1

Avoid Amasty

We had a nightmare with the Amasty FPC Warm Up extension Amasty Full page cache Warmer stopped working suddenly. When we informed Amasty they sad to update that extension to the latest version. During the update our Server protection detected a virus.........yes a virus. We made some additional checks and there was a virus. When we informed again Amasty they told there is issue with amcharts library. ( You can check it in version 2.0.4 - Sep 26, 2019) They issued a new extension update which was not operational again. At the end we asked Amasty to remove that extension for theirs expense. When they uninstalled the extension our web side was crashed and left not working by Amasty. We suggest to all users to not use Amasty and to avoid that company.

  • Would you recommend us? No

Response from the business owner

Hello Hristo, Thank you so much for your extended explanation regarding the issues that you’ve faced with Amasty Full page Cache Warmer extension. We bring my sincere apologies on behalf of Amasty that our extension caused you inconvenience. We are sorry to hear that the version of Full page Cache Warmer extension that you’ve used didn't meet your expectations. And you're not satisfied with the module provided, as our team always does their best to assist our customers. We've contacted the Support team and reported your feedback to them, unfortunately, the solutions described were the only possible ways during the working with the module. We would like to say thank you for the focus on the issue and your contribution. It is important to hear customers' voices for us and we'll keep working on improving it’s quality so you could be satisfied with your purchase once you decide to get back to us. We deeply value your relationship with Amasty and are committed to providing you with the highest level of service. We want to resolve your unpleasant feelings about our product. Could you please comment on what else we can do to solve your exact issues? And advise if that's an option you'd like to explore. Please bear in mind, if you will need any assistance or additional request, you can always write me down directly. I’ll be happy to assist and have the ability to provide you with the most convenient information in a moment. Kind regards, Amasty Team

10

Consulting on Amasty extensions

I've been working with Amasty for less than half a year, and I'm very happy to meet such a client-focused company. All my requests about features, functionalities, issues are served very fast - in days. Even if guys need to deploy some soft and test, the term is also counted in days. And, what is not an often occasion in other vendors, their answers and recommendations are clear and workable.

  • Would you recommend us? Yes
10

Excellent

Best extension on market to create unique product URL.

  • Would you recommend us? Yes
2

Amasty is now the worst of our Partner for Magento 2 Extensions

We're customer of Amasty since a very long time. In the past it was a very good company with some Magento 1 realiables Extensions. So, we bought almost all our extensions for Magento2 to Amasty and we really regret this choice. 1/ Their extensions are full of bugs, they publish update each week to solve some bugs and it create new ones and of course because their extensions doesn't take in consideration most of the themes you loose a lot of time to re-fix everything on each update.... this is catastrophic ! 2/ Their support is now extremly unresponsive ... some of my tickets didn't receive any answer more than 1 week after opening and of course when it's a critical bug on One Step checkout ... I let you imagine. After a big invest amount in Amasty, I honestly can say that for Magento 2, you should stay away from this company and you've got many other companies who have great extensions for cheaper. After many year to do the promotion of their extensions to all my contact and during my meeting with other e-commerce companies, I can say that now I'll don't speak about them in good terms :-(

  • Nous recommanderiez-vous? Non

Response from the business owner

Hi Jerome, My name is Irina, I'm a Customer Support Manager at Amasty. Thank you for your prompt feedback. I'm sorry to hear that you're not satisfied with the level of support provided, as our team always does their best to assist our customers. I've contacted the Support Team and reported your feedback to them. Retention Team has checked support tickets above the One Step Checkout for Magento 2 module and the problems that you describe need to be resolved as soon as possible. Please take our apologies. We want to make our extensions more profitable and we appreciate your valuable feedback. Besides we’ve checked recent support tickets according to the other issues and our team gave feedback that the issues may have arisen due to the peculiarities of the environment (third-party extensions installed, theming, possibly customizations). We certainly strive to produce our extensions compatible with all of the potential external entities. Unfortunately, though there is no possibility to test completely all the possible causes. As I can see the other issues have been resolved. I want to resolve your unpleasant feelings about our products and services. As compensation, we want to provide you to extend the support period in cases that didn’t get a solution. We would review these tickets over again and try to propose a solution. Please feel free to contact us if you need any Amasty assistance with the help of the following email: support@amasty.com. Irina Customer Support Manager at Amasty. www.amasty.com

10

Excellent product - can't rate the support because I didn't need it which is good I think :)

One more perfect extension from Amnasty! I highly recommend the module and the company.

  • Would you recommend us? Yes
10

Simple et powerfull extension

The extension is simple to install and easy to use. Really practical for recurrent promotions. And customer service is awesome/perfect!

  • Would you recommend us? Yes
9

Great Support!

We used 6 extension from Amasty and all works great, we had some integration issues with our custom theme but they fixed it.

  • Would you recommend us? Yes
10

Echt een aanvulling op je Magento webshop

Ik ben er zeer tevreden mee!

  • Aanbevelen? Ja
9

Nice Plugin with Good Option for Promotions

Plugin is very well planned and setup properly ... Lots of promotion options with different type of combinations. we loved it. Keep it up..

  • Would you recommend us? Yes
8

Great

Still getting to grips with it

  • Would you recommend us? Yes
10

I always check Amasty first when I need an extension.

Their extensions are well rounded, always work and work with each other. If something is amiss, they pay attention. Their customer service is thorough and quick and they are always very courteous.

  • Would you recommend us? Yes
10

One of the BEST partner for your Magento store !

I think Amasty is the best partner of my Magento store and I strongly suggest to give them your trust. They take really care of your needs and are always present at your side to help getting out of troubles and/or offer the solution for your needs. There really is so little to say after the above words. Believe me !

  • Would you recommend us? Yes
10

Great customer support, efficient work and handy extensions

So far no big issues experienced. Great customer support and good compatibility, as long as your Magento webshop has been well developed ;-)

  • Would you recommend us? Yes
10

Prima extensie

Werkt snel en goed

  • Aanbevelen? Ja
9

Reliable Source for Quality Extensions

If we ever find ourselves looking for a new Magento extension, we will always first research if Amasty offers a solution. Their extensions are always well built and easy to maintain and their support are always ready to help.

  • Would you recommend us? Yes
10

If we need anything, first we look at Amasty.

Perfect support, minor bugs will be helped immediately. Even small individual adjustments are implemented quickly and without problems. Super, keep up the good work.

  • Would you recommend us? Yes
9

Very good

Amasty Team are a very professional service and good code.

  • Would you recommend us? Yes
10

Quality Support and Great extensions

Very happy with the extensions and service provided, my first point of call to check if you have an extension to cover my needs and 99% of the time yes.

  • Would you recommend us? Yes
10

Once you get used to this...!

As a daily user of this plugin as from Magento 1.5 I'm really fond of it. Makes your work easier, faster and more pleasant! Combined with Mass Product Actions it's rocking! And when I'm at it: the support from Amasty is very quick and has always solutions for the challenges Magento has...

  • Aanbevelen? Ja
10

Best customer support in the market

I've been working with Amasty for a while now, and I limit all the extension I have on my site to just 1-2 Magento extension builders. Amasty is one of them. I have purchased a dozen extensions from them already, and I believe I'll only get more because of how quick the customer service team & developer team respond. They are one big profession team of expert ready to help most, if not all issues you might run into while working on your site. I suggest you to keep your codes clean with Amasty!

  • Would you recommend us? Yes
10

Excellent. Excellent support.

Hello Friends Support has resolved all my requests. As always, support is excellent. Thank you very much. Best Regards. Ivan

  • Aanbevelen? Ja
10

Good extensions and great customer service

We just installed our second Magento extension from these guys and no problems so far. Mainly I would like to compliment the customer service. We had a problem with an unrelated extension, which was actually caused by our own web guy. I thought Amasty did it and (politely) mentioned that to them. They were very kind about it and fixed it anyway, even though it wasn't their problem. I appreciate that.

  • Would you recommend us? Yes
9

Great Module and Support

When I initially downloaded it, there was an error with using the stop words functionality. I created a support ticket on it, and within a day or two they had a new version of the plugin out with it fixed. I have used Amasty plugins for a number of years, and for the most part everything has been great. The only problem I had was with migrating content from a plugin from magento 1 to magento 2.

  • Would you recommend us? Yes
10

E' il nostro modulo di paginazione continua preferito

L'estensione in parola contribuisce a migliorare l'ottimizzazione SEO e offre una migliore esperienza di shopping online. Abbiamo optato per il modulo Amasty (che utilizziamo in tutti i nostri progetti) perché superiore per qualità del codice a tutti gli altri presenti sul mercato.

  • Ci consiglieresti? Si
10

Excellent Valeria Likhachova

Valeria answered quickly and helped me solve several problems. Thanks amasty!

  • Would you recommend us? Yes

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