Filters

1

very bad experience

i have puchased related product extension and support team not resolve my issue i am waiting 10 days but no reply so i have apply refund but support team no reply any ticket

  • Would you recommend us? No

Response from the business owner

Hello Faraz, Thank you for your review. Please accept our apologies for the delays in response, our support team is doing their best to provide our customers with fast responses and resolution. We've notified the team, they will get back to you as soon as possible. Thank you for your understanding and cooperation. Kind Regards, Amasty Team

1

Great for Sales, Poor on Customer Support

As an Amasty client since 2019, I still facing issues with their extensions. Support tickets are someday or never answered, support phone +1 347 897 9078 seems not working neither. In addition to this, they finally got into my website, try to Fix something and damage my payment Gateway. Tring to contact these enterprise again, but guess what, nobody answers!

  • Would you recommend us? No

Response from the business owner

Hello Esteban, Thank you for your feedback. Please accept our apologies for the delays in response and inconvenience caused. We've checked the open tickets from your account, and our support managers have responded to you and awaiting your reply. We once again apologize for all the possible inconvenience and do hope this unfortunate situation won't affect our cooperation in the future. Kind Regards, Amasty Team

1

worst support service ever

Waiting since November '20 for a ticket to get resolved. They let you wait for ate least a week after you comment on a ticket. And need to contact them first on chat before they look into it. Despite a lot of falls promises nothing happens, meanwhile paying for support subscription every month. Pure theft. Would not recommend this company, they are bad.

  • Would you recommend us? No

Response from the business owner

Hello Karl, Thank you for reporting the issues to us. Please accept our apologies for the delays in ticket resolution. Our support and dev teams are constantly working on the issues to provide you with the necessary assistance. Our team will review your last response and get back to you asap. We once again apologize for all the possible inconvenience and do hope this unfortunate situation won't affect our cooperation in the future. Kind Regards, Amasty Team

2

Jet Theme far less than basic theme.

Not sure why this got positive review earlier, I got deceived by that and wasted days on this. This theme is far from complete to be used, not only basic but missing vital functionality for example you can update your footer. They say they are working on it, but it's too slow progress with every monthly release I do not see much happening. Neither Amasty is know for its support. I recommend wait for a year or so may be they will have a full-fledged theme.

  • Would you recommend us? No

Response from the business owner

Hello Rama, Thank you for your review. We're sorry to hear that Amasty Jet Theme is not fit your business needs. Our team is improving the product on a daily basis and we do hope you'll enjoy the functionality of our theme in the nearest future. Thank you for choosing Amasty, and we wish you a great day ahead. Kind Regards, Amasty Team

1

Very bad service

You pay money for 21 plug-ins and get a free installation for the plug-ins and nobody helps you and must wait for 3 weeks for your plug-in installation!

  • Would you recommend us? No

Response from the business owner

Hi Albert, Thank you for reporting the issue to us. Please accept our apologies for the delay in response, we highly appreciate our cooperation and will do our best to improve it. We've checked the installation ticket, thank you for sharing the credentials with us. Our support manager will contact you as soon as. We once again apologize for all the possible inconvenience and do hope this unfortunate situation won't affect our cooperation in the future. Kind Regards, Amasty Team

10

High quality

High universal quality theme. We are waiting for regular updates to get new features.

  • Would you recommend us? Yes

Response from the business owner

Hello Chris, Thank you for sharing your feedback with us! We're pleased to see your smooth experience with Amasty extensions! Our Team is happy to hear your kind words and your positive attitude. Don't hesitate to contact us should you have any questions or require any kind of assistance. Have a wonderful day! Kind Regards, Amasty Team

10

We always use this module

This module is a constituent element of our Magento 2 installation base. The extension provides various configuration parameters also regarding the layout.

  • Would you recommend us? Yes

Response from the business owner

Hello Davide, Thank you so much for your review! We're so much pleased to hear your kind words and see your satisfaction with the module's functionality. Thank you for being a loyal customer and staying with us for so many years we'll be happy to continue and enhance our cooperation in the future. Have a wonderful day! Kind Regards, Amasty Team

10

Des performances au rendez-vous !

Excellent plugin !

  • Would you recommend us? Yes

Response from the business owner

Hello Samuel, Thank you for leaving a review! We're pleased to see your positive feedback and would be happy to cooperate with you in the future. Many thanks, and kind regards, Amasty Team

7

Great

Great and usefull module.

  • Would you recommend us? Yes
10

Good extension

Perfectly meets expectations. Good extension for Google to identify it perfectly.

  • Would you recommend us? Yes

Response from the business owner

Hello Santi, Thank you for your positive feedback! We've glad to hear about your experience and would be happy to assist you with any inquiries in the future. Looking forward to see you at our store again! Kind Regards, Amasty Team

10

Must have extension

Time savior plugin. Every marketing member will fall in love with its features

  • Would you recommend us? Yes

Response from the business owner

Hi Dimitrios, Thank you for your positive review! We're happy to hear about your experience and glad that our extension helps. We do hope every marketing member will fall in love with its features! Have a wonderful day, and we're looking forward to see you at our store again! Kind Regards, Amasty Team

1

Doctored Reviews

While attempting to respond to Amasty's reply: "Sorry, we were unable to deliver your message to the following address. No mx record found for domain=amasty.net" You can't leave a response, as is the entire point of this process. I would definitely consider this questionable. Kiyoh prevents another ticket for 30 days so when you can't respond to the first ticket, you also can't create a new one. Kiyoh (purposefully or not) seem to help provide the illusion that Amasty followed through, and you flaked out. Further Kioyh will block the IP address of where the ticket was entered from apparently, despite there being absolutely no series of posts/reviews (repeated or otherwise), or abuse. Amasty never resolved the issues we faced. I ended up fixing all of this myself while they wasted days of my time. I can't express how relieved I am to have resolved this and kick them to trash pile in the immediate future. Even if it's a product that in theory would be helpful to your website, you are gambling with your web presence trusting this company's support.

  • Would you recommend us? No

Response from the business owner

Hello Stephen, Thank you for reviewing us. We're happy to hear that the issue has been resolved now, thank you for contact cooperation and assistance. Our support team is always ready to provide you with useful tips and working solutions via the private channel in Slack or the ticketing system. We apologize for the difficulties you previously faced, and want to thank you for the patience and constant communication with our team. Have a wonderful and productive week ahead! Kind Regards, Amasty Team

1

Run while you can, before they destroy your business overnight.

As a career IT professional I feel it's important to tell prospective customers what they can honestly expect from Amasty based on my own experiences, as negative experiences are presumably removed from this page. I can promise you that my review is in alignment with others experiences which I've read whether they are on this page or not. First, I will very directly start with stating, this is the single worst company I've ever dealt with in regards to their entitled attitude surrounding support. I've had corporate help desk experience to have some context of what reasonable support is, and Amasty is absolutely horrendous. I would go so far as to say they have contempt for their customers and have no understanding of what it means for a business to support a customer. Instead they have an attitude like the customer is there to cater to their support. This company will: Delete your high priority support tickets completely and pretend like they didn't get them. Lie to you about how the support ticket(s) disappeared when called out for it. Even if not deleted, they will close your support tickets after 72 hours according to what they did and told me. Tell you to call support but they will not answer the phone, if it's even an active line. Expect a busy signal, every day, all day... Not call you when you give them phone number(s). Monitor social media and pretend they are trying to help while not manning support and actually helping. Leave your site down with no consideration to how long, the time of day, or the damage it causes you/your business. They will ask you the same questions over and over, some of which you may have already answered in a deleted, ignored, or answered ticket. Drag your support experience out for as long as you allow them, which will be until you give up after realizing it's endless and futile, and may end in a worse situation than why you originally needed support. Don't expect to expedite anything, or try to get them to set a sc

  • Would you recommend us? No

Response from the business owner

Hello Stephen, Thank you for continuous communication with our specialists via email and the ticket and for sharing the access details. If you find that any information or requests that you shared with us earlier are missing, please tell our specialist what we should be looking for, and we will find it in our records. Our Support Team will continue to assist you today, please use the support ticket or the private Slack channel for direct communication. With the access details, our specialist will examine your Magento instance and provide you with further guidance. Thank you again for your cooperation in investigating the issue, we hope that the issue gets resolved for you soon. Kind Regards, Amasty Team

10

Works great

Does exactly what we need it to do. Very happy with the extension.

  • Would you recommend us? Yes

Response from the business owner

Hi Teresa, Thank you for your positive review! We highly appreciate your kind words about our extensions, and happy they work as expected to cover your business needs. Thank you for choosing us, and have a wonderful week ahead! Kind Regards, Amasty Team

2

Sent a quote 15% and did not fulfill

Got a quote from Amasty of extensions worth 1 900 $. I made a purchase online worth 1 491 $ to urgently receive the code for our developers. Once getting an answer from Amasty I’m no longer viable for the discount even if I’m adding the another 400$ as a store credit. Confused about how they run their business... Not long term.

  • Would you recommend us? No

Response from the business owner

Hi Simon, Thank you for sharing your feedback here. We would kindly clarify the miscommunication occurred here. According to the policy of Amasty Partner Program, to enroll in the Bronze level, you need to put in a $1,900 deposit first. After that, you'll have this sum in your account at Amasty and spend it to purchase the extensions with a 15% discount coupon code that will be activated right after pre-payment. The purchases made before enrolling can't be counted as a deposit, unfortunately. The information you've got form our team in August wasn't a quotation for participating in the Program, it was the description of the general program's rules. We highly apologize for the misunderstanding and inconvenience caused and do hope this issue won't affect our future cooperation. Thank you for choosing us for your projects, and we'll be happy to see you at our store again! Kind Regards, Amasty Team

9

Very Good

They have had some problems, all solved, thanks

  • Would you recommend us? Yes

Response from the business owner

Hello Roberto, Thank you very much for your feedback! Your words are highly appreciated and the team is happy that the solutions they provided you with work. We always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind regards, Amasty Team

10

Excellent module with great features and performance

Always solid modules, a reliable choice for good quality.

  • Would you recommend us? Yes

Response from the business owner

Hello Hans, Thank you for your positive feedback! Our team is happy to hear about your experience and appreciation. It's a great pleasure to have such a loyal customer on board. Thank you for choosing Amasty for your projects, and we're looking forward to see you at our store again! Kind Regards, Amasty Team

9

Outstanding

After trying a few store locator extensions and having issues with all of them, I firstly chatted with the pre sales team for Amasty, they were super helpful and friendly. Once I purchased the store locator extension I installed it, ran it and it worked. It works! Thank you for being professional and selling a product that is complete, tested and does what it says it does (plus more).

  • Would you recommend us? Yes

Response from the business owner

Hello Shozza, Thank you for posting your feedback at Kiyoh! We're happy to hear your kind words about a smooth experience with Amasty. Our pre-sale team is pleased to get this review and would glad to assist you with any possible requests in the future. Thank you for choosing us, and we're looking forward to see you at our store again! Kind Regards, Amasty Team

10

Doing exactly the expected job!

Simply doing exactly the documented work !

  • Aanbevelen? Ja

Response from the business owner

Hi Maxime, Thank you for the feedback! It's great to hear our extension helped you and match your expectations. We always do our best to provide the most quality and filled with useful features products. We'll be pleased to see you at our store again! Kind Regards, Amasty Team

10

A Wonderful Addition to Magento Promotions

I wish we ordered this extension earlier. The new promotion options are very useful, especially if you want options for BOGO type sales. In addition, it adds functionality to duplicate or delete cart price rules from the grid. That turned out to be more of a time saver than we expected.

  • Would you recommend us? Yes

Response from the business owner

Hello Martin, Thank you for your nice review! We're happy to see your satisfaction with the promo extension. We'd also like to share with you our open webinar dedicated to that topic (BOGO type sales were discussed there as well) - https://bit.ly/3e3N6MU. Thank you for choosing us for your projects, and we're looking forward to see you at our store again! Kind Regards, Amasty Team

10

Great module as always by Amasty

Works as intended, great piece of software. Highly recommend

  • Would you recommend us? Yes

Response from the business owner

Hello Attique, Thank you for your kind review! We all at Amasty happy to hear about your positive experience. Thank you for choosing our extensions for your projects, we'll be glad to see you at our store again. Have a wonderful week ahead! Kind Regards, Amasty Team

10

works good

great support

  • Would you recommend us? Yes

Response from the business owner

Hello Mark, Thank you for leaving the feedback! Amasty Support Department is happy about your evaluation of assistance provided. We'll be pleased to cooperate with you in the future. Have a nice day! Kind Regards, Amasty Team

10

We use many maodules from masty, one of few vendors we trust to write solid code that won't break ou

The code is solid. Support is great when called upon. Excellent functionality of all modules we have installed.

  • Would you recommend us? Yes

Response from the business owner

Hi Derrick, Thank you for taking your time to write your feedback here! Our team is happy to hear your positive review and would be grateful to assist you in the possible ways in the future. Have a wonderful week ahead! Kind Regards, Amasty Team

10

Easy to install and setup

Does what it says, reliable and easy to use.

  • Would you recommend us? Yes

Response from the business owner

Hi Karl, Thank you for posting your feedback! Happy to hear that our extensions work smoothly for your business needs. We're always ready to assist you in the best way we could and will be grateful to cooperate with you for future projects as well. Have a productive week ahead! Best regards, Amasty Team

10

Top Magento 2 Module & Service Developer

We’ve been using Amasty for the last 2 years when we transitioned from Magento 1 to 2, and we have purchased and installed around 40 of their Magento 2 modules. Their modules are extremely powerful and well conceived, answering advanced needs of Magento 2 website owners. They also have a great installation service at affordable cost (same price if you ask them to install all together). Recently, they also did a very good job at optimizing our Magento 2 e-shop site, which now has super fast availability and reactivity for consumers. We had severe issues of 15 secs page load, which now after Amasty service is around 1.5-2 sec max, increasing reactivity to perfect level. They have deep understand of classical and advanced issues Magento installations can have, and now quite fast how to solve them. Clearly something we would have never been able to do ourselves. Looking forward to review with them how we can continue optimizing our site and offer new features in the best possible way, while maintaining it safe and fast.

  • Would you recommend us? Yes

Response from the business owner

Hi Julien, Thank you so much for sharing your feedback! The whole Amasty Team is happy to hear your positive review and see your satisfaction with our extensions and services. We're glad that our solution works perfectly for your business, thank you for staying with us, it's a great pleasure to have such a loyal customer! We're looking forward to seeing you at our store again, and always ready to assist you in the best way we could. Have a wonderful week ahead! Kind Regards, Amasty Team

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