10

Very good extensions and support service

We have been cooperating for many years and always get help if have any problems. Extensions have a lot of functionality. I recommend them.

  • Would you recommend us? Yes

Response from the business owner

Hi there! Thank you for choosing our extensions. We're glad that you appreciate their quality. We would be happy to see you in our store again! Amasty Team www.amasty.com

10

Thank you Amasty

Great products, great service... you guys are a prime example of a Magento supplier that has grown and grown and become better and better - thank you all.

  • Would you recommend us? Yes
10

Works well.

excellent

  • Would you recommend us? Yes

Response from the business owner

Hi Richard! Thank you for choosing our extensions. We're glad that you appreciate their quality and our service! We would be happy to see you in our store again! Amasty Team www.amasty.com

10

Automatic Related Products is a Great Extension

This is very easy to use.

  • Would you recommend us? Yes
8

Good

Everything seems to be working fine now. The response and follow up has been excellent.

  • Would you recommend us? Yes
10

Excellent

Very efficent and very fast

  • Would you recommend us? Yes
10

Works as promised!

:-)

  • Aanbevelen? Ja
10

Top-Produkt - einfache Installation

Top-Produkt - einfache Installation

  • Würden Sie uns weiterempfehlen? Ja
6

Can't merge fields

The extension works well, and is easy to configure. You can select data to export per column and you can add static fields with fixed data. However, the fact that you can't even merge fields makes the extension fairly useless, at least for us. E.g. we want to combine first name and last name into one column, but that's not possible. But without the merging functionality, which was actually available in the Magento 1 extension, this is a huge disadvantage. After exporting the file, my colleague has to open it in excel to make the adjustment first, before we can use it to upload it in the shipping system of our logistics vendor.

  • Aanbevelen? Nee

Response from the business owner

Hi Sheng, My name is Irina, I'm a Customer Support Manager at Amasty. Thank you for your feedback according to the module Efficient Order Export M2. I'm sorry to hear that you're not satisfied with our extension as our team always does their best to produce the best products. We work extremely hard in producing extensions that our customers will use with pleasance. The functionality you’ve mentioned was not included in the exact M2 product initially. Before uploading an extension on the market we’ve made detailed research in case of the business demands of the customers. Please take our apologies that you can’t merge fields while using this extension. We want to resolve your unpleasant feelings about our product. Our Business Development manager Ignat will contact you soon. Have a nice day! Irina Customer Support Manager at Amasty. www.amasty.com

10

Great products and great support!

We are using Amasty extensions for over two years now. The support has always been exceptional.

  • Would you recommend us? Yes
10

Amasty Is Fantastic!

Bought a Mega Menu from another company that didn't work. As soon as I approached Amasty, they gave me a product that worked and their support team is fantastic.

  • Would you recommend us? Yes
10

Great Blogging Extension

Installed it with no problems at all, had it up and running in no time at all! It would be great to be able to individually style the colour of the title colours and buttons rather than just the pre-sets, it took a while to write the necessary custom css to get the colours I wanted to match my site. Apart from this, the extension is well documented and works as it should, I'm very happy with my purchase.

  • Would you recommend us? Yes
1

Avoid Amasty

We had a nightmare with the Amasty FPC Warm Up extension Amasty Full page cache Warmer stopped working suddenly. When we informed Amasty they sad to update that extension to the latest version. During the update our Server protection detected a virus.........yes a virus. We made some additional checks and there was a virus. When we informed again Amasty they told there is issue with amcharts library. ( You can check it in version 2.0.4 - Sep 26, 2019) They issued a new extension update which was not operational again. At the end we asked Amasty to remove that extension for theirs expense. When they uninstalled the extension our web side was crashed and left not working by Amasty. We suggest to all users to not use Amasty and to avoid that company.

  • Would you recommend us? No
10

Consulting on Amasty extensions

I've been working with Amasty for less than half a year, and I'm very happy to meet such a client-focused company. All my requests about features, functionalities, issues are served very fast - in days. Even if guys need to deploy some soft and test, the term is also counted in days. And, what is not an often occasion in other vendors, their answers and recommendations are clear and workable.

  • Would you recommend us? Yes
10

Excellent

Best extension on market to create unique product URL.

  • Would you recommend us? Yes
2

Amasty is now the worst of our Partner for Magento 2 Extensions

We're customer of Amasty since a very long time. In the past it was a very good company with some Magento 1 realiables Extensions. So, we bought almost all our extensions for Magento2 to Amasty and we really regret this choice. 1/ Their extensions are full of bugs, they publish update each week to solve some bugs and it create new ones and of course because their extensions doesn't take in consideration most of the themes you loose a lot of time to re-fix everything on each update.... this is catastrophic ! 2/ Their support is now extremly unresponsive ... some of my tickets didn't receive any answer more than 1 week after opening and of course when it's a critical bug on One Step checkout ... I let you imagine. After a big invest amount in Amasty, I honestly can say that for Magento 2, you should stay away from this company and you've got many other companies who have great extensions for cheaper. After many year to do the promotion of their extensions to all my contact and during my meeting with other e-commerce companies, I can say that now I'll don't speak about them in good terms :-(

  • Nous recommanderiez-vous? Non

Response from the business owner

Hi Jerome, My name is Irina, I'm a Customer Support Manager at Amasty. Thank you for your prompt feedback. I'm sorry to hear that you're not satisfied with the level of support provided, as our team always does their best to assist our customers. I've contacted the Support Team and reported your feedback to them. Retention Team has checked support tickets above the One Step Checkout for Magento 2 module and the problems that you describe need to be resolved as soon as possible. Please take our apologies. We want to make our extensions more profitable and we appreciate your valuable feedback. Besides we’ve checked recent support tickets according to the other issues and our team gave feedback that the issues may have arisen due to the peculiarities of the environment (third-party extensions installed, theming, possibly customizations). We certainly strive to produce our extensions compatible with all of the potential external entities. Unfortunately, though there is no possibility to test completely all the possible causes. As I can see the other issues have been resolved. I want to resolve your unpleasant feelings about our products and services. As compensation, we want to provide you to extend the support period in cases that didn’t get a solution. We would review these tickets over again and try to propose a solution. Please feel free to contact us if you need any Amasty assistance with the help of the following email: support@amasty.com. Irina Customer Support Manager at Amasty. www.amasty.com

10

Excellent product - can't rate the support because I didn't need it which is good I think :)

One more perfect extension from Amnasty! I highly recommend the module and the company.

  • Would you recommend us? Yes
10

Simple et powerfull extension

The extension is simple to install and easy to use. Really practical for recurrent promotions. And customer service is awesome/perfect!

  • Would you recommend us? Yes
9

Great Support!

We used 6 extension from Amasty and all works great, we had some integration issues with our custom theme but they fixed it.

  • Would you recommend us? Yes
10

Echt een aanvulling op je Magento webshop

Ik ben er zeer tevreden mee!

  • Aanbevelen? Ja
9

Nice Plugin with Good Option for Promotions

Plugin is very well planned and setup properly ... Lots of promotion options with different type of combinations. we loved it. Keep it up..

  • Would you recommend us? Yes
8

Great

Still getting to grips with it

  • Would you recommend us? Yes
10

I always check Amasty first when I need an extension.

Their extensions are well rounded, always work and work with each other. If something is amiss, they pay attention. Their customer service is thorough and quick and they are always very courteous.

  • Would you recommend us? Yes
10

One of the BEST partner for your Magento store !

I think Amasty is the best partner of my Magento store and I strongly suggest to give them your trust. They take really care of your needs and are always present at your side to help getting out of troubles and/or offer the solution for your needs. There really is so little to say after the above words. Believe me !

  • Would you recommend us? Yes
10

Great customer support, efficient work and handy extensions

So far no big issues experienced. Great customer support and good compatibility, as long as your Magento webshop has been well developed ;-)

  • Would you recommend us? Yes

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