Reviews for Louis De Poortere Store

I'm in the UK. I bought 6 rugs and was told 3-5 days delivery. Got a tracking number so fantastic. Only 5 rugs arrived. The largest and most expensive rug was not in the order. I emailed twice and got a reply the next day saying that because the rug is large it had to be shipped with someone else.......there was no mention of this on my account order page or any communication from LDP. So I asked for the tracking number and was told: "Unfortunately, the transporter Verhoek doesn’t work with tracking numbers." It's the 21st Century guys! The rug cost over £1000. I have NO IDEA when the rug is coming. No tracking? Really? I just looked on the Verhoek website (I still have no rug) and there is a place to put in your track number so Martin the guy I was emailing at LDP may be mistaken. I asked if they at least would let me know when the order might arrive the day before and was told: "Unfortunately there is not much I can do. I’ll try to contact them to see if they can contact you before delivery." If it were me I'd call Verhoek and ask them where the rug is. Lack of communication when we live in a world of electronic communication is just poor.

Goed

Tussen bestelling en levering slechts een paar dagen

Service commande et SAV très compétents, à l'écoute avec gentillesse et patience. Les tapis sont très beaux et conformes au site, ce qui est rare !! recommandation les yeux fermés !

It is the first time I have bought anything via the internet from abroad. I received the rug I purchased in excellent condition and in the time scale stated. I found the website easy to use. I was also very impressed with the quality of the item I ordered.

Mooi kleed voldoet aan verwachtingen. Bezorging op tijd.

I´m very very pleased about my new rug for the christmass. Delivering was fast and all the way home to finland.

Vragen worden per ommegaande beantwoord. Levering sneller dan verwacht. Goed verpakt.

Livraison rapide Belle matière De très beaux articles

Rug as described and photo. Delivered promptly.

Perfetto

Vlotte bestelling en levering. Zoals het hoort!

This is my first order from you and everything was ok. I am satisfied with the service and quality.

I was very impressed with the selection of rugs in the 'last chance' and outlet sections of the website and also very happy with the reduced prices. I did an initial order, then decided to order another rug the next day, so to combine the orders into a single delivery and avoid extra delivery charges, I contacted customer services. They responded very quickly and helpfully merged the two orders into one and refunded me the delivery charges on the second order.

Het kleed wat we bij u kochten is prachtig en past perfect bij onze eethoek!!! En..... de prijs is ook perfect!!!

Excellent products and service. Well packaged, good communication and promptly despatched and delivered.

Perfect quality rugs!

Would order happily again (have three different rugs and sizes already.)

Diverse producten gekocht en alles goed en snel ontvangen.Producten waren zoals voorgesteld

nous avons reçu notre tapis acheté en promo dans un délai de 5 jours : nous sommes très contents de notre achat

Easy to order, product description and likeness to web views is excellent. Bought from outlet store and delighted with my bargains.

I ordered some rugs for delivery in France. The prices were vey good, the rugs very beautiful and we were delivered very rapidly. I plan to order more soon!

Je connaissais déjà vos produits. Top qualité et des créations avec des couleurs originales tout en restant assez sobre

Ben zeer tevreden over de kwaliteit en de snelle levering. Binnen 3 dagen een compleet andere sfeer in huis door het prachtige vloerkleed

Prachtige kwaliteit patchwork kleed, 1 dag vroeger geleverd dan aangekondigd.