After renting through this agency, they billed me for ridiculous cost of new key locks and damages on a wall I didn't make. After telling them repeatedly I did not make any of these costs, they did not reply and just threatened with an incasso agency and even more costs. The woman that has done the 'oplevering' with me knows I left the house exactly as I found it and she didn't do anything about it!
Snel gereageerd op onze aanvraag voor bezichtigen van 2 adressen. Geen probleem om een afspraak op te zeggen omdat we het huis van buiten gezien hebben die ons te smal/klein was. Ook op ons verzoek een appartement bezocht in de middag toen Jan Janssen kon niet met zijn collega Tim Brugmans. Hij was kundig, aardig en liet ons de woning inclusief berging zien ook al merkte hij dat het waarschijnlijk niet iwordt. Netjes dat men houdt belang ook bij huurder. Iets om te onthouden voor in de toekomst. Jammer genoeg konden we niet in de zeer korte tijd die we hadden een passende woning vinden via Stooit groep. Maar zij verdienen een goede beoordeling op zijn minst. Bedankt voor uw service.Verbeterpunten
Misschien voor kleinere woningen in sommige gevallen, eventueel overwegen om met 1x waarborgsom te verhuren.
We moved to Eindhoven from Spain to start a new job. From the beginning they were very efficient and helped us a lot with the paperwork (especially Bob).Suggestions
If you don't speak english so well it can be a problem. They make all appointments by phone.
Quick response, flexible with appointments, various options for receiving the house keys - convenient if you arrive at airport in the evening.Suggestions
Make the breakdown of costs more clear, especially the variable costs, what is provisional, what is fixed, when will it be settled, etc.
Tim Brugmans was wonderful as our rental agent. He was helpful, attentive, funny, and gave us all the important information we needed about the houses we viewed, including estimates about utlities' costs and maintenance. This was incredibly helpful since we've never lived in the Netherlands before so we have no idea what living expenses are like. We will definitely be using Tim's services for our relocation.
Super helpful,quick and professional. They will listen and deliver!
Very quick reaction, dedicated to helping customers, professional but still very friendly. Good listeners, understand exactly what you need.
Good company and assistants.
Stayed with Stoit for 4 years. Very professional outlook and way of workingSuggestions
Continue to maintain the high standards
responsive, quick and professional
Very helpful and professional teamSuggestions
Very nice attention, and quick response on issues. Really nice and attentive serviceSuggestions
very helpful and worked with us to find a house we liked
Very professional real estate agency.
Very timely and professional.
I didn't get a rent from Stoit Group, but Melissa was very nice and very helpful.
Very nice and eager to show apartments. Also, flexible during the viewings themselves (asked to show some different apartments in price range and they instantly adapted).Suggestions
After finding an amazing apartment through them, the interactions became very slow. They are very fast in answering emails, but slow in actually doing something about the problems mentioned in the emails. Granted, this might not be directly their fault, but rather the owner of the building in which I live in (with whom they communicate), but I have no way of knowing and unfortunately must blame it on them as well.
Lars is a great professional and equally good on people management side.Suggestions
There is no reason to charge 350 Euros from Tenant. That amount should be charged from owner.
Professional people and great houses.Suggestions
Should be better ask only one month as deposit and not two,because in some cases could be a lot.