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Reviews voor Amasty

  • Totaal score 9.3
  • Totaal aantal beoordelingen 693
  • Beveelt ons aan 94%
  • Aantal keer bekeken 17,360

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1

They can't get my gift card module to work and now they block ALL my extensions!

Terrible, I'm a loyal customer, bought many modules. Now I had problems with the Gift Card module. Support wasn't there for me. I've waited for one month. I've disputed the Gift Card Module via PayPal and they've blocked 3 more modules where I've paid for!!! Unbelievable!

  • Would you recommend us? No
Renze Roskam , Rotterdam

Reactie van het bedrijf

Hello Renze, Thank you for your feedback. Please accept our apologies for the delays in response and inconvenience caused. We've checked the open ticket from your account, and our support managers have provided an update there, kindly review it at your convenience. We once again apologize for all the possible inconvenience and do hope this unfortunate situation won't affect our cooperation in the future. Kind Regards, Amasty Team

10

Great service

Amasty always solves our problems to match our expectations. We've started using the Amasty theme recently and did see an increase in organic traffic!

  • Would you recommend us? Yes
Martin , Sint-Oedenrdoe

Reactie van het bedrijf

Hello Martin, Thank you for leaving a positive review. Our Team is so much pleased to hear your kind words and see your satisfaction with Amasty Jet Theme. We wish you even higher achievements and will be glad to help you with it in the best way! We will be extremely happy to continue and enhance our cooperation in the future. Have a great day! Kind Regards, Amasty Team

10

Recommended

Good working extensions. Always fast and accurate support.

  • Would you recommend us? Yes
Aleksandar , Sofia

Reactie van het bedrijf

Hello Aleksandar, Thank you so much for your positive feedback! We're very pleased to see your satisfaction with Amasty extensions and our support team. We always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind Regards, Amasty Team

10

Problems solved

after asking about a problem with jet theme, they solve it and even make a better product.

  • Would you recommend us? Yes
Diego Soria , ZARAGOZA

Reactie van het bedrijf

Hello Diego, Thank you for sharing your feedback with us! It's a great pleasure to see your satisfaction with Amasty Jet Theme! Our Team is happy to hear your kind words and your positive attitude. Don't hesitate to contact us should you have any questions or require any kind of assistance. Many thanks, and have a great day! Kind Regards, Amasty Team

6

Overall good support

I had to report a bug (not something series just annoying) and I first hit the cheat support just to find out if the issue is known. The cheat person deed noting just ask question and said that she is going to test it but was taking so long(i believe she never test it at that time) I had to prove it to hear whit multiple tests that the issue exist, so that was annoying. After that, she made me a ticket where the dev teams fix the issue really fast and they give me 2 options. 1) wait for the new update(hopefully that was just 2 days) and second dev notes (git diff) but the notes were from the unreleased version of the code so it was useless so that was more frustrating. But in the end, I'm happy the client is happy. So good job! Too bad customer support is BAD!

  • Would you recommend us? Yes
Adrian Alin , Constanta

Reactie van het bedrijf

Hello Adrian, Thank you for your feedback! We're happy to hear that the issue has been resolved. We have reviewed the ticket, and we're sorry there were delays in processing your request over the weekend and while our specialists were waiting to receive the details necessary to proceed with the investigation. We truly appreciate your understanding and cooperation in resolving the ticket. Thank you for choosing Amasty for your projects, and have a wonderful day! Kind Regards, Amasty Team

9

Good support with priority service contract

We are an Amasty customers since probably around 2013 and we have purchased around 20-30 extensions in total. Especially since we have a priority service contract, issues are resolved quickly and we get very prompt replies to our questions. Also, updates are carried out without any hassle. Absolutely recommend the Amasty extensions and service!

  • Would you recommend us? Yes
Julian , Ede

Reactie van het bedrijf

Hello Julian, Thank you very much for leaving a positive review! We're highly pleased to hear your kind words and see your satisfaction with our extensions and service. It's a great pleasure to have such a loyal customer staying with us for so many years. We'll be extremely happy to strengthen our cooperation even more in the future. Have a great day, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

8

Overall great support, however, slow to answer

Amasty offers really great support - they were happy to help and assist as best as they could. Their replies were a bit slow though and had to wait two weeks to fix a simple issue. Would have appreciated a prompter response at times, but we got the issue solved in the end so all good!

  • Would you recommend us? Yes
Max , Stans

Reactie van het bedrijf

Hello Max, Thank you for leaving a review! Your words are highly appreciated, and the team is happy that the solutions they provided you with work. We're always ready to assist you in the best way we could and will be grateful to cooperate with you for future projects as well. Have a productive day! Kind Regards, Amasty Team

10

Great support

Had to contact support about a bad interaction between a newly bought Amasty module and an existing one. The support team was reactive and solved that problem. Furthermore, the communication was excellent! A particular thanks to Maksim who was in charge of my ticket.

  • Would you recommend us? Yes
Greg , ST GELY DU FESC

Reactie van het bedrijf

Hello Greg, Thank you so much for your positive review! We are greatly happy to hear your kind words and see your satisfaction with our Support team. Thank you for being a loyal customer to Amasty, we appreciate it a lot. We always open to provide you with any kind of assistance and would be glad to see you at our store again! Kind Regards, Amasty Team

9

Good experience

I'm using a lot of Amasty extensions for different Clients and never had any issues with the extension functionality out of the box. With one of the latest extensions (Free Gift for M2) there was the misunderstanding on how to setup rule properly, but support helped me really quick. Also, lifetime free upgrade is very good option

  • Would you recommend us? Yes
Yurii , Dnipro

Reactie van het bedrijf

Hello Yurii, Thank you so much for your feedback! It's a great pleasure for us to hear satisfaction with Amasty extensions and to have such a loyal customer on board. We'll be happy to continue and enhance our cooperation in the future. Thank you for choosing Amasty for your projects, and we're looking forward to seeing you at our store again! Kind Regards, Amasty Team

1

Don't waste your time and money

Their support is a joke. 90 days of free support gone without any help whatever. Could you imagine, I even set-up a testing environment especially for them? Newer got any answer referring to the problem. Typical business with "sell and forget" customer service.

  • Would you recommend us? No
Conbest , Kraków

Reactie van het bedrijf

Dear Conbest Team, We are sorry to hear about your unhappy experience and our team's delay in resolving your support request. We have checked our records, and our specialists are working to assist you in ticket #275706 as quickly as possible. Our customer success manager will email you shortly to provide their individual assistance and ensure that the investigation of your support request progresses smoothly. Thank you for your understanding and cooperation in resolving the ticket, we truly appreciate it! Kind regards, Amasty Team

1

No response what so ever..

When Amasty products work, they are great. However.. I've submitted a ticket and provided all of the required details. Now, a month later I haven't had any response. After numerous messages, phone calls (which are never picked up) Amasty still does not respond to our issue. An extension is only as good as its support, and this is just unacceptable. I would not recommend this company!

  • Would you recommend us? No
Michiel , Veenendaal

Reactie van het bedrijf

Dear Michiel, Thank you for your feedback, we're truly sorry to hear about your unhappy support experience. We value you as our customer and appreciate your trust in Amasty products, and we would like to apologize for the delay and make sure that your support request #281898 gets resolved as soon as possible. We have shared your feedback and recent chat inquiry with the relevant support team lead who will be monitoring the progress. Our specialist sent you an update yesterday and asked for your help with the access details. Could you please get back to our team at your convenience and help us continue the investigation? Thank you for your understanding and cooperation, we truly appreciate it. Kind regards, Amasty Team

1

very bad experience

i have puchased related product extension and support team not resolve my issue i am waiting 10 days but no reply so i have apply refund but support team no reply any ticket

  • Would you recommend us? No
faraz , lahire

Reactie van het bedrijf

Hello Faraz, Thank you for your review. Please accept our apologies for the delays in response, our support team is doing their best to provide our customers with fast responses and resolution. We've notified the team, they will get back to you as soon as possible. Thank you for your understanding and cooperation. Kind Regards, Amasty Team

1

Great for Sales, Poor on Customer Support

As an Amasty client since 2019, I still facing issues with their extensions. Support tickets are someday or never answered, support phone +1 347 897 9078 seems not working neither. In addition to this, they finally got into my website, try to Fix something and damage my payment Gateway. Tring to contact these enterprise again, but guess what, nobody answers!

  • Would you recommend us? No
Esteban , Quito

Reactie van het bedrijf

Hello Esteban, Thank you for your feedback. Please accept our apologies for the delays in response and inconvenience caused. We've checked the open tickets from your account, and our support managers have responded to you and awaiting your reply. We once again apologize for all the possible inconvenience and do hope this unfortunate situation won't affect our cooperation in the future. Kind Regards, Amasty Team

1

worst support service ever

Waiting since November '20 for a ticket to get resolved. They let you wait for ate least a week after you comment on a ticket. And need to contact them first on chat before they look into it. Despite a lot of falls promises nothing happens, meanwhile paying for support subscription every month. Pure theft. Would not recommend this company, they are bad.

  • Would you recommend us? No
Karl , Maastricht

Reactie van het bedrijf

Hello Karl, Thank you for reporting the issues to us. Please accept our apologies for the delays in ticket resolution. Our support and dev teams are constantly working on the issues to provide you with the necessary assistance. Our team will review your last response and get back to you asap. We once again apologize for all the possible inconvenience and do hope this unfortunate situation won't affect our cooperation in the future. Kind Regards, Amasty Team

2

Jet Theme far less than basic theme.

Not sure why this got positive review earlier, I got deceived by that and wasted days on this. This theme is far from complete to be used, not only basic but missing vital functionality for example you can update your footer. They say they are working on it, but it's too slow progress with every monthly release I do not see much happening. Neither Amasty is know for its support. I recommend wait for a year or so may be they will have a full-fledged theme.

  • Would you recommend us? No
Rama , Lagos

Reactie van het bedrijf

Hello Rama, Thank you for your review. We're sorry to hear that Amasty Jet Theme is not fit your business needs. Our team is improving the product on a daily basis and we do hope you'll enjoy the functionality of our theme in the nearest future. Thank you for choosing Amasty, and we wish you a great day ahead. Kind Regards, Amasty Team

1

Very bad service

You pay money for 21 plug-ins and get a free installation for the plug-ins and nobody helps you and must wait for 3 weeks for your plug-in installation!

  • Would you recommend us? No
Albert , Leiden

Reactie van het bedrijf

Hi Albert, Thank you for reporting the issue to us. Please accept our apologies for the delay in response, we highly appreciate our cooperation and will do our best to improve it. We've checked the installation ticket, thank you for sharing the credentials with us. Our support manager will contact you as soon as. We once again apologize for all the possible inconvenience and do hope this unfortunate situation won't affect our cooperation in the future. Kind Regards, Amasty Team

10

High quality

High universal quality theme. We are waiting for regular updates to get new features.

  • Would you recommend us? Yes
Chris , Toulouse

Reactie van het bedrijf

Hello Chris, Thank you for sharing your feedback with us! We're pleased to see your smooth experience with Amasty extensions! Our Team is happy to hear your kind words and your positive attitude. Don't hesitate to contact us should you have any questions or require any kind of assistance. Have a wonderful day! Kind Regards, Amasty Team

10

We always use this module

This module is a constituent element of our Magento 2 installation base. The extension provides various configuration parameters also regarding the layout.

  • Would you recommend us? Yes
Davide , Milano

Reactie van het bedrijf

Hello Davide, Thank you so much for your review! We're so much pleased to hear your kind words and see your satisfaction with the module's functionality. Thank you for being a loyal customer and staying with us for so many years we'll be happy to continue and enhance our cooperation in the future. Have a wonderful day! Kind Regards, Amasty Team

10

Des performances au rendez-vous !

Excellent plugin !

  • Would you recommend us? Yes
Samuel Kapitaniuk , Echinghen

Reactie van het bedrijf

Hello Samuel, Thank you for leaving a review! We're pleased to see your positive feedback and would be happy to cooperate with you in the future. Many thanks, and kind regards, Amasty Team

7

Great

Great and usefull module.

  • Would you recommend us? Yes
Customer Service , Bolzano Vicentino - Italy
10

Good extension

Perfectly meets expectations. Good extension for Google to identify it perfectly.

  • Would you recommend us? Yes
Santi , Vilafranca

Reactie van het bedrijf

Hello Santi, Thank you for your positive feedback! We've glad to hear about your experience and would be happy to assist you with any inquiries in the future. Looking forward to see you at our store again! Kind Regards, Amasty Team

10

Must have extension

Time savior plugin. Every marketing member will fall in love with its features

  • Would you recommend us? Yes
Dimitrios , Thessaloniki

Reactie van het bedrijf

Hi Dimitrios, Thank you for your positive review! We're happy to hear about your experience and glad that our extension helps. We do hope every marketing member will fall in love with its features! Have a wonderful day, and we're looking forward to see you at our store again! Kind Regards, Amasty Team

1

Doctored Reviews

While attempting to respond to Amasty's reply: "Sorry, we were unable to deliver your message to the following address. No mx record found for domain=amasty.net" You can't leave a response, as is the entire point of this process. I would definitely consider this questionable. Kiyoh prevents another ticket for 30 days so when you can't respond to the first ticket, you also can't create a new one. Kiyoh (purposefully or not) seem to help provide the illusion that Amasty followed through, and you flaked out. Further Kioyh will block the IP address of where the ticket was entered from apparently, despite there being absolutely no series of posts/reviews (repeated or otherwise), or abuse. Amasty never resolved the issues we faced. I ended up fixing all of this myself while they wasted days of my time. I can't express how relieved I am to have resolved this and kick them to trash pile in the immediate future. Even if it's a product that in theory would be helpful to your website, you are gambling with your web presence trusting this company's support.

  • Would you recommend us? No
Stephen , North Carolina

Reactie van het bedrijf

Hello Stephen, Thank you for reviewing us. We're happy to hear that the issue has been resolved now, thank you for contact cooperation and assistance. Our support team is always ready to provide you with useful tips and working solutions via the private channel in Slack or the ticketing system. We apologize for the difficulties you previously faced, and want to thank you for the patience and constant communication with our team. Have a wonderful and productive week ahead! Kind Regards, Amasty Team

1

Run while you can, before they destroy your business overnight.

As a career IT professional I feel it's important to tell prospective customers what they can honestly expect from Amasty based on my own experiences, as negative experiences are presumably removed from this page. I can promise you that my review is in alignment with others experiences which I've read whether they are on this page or not. First, I will very directly start with stating, this is the single worst company I've ever dealt with in regards to their entitled attitude surrounding support. I've had corporate help desk experience to have some context of what reasonable support is, and Amasty is absolutely horrendous. I would go so far as to say they have contempt for their customers and have no understanding of what it means for a business to support a customer. Instead they have an attitude like the customer is there to cater to their support. This company will: Delete your high priority support tickets completely and pretend like they didn't get them. Lie to you about how the support ticket(s) disappeared when called out for it. Even if not deleted, they will close your support tickets after 72 hours according to what they did and told me. Tell you to call support but they will not answer the phone, if it's even an active line. Expect a busy signal, every day, all day... Not call you when you give them phone number(s). Monitor social media and pretend they are trying to help while not manning support and actually helping. Leave your site down with no consideration to how long, the time of day, or the damage it causes you/your business. They will ask you the same questions over and over, some of which you may have already answered in a deleted, ignored, or answered ticket. Drag your support experience out for as long as you allow them, which will be until you give up after realizing it's endless and futile, and may end in a worse situation than why you originally needed support. Don't expect to expedite anything, or try to get them to set a sc

  • Would you recommend us? No
Stephen , NorthWest NC

Reactie van het bedrijf

Hello Stephen, Thank you for continuous communication with our specialists via email and the ticket and for sharing the access details. If you find that any information or requests that you shared with us earlier are missing, please tell our specialist what we should be looking for, and we will find it in our records. Our Support Team will continue to assist you today, please use the support ticket or the private Slack channel for direct communication. With the access details, our specialist will examine your Magento instance and provide you with further guidance. Thank you again for your cooperation in investigating the issue, we hope that the issue gets resolved for you soon. Kind Regards, Amasty Team

10

Works great

Does exactly what we need it to do. Very happy with the extension.

  • Would you recommend us? Yes
Teresa , Duluth

Reactie van het bedrijf

Hi Teresa, Thank you for your positive review! We highly appreciate your kind words about our extensions, and happy they work as expected to cover your business needs. Thank you for choosing us, and have a wonderful week ahead! Kind Regards, Amasty Team

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