Filters

10

Customer Service

First of all, the plugin worked right away ^^ Which is pretty rare. Perfectly coded. I had a missing small feature and i wrote the customer support, i received a patch swiftly and without additional cost. Thank you very much Amasty team.

  • Would you recommend us? Yes
10

great support, fix the problem in no time

great support, fix the problem in no time

  • Would you recommend us? Yes
10

Very good and fast resolution

Hello, we asked to add a field to the source email of the MSI extension. Amasty was very responsive and they did it in a few days. Now we are testing the extension on our site. Thanks a lot Amasty Regards Enrico

  • Would you recommend us? Yes
1

Amasty Very Poor Service and Support! Do not Refund money if Amasty Extension Does not Work!

I purchased the Shipping Rules for Magento 2 however it was not working as per my requirement. Amasty Sales team emailed me that they would refund my money. it's been more than 2 months. they are not refunding my money. they have been sending emails that the refund process is already started, and hope that you'll receive the money as soon as possible. As soon as we will have the confirmation from the sales. Team. Now they have stopped replying me and not refunding my money! Amasty makes the false claim 60 Days money Back which is totally wrong. if the Amasty extension does not work properly. They would not refund your money. Do not buy any extensions from Amasty! Very Poor Service and Support by Amasty Team!

  • Would you recommend us? No
10

Outstanding module and even better support

I purchased the One Step Checkout module and after configuring it realized I needed something specific to our industry. I opened a ticket hoping it would be a simple configuration that I was missing. In fact, it turned out to be a feature the module didn't support. Within one day, support got back to me with a patch and once I implemented the patch it was perfect. Exactly what I needed! I've been an Amasty customer for many years and it's their quality modules and outstanding customer support that keeps me coming back. I can't thank them enough.

  • Would you recommend us? Yes
1

They Build good extensions but they don't know how to fix the bugs

They Build good extensions but they don't know how to fix the bugs

  • Would you recommend us? No

Response from the business owner

Hello Yousef, Thank you for your feedback. We appreciate the kind words about our extensions. We're truly sorry to hear about your unhappy experience. We've checked the recent ticket from your account, and our support managers have provided the solution there. We truly appreciate your understanding and cooperation, and we once again apologize for the inconvenience caused and hope that this unfortunate situation won't affect our future cooperation. Kind regards, Amasty Team

10

Helpful even with limitations

Mark was an extremely nice person to deal with. Very professional, personable and I like that he would keep me updated on the support request. I wasn't able to give them access to the backend so they can troubleshoot since this was on an internal dev server but the developer was able to find a different way for me to send over what they needed in order to help me resolve my issue. Thank you very much for this great experience!

  • Would you recommend us? Yes

Response from the business owner

Hello Amy, Thank you for sharing your feedback with us! We're so much pleased to hear your kind words and see your great experience with Amasty! Thank you for choosing us for your projects, we'll be happy to continue and enhance our cooperation in the future. Don't hesitate to contact us should you have any questions or require any kind of assistance. And we would be glad to see you at our store again! Have a wonderful day! Kind Regards, Amasty Team

10

Excellent communication, speed and responsiveness

After raising an issue with a plugin, I was immediately greeted by a support manager who advised me the issue had already been sent to the development team. I was provided with a working patch within 24hours. Brilliant speed. Would highly recommend.

  • Would you recommend us? Yes

Response from the business owner

Hello Jamie, Thank you for your positive feedback! Our team is happy to hear about your experience and appreciation. It's a great pleasure to have such a loyal customer on board. We always open to provide you with any kind of assistance. And we would be glad to see you at our store again! Have a great day! Kind Regards, Amasty Team

8

Good

Good experience, Amasty was very helpful and made several adjustments to the extension to ensure that it would work the way we wanted to.

  • Would you recommend us? Yes

Response from the business owner

Hello Pippi, Thank you for your review! We're happy to hear about your experience and appreciation. Thank you for choosing Amasty for your projects! Don't hesitate to contact us should you have any questions or require any kind of assistance. Kind Regards, Amasty Team

10

Once Again Problem Resolved

I have used Amasty extensions for many years and have never had any issues with them that their developers couldn't figure out and fix within a reasonable period of time.

  • Would you recommend us? Yes

Response from the business owner

Hello Loren, Thank you so much for leaving a positive review! We're so much pleased to hear your kind words and see your satisfaction with the extensions' functionality and our service. It's a great pleasure to have such a loyal customer staying with us for so many years. We'll be extremely happy to strengthen our cooperation even more in the future. Kind Regards, Amasty Team

10

Great Customer Service

In today's environment, good customer service is hard to come by but with all our experiences with Amasty we always receive top-notch customer service. THANK YOU!

  • Would you recommend us? Yes

Response from the business owner

Hello Deb, Thank you for your positive feedback! Our team is happy to hear about your appreciation and to see your satisfaction with our customer service. We always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind Regards, Amasty Team

10

Fabulous!!

Amasty extensions are terrific and their support is AWESOME! I highly recommend :)

  • Would you recommend us? Yes

Response from the business owner

Hello Tammra, Thank you for leaving a positive review! We're so much pleased to hear your kind words and see your satisfaction with Amasty extensions and our support service. Don't hesitate to contact us should you have any questions or require any kind of assistance. Have a great day, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Great!

I'had a problem very particular: a conflict between two M2 extentions of different companies but each extention worked stand alone. Amasty's support helped me and solved the problem. Thank them all

  • Would you recommend us? No

Response from the business owner

Hello Fabio, Thank you for sharing your feedback! We're very pleased to see your satisfaction with the Amasty support team. Thank you for choosing us, we always open to provide you with any kind of assistance. Have a nice day, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Excellent

Excellent Products and Service

  • Would you recommend us? Yes

Response from the business owner

Hello Marco, Thank you for your feedback! We're very pleased to see your satisfaction with Amasty products and service. Thank you for choosing us, we always open to provide you with any kind of assistance. Have a great day, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Top Experience

Top Experience with Amasty support!

  • Would you recommend us? Yes

Response from the business owner

Hello Team, Thank you so much for your review! It's a great pleasure to hear about your great experience with our support team! Don't hesitate to contact us should you have any questions or require any kind of assistance. Thank you again for choosing Amasty, we will be happy to continue and enhance our cooperation in the future. Have a wonderful day! Kind Regards, Amasty Team

10

I am satisfied with all my Amasty extensions and their support

I used Amasty extensions in may projects and I am really satisfied with all of their extensions and their support.

  • Would you recommend us? Yes

Response from the business owner

Hello Anthony, Thank you for sharing your feedback with us! We're happy to hear about your smooth experience with Amasty extensions and our support team and glad that our extensions help. We're always ready to assist you in the best way we could and would be grateful to cooperate with you for future projects as well. Have a nice day! Kind Regards, Amasty Team

10

Issue resolved, quick response

Always fast-responding, very professional and friendly manner of communication, it is not always "order id first, then we help", sometimes I've received basic help without getting order id number. Issue is always solved in the end, which matters most. Very recommended.

  • Would you recommend us? Yes

Response from the business owner

Hello Bojan, Thank you so much for leaving a review! Our Team is so much pleased to hear your kind words and your positive attitude, we highly appreciate it. It's always a pleasure to provide you with the solutions and see your smooth experience with Amasty. We always open to provide you with any kind of assistance and would be glad to see you at our store again. Have a great day! Kind Regards, Amasty Team

10

Great support!

Amasty responded quickly and accurately to my technical help questions. Keep up the good work guys :)

  • Would you recommend us? Yes

Response from the business owner

Hello Rik, Thank you for your positive feedback! We're so much pleased to hear your appreciation, and the team is happy that the solutions they provided you with work. Thank you for choosing us, we'll be pleased to enhance our cooperation in the future. Feel free to contact us should you have any questions or require any kind of assistance. Have a wonderful day! Kind Regards, Amasty Team

10

Best support 4ever

Amasty has a great team that can help you with everything you need.

  • Would you recommend us? Yes

Response from the business owner

Hello Mariano, Thank you for sharing your feedback with us! We highly appreciate your kind words and are happy to hear your satisfaction with our Support team. Thank you for choosing Amasty for your project. We always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind Regards, Amasty Team

10

Great extensions and support

We've installed many extensions from Amasty and all have worked very well. When a feature needed hasn't been there or a slight issue has occurred the support team have been excellent.

  • Would you recommend us? Yes

Response from the business owner

Hello James, Thank you so much for your review! It's a great pleasure for us to hear satisfaction with Amasty extensions and to have such a loyal customer on board, we appreciate it a lot. Our Team is also glad to hear your positive attitude to our support service. We'll be extremely happy to strengthen our cooperation even more in the future. Many thanks, and have a great week! Kind Regards, Amasty Team

1

They can't get my gift card module to work and now they block ALL my extensions!

Terrible, I'm a loyal customer, bought many modules. Now I had problems with the Gift Card module. Support wasn't there for me. I've waited for one month. I've disputed the Gift Card Module via PayPal and they've blocked 3 more modules where I've paid for!!! Unbelievable!

  • Would you recommend us? No

Response from the business owner

Hello Renze, Thank you for your feedback. Please accept our apologies for the delays in response and inconvenience caused. We've checked the open ticket from your account, and our support managers have provided an update there, kindly review it at your convenience. We once again apologize for all the possible inconvenience and do hope this unfortunate situation won't affect our cooperation in the future. Kind Regards, Amasty Team

10

Great service

Amasty always solves our problems to match our expectations. We've started using the Amasty theme recently and did see an increase in organic traffic!

  • Would you recommend us? Yes

Response from the business owner

Hello Martin, Thank you for leaving a positive review. Our Team is so much pleased to hear your kind words and see your satisfaction with Amasty Jet Theme. We wish you even higher achievements and will be glad to help you with it in the best way! We will be extremely happy to continue and enhance our cooperation in the future. Have a great day! Kind Regards, Amasty Team

10

Recommended

Good working extensions. Always fast and accurate support.

  • Would you recommend us? Yes

Response from the business owner

Hello Aleksandar, Thank you so much for your positive feedback! We're very pleased to see your satisfaction with Amasty extensions and our support team. We always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind Regards, Amasty Team

10

Problems solved

after asking about a problem with jet theme, they solve it and even make a better product.

  • Would you recommend us? Yes

Response from the business owner

Hello Diego, Thank you for sharing your feedback with us! It's a great pleasure to see your satisfaction with Amasty Jet Theme! Our Team is happy to hear your kind words and your positive attitude. Don't hesitate to contact us should you have any questions or require any kind of assistance. Many thanks, and have a great day! Kind Regards, Amasty Team

6

Overall good support

I had to report a bug (not something series just annoying) and I first hit the cheat support just to find out if the issue is known. The cheat person deed noting just ask question and said that she is going to test it but was taking so long(i believe she never test it at that time) I had to prove it to hear whit multiple tests that the issue exist, so that was annoying. After that, she made me a ticket where the dev teams fix the issue really fast and they give me 2 options. 1) wait for the new update(hopefully that was just 2 days) and second dev notes (git diff) but the notes were from the unreleased version of the code so it was useless so that was more frustrating. But in the end, I'm happy the client is happy. So good job! Too bad customer support is BAD!

  • Would you recommend us? Yes

Response from the business owner

Hello Adrian, Thank you for your feedback! We're happy to hear that the issue has been resolved. We have reviewed the ticket, and we're sorry there were delays in processing your request over the weekend and while our specialists were waiting to receive the details necessary to proceed with the investigation. We truly appreciate your understanding and cooperation in resolving the ticket. Thank you for choosing Amasty for your projects, and have a wonderful day! Kind Regards, Amasty Team

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