Positive
ok
Positive
Good service and information (the ordered part was Rest noted and you give me a new Correctly date)
Positive
When ordering online, one worry is what will happen if the delivery is missing a few parts. Yes, this happened to me. When I approached customer service, they quickly sent the missing parts.
Positive
ok
Positive
Я сделал заказ на запчасть, которую очень сложно найти рынке. В итоге, я получил эту запчасть с некоторой небольшой задержкой. Во время ожидания, EasyParts постоянно информировали меня о том, что мой заказ находится в обработке. И о том, что отправка моего заказа задерживается по причине сложности моего заказа. В конечном итоге: Я получил мой заказ и я очень доволен кооперацией с EasyParts. ------ I made an order for spare parts, which is very difficult to find in the market. In the end, I received this part with some slight delay. While waiting, EasyParts constantly informed me that my order was being processed. And that the sending of my order is delayed due to the complexity of my order. In the end: I received my order and I am very pleased with the cooperation with EasyParts.
SuggestionsЯ не знаю, что еще может быть лучше и выше, чем сервис EasyParts. Может быть это только звезды на небе. ------- I do not know what else could be better and higher than the EasyParts service. Maybe it's just the stars in the sky.
Positive
Perfekt shipment to denmark
Positive
Great, thanks!
Positive
quick delivery genuine parts, excellent communication and documentation
Positive
Naprawdę bez problemowe dostawy, w dodatku bardzo szybkie za przyzwoita cenę -polecam
Positive
good staff , very close from custumer. thx for all
Positive
Quickly
Positive
Very swift delivery. Impeccable professional customer service. Very recommended seller.
Positive
Highly recomended!°
Positive
Being a loyal long-term customer I bought an expensive 380eur exhaust from easyparts. After 1 hour test I decided to return it in the original packaging because i found it too loud an it did alter the torque performance on my bike. easyparts refused my return and sent it back again. Their excuse? "we do not take used parts back"...after reviewing their website this rule was NEVER mentioned on their website (actually not much is mentioned about the returns policy)...two things come to my mindd: 1) selling refurbished parts sounds very normal in today's e-commerce environment and 2) how else would i be able to evaluate the exhaust performance without trying it? so easyparts choses to put all the risk with the customer without prior warning and i think it is quite cheap. think again if you buy exhaust from them & SIP Scootershop here i come! PS: thinking of launching a case with consumentenbond re this.
SuggestionsWarn your customers that if you try the exhaust you can no longer return it.
Our return policy is very clear mentioned on our website. Off course EasyParts respects the European law concerning returning goods. When possible we are even more flexible. For normal thinking people it is totally logic that we can not accept the returning of used cilinders, variators, exhausts, etc... Refurbished parts is in scooterparts not an issue, these are usually electronics and electricals repaired by the manufacturer and resold. Used cilinders, variators or exhausts can not be repaired
Positive
nothing positive. I have to wait for long time.
SuggestionsI have send email to ask about the deliver of my orders and your staff say u want or cancel my order so stupid reply ...I will never use your company and will tell others also about your staff service.
This client asked EasyParts about a not complete order. Our customerservice asked this client if he wants to wait the completement of his order or if he wants to ship the incomplete order and cancel the not available part. The client choose to wait. The missing part arrived and the complete order was shipped. If you not understand our information because a language problem please ask our customerservice again. We are very patient!
Positive
Quick communication. Fast shipping. Good range of products. I can get everything in the one shop.
SuggestionsYou have fixed the VAT issue for overseas buyers, and I only had the one issue where you changed some brake pads without asking (and the replacement pads were bad).
This customer ordered brakepads in 2015. Unfortunately, EasyParts can not solve the problem at this time. If you have a complaint about an order, contact the EasyParts customer service immediately.
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