Filters

9

Above and Beyond

I purchased the two factor Authentication extension with installation. I have very little technical knowledge or capability but this didn't matter as the Support Manager (Victor) did everything for me. Even when I became stuck as the website was missing an essential part Victor went above and beyond by installing the missing data. Without this the 2FA wouldn't work and my website would still be down. After completing the installation Victor made sure that the website was running normally and waited for me to confirm this from my end. Great service would use again.

  • Would you recommend us? Yes
10

Great technical support

Amasty team always deliver us the tech support we ask for in a timely manner. Great experience!

  • Would you recommend us? Yes

Response from the business owner

Hello Hang, Thank you so much for leaving a positive review! We're very pleased to see your satisfaction with Amasty support team. Thank you for choosing us, we'll be happy to continue and enhance our cooperation in the future. We are always open to provide you with any kind of assistance and would be glad to see you at our store again. Have a great day! Kind Regards, Amasty Team

10

Good support

Amasty's extensions are robust and work well. In some cases I have needed support, everything has been resolved smoothly.

  • Would you recommend us? Yes

Response from the business owner

Hello Aleksi, Thank you for your feedback and for the kind words about our extensions! We're happy to hear that they work well for you and that our Support Team has been helpful with your requests for assistance. We're proud to have you as our customer, and if you need any additional functionality or services for your Magento store, please don't hesitate to let us know. Our team will be happy to help you choose the most suitable solutions. Have a nice day! Kind regards, Amasty Team

10

Great products and excellent customer service

We've used Amasty for several extensions and overall are quite satisfied with the individual products. I have reached out to them in a number of ways (product inquiries, troubleshooting bugs, obtaining a refund for a product) and have received excellent, attentive service every time.

  • Would you recommend us? Yes

Response from the business owner

Hello Gus, Thank you for your positive feedback! We're happy to hear about your experience with our extensions and service. It's a great pleasure to hear your satisfaction with Amasty team. Thank you for choosing us, we'll be happy to continue and enhance our cooperation in the future. Have a wonderful day, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Great support

We had some issues with our old capthca module and the Support Team helped us quickly and professionaly. Great product and great service! Thanks.

  • Would you recommend us? Yes

Response from the business owner

Hello Lara, Thank you for sharing your positive feedback with us! Our Team is happy to hear your kind words and your positive attitude. It's a great pleasure to hear satisfaction with our products and service. Thank you for choosing Amasty! We'll be happy to continue and enhance our cooperation in the future. Have a wonderful day! Kind Regards, Amasty Team

10

Excellent products and support

Fantastic service and products from Amasty, purchased two plugins GDPR and Tables Rates, to work with Shipping Restrictions that we already had. They worked through the problem I was having getting it to work as required, note check all shipping restrictions when setting up new table rates and as well as that, although I didn’t ask directly for it, they adding a feature to make it work exactly as I wanted. Excellent work, thanks

  • Would you recommend us? Yes

Response from the business owner

Hello Maugan, Thank you so much for leaving a positive review! We're so much pleased to hear your kind words and see your satisfaction with the modules' functionality and our service. Thank you for choosing Amasty, we'll be happy to continue and enhance our cooperation in the future. We're always ready to assist you in the best way we could and would be glad to see you at our store again! Have a wonderful day! Kind Regards, Amasty Team

10

Professional Support

We use tons of Amasty modules and rely heavily on their awesome support. Replies are always to the point and have a pro active attitude. Amasty offers custom development but often user requirements are also added to future releases to improve the usability of the modules.

  • Would you recommend us? Yes

Response from the business owner

Hello Center, Thank you for leaving a positive review! We're very pleased to see your satisfaction with Amasty modules and our support service. We are always happy to incorporate requests and feedback from our customers, Thank you for choosing us and being a loyal customer, we highly appreciate it. Feel free to contact us should you have any questions or require any kind of assistance. Have a wonderful day, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Fast response and problem resolution

Got an issue with one of the modules and received fast help from support. Appreciate it.

  • Would you recommend us? Yes

Response from the business owner

Hello Elvis, Thank you for your positive feedback! Our team is happy to hear about your experience and appreciation. Thank you for choosing Amasty for your Magento project. We always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind Regards, Amasty Team

10

Quick response, 1st class service

I had a question with a module I'd just bought, and they went above and beyond to find me a workaround without having to alter the code / go down a custom route. Thank you Yanina for getting this solution and so quickly & also thank you to Polina for passing this on to Yanina in the first place! Most companies would just say no it's not part of the module. Thank you again!

  • Would you recommend us? Yes

Response from the business owner

Hello Gareth, Thank you so much for leaving a positive review! We're very pleased to see your satisfaction with Amasty service and the support team. We'll pass your kind words to Yanina and Polina, they'll be very pleased to hear that. We're always ready to assist you in the best way we could and will be grateful to cooperate with you for future projects as well. Thank you for choosing Amasty, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

An excellent, professional company that will finish the job successfully.

Initially, we were afraid of communicating with support, due to our not very good English. Our fears turned out to be unnecessary. The support was very helpful, patient and willing (we would like to thank Viktoria Gorbach once again). We received up-to-date information on the development of the situation, which made us calmer. After the installation, there were minor collisions with existing third-party modules, but the support solved everything to our satisfaction. The module works great, we definitely recommend it. It was definitely not the last module from AMASTY.

  • Would you recommend us? Yes

Response from the business owner

Hello Kristýna, Thank you so much for leaving a positive review! We'll pass your kind words to Viktoria Gorbach, she'll be very pleased to hear that. It's a great pleasure to hear your satisfaction with our extension. Thank you for choosing us, we appreciate it a lot. We'll be happy to continue and enhance our cooperation in the future. Don't hesitate to contact us should you have any questions or require any kind of assistance. And we would be glad to see you at our store again! Have a wonderful day! Kind Regards, Amasty Team

10

Excellent Support

These guys are really good for support and resolve the issue. Thank you so much.

  • Would you recommend us? Yes

Response from the business owner

Hello Hardik, Thank you for sharing your positive feedback! It's a great pleasure to hear satisfaction with our support team. Don't hesitate to contact us should you have any questions or require any kind of assistance. Thank you for choosing Amasty for your projects, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Great support, great extensions!!

The decision was made to make Amasty our premiere Magento 2 module vendor and we have never regretted this decision.

  • Would you recommend us? Yes

Response from the business owner

Hello Mikeg, Thank you so much for leaving a positive review! We're so much pleased to hear your kind words and see your satisfaction with the modules' functionality and our service. We're always ready to assist you in the best way we could and will be grateful to cooperate with you for future projects as well. Have a great day, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

10

Excellent as always

Thank you very much to Yanina and the team of developers who sorted out my issues in a very quick space of time.

  • Would you recommend us? Yes

Response from the business owner

Hello Alan, Thank you for sharing your positive feedback! We'll pass your kind words to Yanina and the team of developers, they'll be pleased to hear that! Thank you for choosing us for your projects! We'll be extremely happy to strengthen our cooperation even more in the future. Don't hesitate to contact us should you have any questions or require any kind of assistance. And we would be glad to see you at our store again! Have a wonderful day! Kind Regards, Amasty Team

10

Great Support

Yanina was a very nice person to deal with. Very professional. She kept me updated on the support request. I was provided a working patch within 24hours. Thank you very much for the great support.

  • Would you recommend us? Yes

Response from the business owner

Hi Tiffany, Thank you for your feedback! We'll pass your kind words to Yanina, she'll be pleased to hear that. Thank you for choosing us for your projects, we'll be happy to continue and enhance our cooperation in the future. We always open to provide you with any kind of assistance. And we would be glad to see you at our store again! Have a great day! Kind Regards, Amasty Team

10

Customer Service

First of all, the plugin worked right away ^^ Which is pretty rare. Perfectly coded. I had a missing small feature and i wrote the customer support, i received a patch swiftly and without additional cost. Thank you very much Amasty team.

  • Would you recommend us? Yes

Response from the business owner

Hi Anas, Thank you for sharing your feedback with us! We're so much pleased to hear your kind words and see your great experience with Amasty! Thank you for choosing us for your projects, we'll be happy to continue and enhance our cooperation in the future. Don't hesitate to contact us should you have any questions or require any kind of assistance. And we would be glad to see you at our store again! Have a wonderful day! Kind Regards, Amasty Team

10

great support, fix the problem in no time

great support, fix the problem in no time

  • Would you recommend us? Yes

Response from the business owner

Hello Aviv, Thank you for your positive feedback! Our team is happy to hear about your experience and appreciation. It's a great pleasure to have such a loyal customer on board. We always open to provide you with any kind of assistance. And we would be glad to see you at our store again! Have a great day! Kind Regards, Amasty Team

10

Very good and fast resolution

Hello, we asked to add a field to the source email of the MSI extension. Amasty was very responsive and they did it in a few days. Now we are testing the extension on our site. Thanks a lot Amasty Regards Enrico

  • Would you recommend us? Yes

Response from the business owner

Hello Enrico, Thank you for sharing your feedback with us! We're so much pleased to hear your kind words and see your great experience with Amasty! Thank you for choosing us for your projects, we'll be happy to continue and enhance our cooperation in the future. Don't hesitate to contact us should you have any questions or require any kind of assistance. And we would be glad to see you at our store again! Have a wonderful day! Kind Regards, Amasty Team

1

Amasty Very Poor Service and Support! Do not Refund money if Amasty Extension Does not Work!

I purchased the Shipping Rules for Magento 2 however it was not working as per my requirement. Amasty Sales team emailed me that they would refund my money. it's been more than 2 months. they are not refunding my money. they have been sending emails that the refund process is already started, and hope that you'll receive the money as soon as possible. As soon as we will have the confirmation from the sales. Team. Now they have stopped replying me and not refunding my money! Amasty makes the false claim 60 Days money Back which is totally wrong. if the Amasty extension does not work properly. They would not refund your money. Do not buy any extensions from Amasty! Very Poor Service and Support by Amasty Team!

  • Would you recommend us? No

Response from the business owner

Hello Ajay, Thank you for your feedback and for letting us know about the issue. We've investigated the issue on our end and would like to apologize for such delays from our side. We absolutely agree with you on the point that such cooperation is not appropriate, and reprimanded the Sales Manager who was into communication with you. We'll do our best to prevent such a situation in the future. In case you'll need any kind of assistance from our side, please feel free to contact our Customer Success Manager - Anastasia Savich at anastasia.savich@amasty.com directly. Anastasia will be your dedicated point of contact and will ensure you receive timely and quality support and assistance from Amasty. We once again apologize and do hope to continue our long-lasting cooperation. Thank you, and kind regards, Amasty Team

10

Outstanding module and even better support

I purchased the One Step Checkout module and after configuring it realized I needed something specific to our industry. I opened a ticket hoping it would be a simple configuration that I was missing. In fact, it turned out to be a feature the module didn't support. Within one day, support got back to me with a patch and once I implemented the patch it was perfect. Exactly what I needed! I've been an Amasty customer for many years and it's their quality modules and outstanding customer support that keeps me coming back. I can't thank them enough.

  • Would you recommend us? Yes

Response from the business owner

Hi Jim, Thank you for sharing your feedback with us! We're so much pleased to hear your kind words and see your great experience with Amasty! Thank you for choosing us for your projects, we'll be happy to continue and enhance our cooperation in the future. Don't hesitate to contact us should you have any questions or require any kind of assistance. And we would be glad to see you at our store again! Have a wonderful day! Kind Regards, Amasty Team

1

They Build good extensions but they don't know how to fix the bugs

They Build good extensions but they don't know how to fix the bugs

  • Would you recommend us? No

Response from the business owner

Hello Yousef, Thank you for your feedback. We appreciate the kind words about our extensions. We're truly sorry to hear about your unhappy experience. We've checked the recent ticket from your account, and our support managers have provided the solution there. We truly appreciate your understanding and cooperation, and we once again apologize for the inconvenience caused and hope that this unfortunate situation won't affect our future cooperation. Kind regards, Amasty Team

10

Helpful even with limitations

Mark was an extremely nice person to deal with. Very professional, personable and I like that he would keep me updated on the support request. I wasn't able to give them access to the backend so they can troubleshoot since this was on an internal dev server but the developer was able to find a different way for me to send over what they needed in order to help me resolve my issue. Thank you very much for this great experience!

  • Would you recommend us? Yes

Response from the business owner

Hello Amy, Thank you for sharing your feedback with us! We're so much pleased to hear your kind words and see your great experience with Amasty! Thank you for choosing us for your projects, we'll be happy to continue and enhance our cooperation in the future. Don't hesitate to contact us should you have any questions or require any kind of assistance. And we would be glad to see you at our store again! Have a wonderful day! Kind Regards, Amasty Team

10

Excellent communication, speed and responsiveness

After raising an issue with a plugin, I was immediately greeted by a support manager who advised me the issue had already been sent to the development team. I was provided with a working patch within 24hours. Brilliant speed. Would highly recommend.

  • Would you recommend us? Yes

Response from the business owner

Hello Jamie, Thank you for your positive feedback! Our team is happy to hear about your experience and appreciation. It's a great pleasure to have such a loyal customer on board. We always open to provide you with any kind of assistance. And we would be glad to see you at our store again! Have a great day! Kind Regards, Amasty Team

8

Good

Good experience, Amasty was very helpful and made several adjustments to the extension to ensure that it would work the way we wanted to.

  • Would you recommend us? Yes

Response from the business owner

Hello Pippi, Thank you for your review! We're happy to hear about your experience and appreciation. Thank you for choosing Amasty for your projects! Don't hesitate to contact us should you have any questions or require any kind of assistance. Kind Regards, Amasty Team

10

Once Again Problem Resolved

I have used Amasty extensions for many years and have never had any issues with them that their developers couldn't figure out and fix within a reasonable period of time.

  • Would you recommend us? Yes

Response from the business owner

Hello Loren, Thank you so much for leaving a positive review! We're so much pleased to hear your kind words and see your satisfaction with the extensions' functionality and our service. It's a great pleasure to have such a loyal customer staying with us for so many years. We'll be extremely happy to strengthen our cooperation even more in the future. Kind Regards, Amasty Team

10

Great Customer Service

In today's environment, good customer service is hard to come by but with all our experiences with Amasty we always receive top-notch customer service. THANK YOU!

  • Would you recommend us? Yes

Response from the business owner

Hello Deb, Thank you for your positive feedback! Our team is happy to hear about your appreciation and to see your satisfaction with our customer service. We always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind Regards, Amasty Team

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