully with my credit card, the orders sat unprocessed for a few days, until they were cancelled and I was told they will only accept bank transfers from my account.
No explanation for why they allowed the credit card payment in the first place, or why they had decided to force me to use transfers. Both the transactions had been 3DS validated, which means liability was with my bank, not with them as the merchant. So technically there was no risk to them.
Any queries received back a canned response.
I placed the order and paid by transfer, which went fine, but it takes them days to reflect the funds, even though I did an Instant transfer.
When questioned, they've told me all future payments need to be by transfer as well. So whereas before I was a new customer, and perhaps that was risky, surely now that they know I am a legitimate customer, they would reconsider? Apparently not!
I don't know if this is some kind of bait & switch they do to make it seem easy to buy? And then they don't want to pay card fees, so they force customers to bank transfer? Or their fraud system is confused?
Ultimately, the range of products and stock indicator was the main competitive advantage, the price was reasonable, product was as per the product's quality, but payment was a complete pain, the order ended up taking forever because of the delays, and communication wasn't great.
I would only buy from them again if nobody else has the same product in stock.
