Filters

10

Amasty rocks!

The overall support is just sensational. Kind, polite, helpful and knowledgeable. Thanks again to the whole support team for your help and efforts!

  • Would you recommend us? Yes

Response from the business owner

Hello Max, Thank you so much for your positive feedback! Our team is happy to hear your kind words and see your satisfaction with our support service. It's a great pleasure to have such a loyal customer on board, we highly appreciate it. Feel free to contact us should you have any questions or require any kind of assistance, we'll be happy to help and to strengthen our cooperation even more in the future. Have a wonderful day! Kind Regards, Amasty Team

10

Amasty rocks!

The overall support is just sensational. Kind, polite, helpful and knowledgeable. Thanks again to the whole support team for your help and efforts!

  • Would you recommend us? Yes

Response from the business owner

Hello Max, Thank you so much for your positive feedback! Our team is happy to hear your kind words and see your satisfaction with our support service. It's a great pleasure to have such a loyal customer on board, we highly appreciate it. Feel free to contact us should you have any questions or require any kind of assistance, we'll be happy to help and to strengthen our cooperation even more in the future. Have a wonderful day! Kind Regards, Amasty Team

10

Amasty rocks!

The overall support is just sensational. Kind, polite, helpful and knowledgeable. Thanks again to the whole support team for your help and efforts!

  • Would you recommend us? Yes

Response from the business owner

Hello Max, Thank you so much for your positive feedback! Our team is happy to hear your kind words and see your satisfaction with our support service. It's a great pleasure to have such a loyal customer on board, we highly appreciate it. Feel free to contact us should you have any questions or require any kind of assistance, we'll be happy to help and to strengthen our cooperation even more in the future. Have a wonderful day! Kind Regards, Amasty Team

10

Perfect

Mitchell was work was perfectly. Quick service. Awesome communication. Highly recommend.

  • Would you recommend us? Yes

Response from the business owner

Hello Laura, Thank you so much for leaving a positive review! We're very pleased to hear about your experience and appreciation. We'll pass your kind words to Mitchell, he'll be very happy to hear that. Thank you for choosing Amasty for your Magento site, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

4

Unprofessional support team

I have contacted to support team 2 times. The first time I had an issue with the email template on iPhones (Abandoned Cart extension). The developer added their CSS changes directly to the .phtml file in the "vendor" folder. This is extremely wrong because I will lose all changes if an extension update. Also, some of the changes were made through Magento Admin Panel...and the support manager didn't say me about it. I found them by myself. The second time I had a bug with an extension above too. The response time from the support manager was enormous slow (3-4 days). I am disappointed in Amasty. I thought you are really professionals.

  • Would you recommend us? No

Response from the business owner

Hello Konstantin, Thank you for your feedback and for letting us know about your experience with Amasty. First of all, we'd like to thank you for choosing Amasty products for your Magento project. We're truly sorry to hear about the issue you faced with the Abandoned Cart Email extension. We've investigated the situation and found out that our developers added the fix to the vendor folder for the extension to work smoothly for you. The fix was created specifically for your instance, therefore our support managers provided you with a backup file. We apologize that our support manager forgot to mention at once that some changes were made through Magento Admin Panel. It was made right in the template so that in case the extension is updated to the latest version, the template will remain as it is set now for your convenience. Please accept our apologies for the delays in response and inconvenience caused. We do hope this unfortunate situation won't affect our cooperation in the future. Thank you for your understanding and cooperation in resolving the tickets, we truly appreciate it! Kind Regards, Amasty Team

10

really good

I had a little problem with an extension and they actually fixed it in less that 2 days!!! really really good

  • Would you recommend us? Yes

Response from the business owner

Hello Diego, Thank you for leaving a review! It's a great pleasure to hear satisfaction with our support service. Thank you for choosing Amasty and being a loyal customer to us, we highly appreciate it. We are always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind Regards, Amasty Team

10

Excellent Support

Once we got Amasty access to the site and they were able to check out our issue, they were able to quickly identify that the next version of the module should resolve it. We upgraded the module and that did the trick! Ekaterina was very responsive and I was pleased with her quick service.

  • Would you recommend us? Yes

Response from the business owner

Hello Sarah, Thank you for your positive feedback! Our team is happy to hear about your experience and appreciation. We'll pass your kind words to Ekaterina, she'll be very happy to hear that. Thank you for choosing Amasty for your projects, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Quickly provided the info & direction we needed

Alesya was able to interpret the problem we were facing and provided the detailed technical information about a composer dependency issue we were faced with, in just one support email request. Very helpful, and valuable technical support! And the Order Export extension was just what we needed.

  • Would you recommend us? Yes

Response from the business owner

Hello Vince, Thank you for your positive review! We're so much pleased to hear see your satisfaction with our Export Order extension and our support service. We'll pass your kind words to Alesya, she'll be very happy to hear that. We're always ready to assist you in the best way we could and will be grateful to cooperate with you for future projects as well. Thank you for choosing Amasty, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

8

Professional help with my problem

You helped is with the problem we had with the Google Page Speed Optimizer for Magento 2-module. Great help!

  • Would you recommend us? Yes

Response from the business owner

Hello Martin, Thank you for sharing your feedback with us! We're happy to hear that our support team managed to help you with the Google Page Speed Optimizer for Magento 2 extension, it's a pleasure to see your appreciation. Feel free to contact us should you have any questions or require any kind of assistance. Have a nice day! Kind Regards, Amasty Team

8

very good extensions, very useful

most of time had good experience purchase of plugin, sometimes support is delayed , longer then expected .

  • Would you recommend us? Yes

Response from the business owner

Hello Jay, Thank you for leaving a review! We're happy to hear about your good purchase experience. It's a great pleasure to see satisfaction with our extensions from loyal customers. We always try to answer within 24 hours according to our support policy, and we're sorry if possible delays affected you. We hope it won't affect our future cooperation. Don't hesitate to contact us should you have any questions or require any kind of assistance, our team will be glad to assist. Have a wonderful day, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Perfect! :)

This is very pleasure to cooperate with Amasty. Thank you again!

  • Would you recommend us? Yes

Response from the business owner

Hello Przemysław, Thank you for sharing your feedback with us! We're pleased to see your satisfaction with Amasty cooperation. Thank you for choosing us for your site. Don't hesitate to contact us should you have any questions or require any kind of assistance. We'll be extremely happy to strengthen our cooperation even more in the future. Have a nice day! Kind Regards, Amasty Team

10

Great

Very helpful customer service team and great extensions for Magento 2.

  • Would you recommend us? Yes

Response from the business owner

Hello Kelly, Thank you for your positive feedback! It's a great pleasure to hear satisfaction with our extensions and customer service from loyal customers. We are always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind Regards, Amasty Team

10

extension custom setup debugging

Debugging was professional and the problem with custom setup of extension was solved quickly.

  • Would you recommend us? Yes

Response from the business owner

Hello Tomas, Thank you for leaving a review and for choosing Amasty! Our team is pleased to see your positive feedback. We are always open to provide you with any kind of assistance and would be happy to cooperate with you in the future. Have a great day! Many thanks and kind regards, Amasty Team

10

Custom Requirement Fulfilled, Super Fast!

I asked for some custom functionality on the Amasty Shipping Table Rates extension. It was quite an unusual request so I didn't expect too much, but within 48 hours everything was done and changes were live on our site! This was a great help and saved us a lot of time and money trying to solve it ourselves. I also contacted their live chat several times during the rates configuration and on each occasion was given a solution / answer on the same day. Thanks guys!

  • Would you recommend us? Yes

Response from the business owner

Hello Will, Thank you so much for leaving a positive review! We're happy to hear that our Support Team has been helpful with your custom request for assistance. Thank you for choosing Amasty! We're proud to have you as our customer, and if you need any additional functionality or services for your Magento store, please don't hesitate to let us know. Our team will be happy to help you choose the most suitable solutions. Have a nice day! Kind Regards, Amasty Team

10

The best

Very fast and professional service.

  • Would you recommend us? Yes

Response from the business owner

Hello Bojan, Thank you for your feedback! Our Team is happy to hear your kind words and your positive attitude. It's a great pleasure to hear satisfaction with our service. Thank you for choosing Amasty! We'll be happy to continue and enhance our cooperation in the future. Have a wonderful day! Kind Regards, Amasty Team

9

Above and Beyond

I purchased the two factor Authentication extension with installation. I have very little technical knowledge or capability but this didn't matter as the Support Manager (Victor) did everything for me. Even when I became stuck as the website was missing an essential part Victor went above and beyond by installing the missing data. Without this the 2FA wouldn't work and my website would still be down. After completing the installation Victor made sure that the website was running normally and waited for me to confirm this from my end. Great service would use again.

  • Would you recommend us? Yes

Response from the business owner

Hello Matt, Thank you for leaving a positive review! We're so much pleased to see your satisfaction with Amasty installation service and our Two-Factor Authentication extension. We'll pass your kind words to Victor, he'll be very pleased to hear that. We're always ready to assist you in the best way we could and will be grateful to cooperate with you in the future as well. Thank you for choosing Amasty, and we're looking forward to seeing you at our store again! Have a great day! Kind Regards, Amasty Team

10

Great technical support

Amasty team always deliver us the tech support we ask for in a timely manner. Great experience!

  • Would you recommend us? Yes

Response from the business owner

Hello Hang, Thank you so much for leaving a positive review! We're very pleased to see your satisfaction with Amasty support team. Thank you for choosing us, we'll be happy to continue and enhance our cooperation in the future. We are always open to provide you with any kind of assistance and would be glad to see you at our store again. Have a great day! Kind Regards, Amasty Team

10

Good support

Amasty's extensions are robust and work well. In some cases I have needed support, everything has been resolved smoothly.

  • Would you recommend us? Yes

Response from the business owner

Hello Aleksi, Thank you for your feedback and for the kind words about our extensions! We're happy to hear that they work well for you and that our Support Team has been helpful with your requests for assistance. We're proud to have you as our customer, and if you need any additional functionality or services for your Magento store, please don't hesitate to let us know. Our team will be happy to help you choose the most suitable solutions. Have a nice day! Kind regards, Amasty Team

10

Great products and excellent customer service

We've used Amasty for several extensions and overall are quite satisfied with the individual products. I have reached out to them in a number of ways (product inquiries, troubleshooting bugs, obtaining a refund for a product) and have received excellent, attentive service every time.

  • Would you recommend us? Yes

Response from the business owner

Hello Gus, Thank you for your positive feedback! We're happy to hear about your experience with our extensions and service. It's a great pleasure to hear your satisfaction with Amasty team. Thank you for choosing us, we'll be happy to continue and enhance our cooperation in the future. Have a wonderful day, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Great support

We had some issues with our old capthca module and the Support Team helped us quickly and professionaly. Great product and great service! Thanks.

  • Would you recommend us? Yes

Response from the business owner

Hello Lara, Thank you for sharing your positive feedback with us! Our Team is happy to hear your kind words and your positive attitude. It's a great pleasure to hear satisfaction with our products and service. Thank you for choosing Amasty! We'll be happy to continue and enhance our cooperation in the future. Have a wonderful day! Kind Regards, Amasty Team

10

Excellent products and support

Fantastic service and products from Amasty, purchased two plugins GDPR and Tables Rates, to work with Shipping Restrictions that we already had. They worked through the problem I was having getting it to work as required, note check all shipping restrictions when setting up new table rates and as well as that, although I didn’t ask directly for it, they adding a feature to make it work exactly as I wanted. Excellent work, thanks

  • Would you recommend us? Yes

Response from the business owner

Hello Maugan, Thank you so much for leaving a positive review! We're so much pleased to hear your kind words and see your satisfaction with the modules' functionality and our service. Thank you for choosing Amasty, we'll be happy to continue and enhance our cooperation in the future. We're always ready to assist you in the best way we could and would be glad to see you at our store again! Have a wonderful day! Kind Regards, Amasty Team

10

Professional Support

We use tons of Amasty modules and rely heavily on their awesome support. Replies are always to the point and have a pro active attitude. Amasty offers custom development but often user requirements are also added to future releases to improve the usability of the modules.

  • Would you recommend us? Yes

Response from the business owner

Hello Center, Thank you for leaving a positive review! We're very pleased to see your satisfaction with Amasty modules and our support service. We are always happy to incorporate requests and feedback from our customers, Thank you for choosing us and being a loyal customer, we highly appreciate it. Feel free to contact us should you have any questions or require any kind of assistance. Have a wonderful day, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Fast response and problem resolution

Got an issue with one of the modules and received fast help from support. Appreciate it.

  • Would you recommend us? Yes

Response from the business owner

Hello Elvis, Thank you for your positive feedback! Our team is happy to hear about your experience and appreciation. Thank you for choosing Amasty for your Magento project. We always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind Regards, Amasty Team

10

Quick response, 1st class service

I had a question with a module I'd just bought, and they went above and beyond to find me a workaround without having to alter the code / go down a custom route. Thank you Yanina for getting this solution and so quickly & also thank you to Polina for passing this on to Yanina in the first place! Most companies would just say no it's not part of the module. Thank you again!

  • Would you recommend us? Yes

Response from the business owner

Hello Gareth, Thank you so much for leaving a positive review! We're very pleased to see your satisfaction with Amasty service and the support team. We'll pass your kind words to Yanina and Polina, they'll be very pleased to hear that. We're always ready to assist you in the best way we could and will be grateful to cooperate with you for future projects as well. Thank you for choosing Amasty, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

An excellent, professional company that will finish the job successfully.

Initially, we were afraid of communicating with support, due to our not very good English. Our fears turned out to be unnecessary. The support was very helpful, patient and willing (we would like to thank Viktoria Gorbach once again). We received up-to-date information on the development of the situation, which made us calmer. After the installation, there were minor collisions with existing third-party modules, but the support solved everything to our satisfaction. The module works great, we definitely recommend it. It was definitely not the last module from AMASTY.

  • Would you recommend us? Yes

Response from the business owner

Hello Kristýna, Thank you so much for leaving a positive review! We'll pass your kind words to Viktoria Gorbach, she'll be very pleased to hear that. It's a great pleasure to hear your satisfaction with our extension. Thank you for choosing us, we appreciate it a lot. We'll be happy to continue and enhance our cooperation in the future. Don't hesitate to contact us should you have any questions or require any kind of assistance. And we would be glad to see you at our store again! Have a wonderful day! Kind Regards, Amasty Team

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