Filters

1

Terrible

I have made an order , waited for a while and is came incomplete . There is no one with who you can talk abaut the missing part , they’ve got the money and they are not interested anymore if you get or not the product . What serious company doesn’t have someone who can answer on the phone . They have an email where they’ll answer in 5 day if you are lucky .

  • Would you recommend us? No
1

Not serious, no one to talk with.

Hello! My name is Bogdan Smeu, I’m a customer from Romania, or I least I tried to be. I ordered some garden boxes from April 14th with 5 days delivery term stated on your site, after three weeks, on May 7th I only received parts of the order (packets B) and on April 22 nd, five weeks from ordering, I received an email stating that you no longer have the remaining parts (packets A) and that I should return the parts sent to me in order to refund. Every time I wanted to contact someone from VidaXL I wasnt able because you dont have a functional callcenter, and any mail returned with an automatic response that you will contact me as soon as posible (after 5 days). When I got the answer, it was mindblowing: “we dont know the status of your comand and we dont know the delivery date”. Wow. What a serious enterprise you have. I waited five weeks from you to tell me that you no longer have the garden boxes. I will write on every forum available my experience with your firm, and I will also write to the largest online store that you use in Romania (emag.ro). You are unbelivable.... This is not the way you should care about your customers. You no longer deserve to be on the market.

  • Would you recommend us? No
10

Multumesc vidaXL pentru produsele voastre!

Foarte profesionisti, comunicare foarte buna si rapida a personalului online! Thanks!

  • Ne-ai recomanda? Yes
1

very bad, unacceptable

  • Would you recommend us? No
9

good service, well treated

  • Ne-ai recomanda? Yes
10

perfect, definitely recommended

  • Ne-ai recomanda? Yes
7

fine, a reasonable experience

  • Ne-ai recomanda? Yes
7

fine, a reasonable experience

  • Ne-ai recomanda? Yes
9

good service, well treated

  • Ne-ai recomanda? Yes
9

good service, well treated

  • Ne-ai recomanda? Yes
10

perfect, definitely recommended

  • Ne-ai recomanda? Yes
10

perfect, definitely recommended

  • Ne-ai recomanda? Yes
9

good service, well treated

  • Ne-ai recomanda? Yes
6

fine, a reasonable experience

  • Ne-ai recomanda? Yes
2

very bad, unacceptable

  • Ne-ai recomanda? No
1

very bad, unacceptable

  • Ne-ai recomanda? No
8

good service, well treated

  • Ne-ai recomanda? Yes
1

very bad, unacceptable

  • Ne-ai recomanda? No
8

good service, well treated

  • Ne-ai recomanda? Yes
6

fine, a reasonable experience

  • Ne-ai recomanda? Yes
7

fine, a reasonable experience

  • Ne-ai recomanda? Yes
5

worse than expected

  • Would you recommend us? No
10

perfect, definitely recommended

  • Ne-ai recomanda? Yes
10

perfect, definitely recommended

  • Ne-ai recomanda? Yes
9

good service, well treated

  • Ne-ai recomanda? Yes

Kiyoh Reviews

• Anyone can post a review, however all reviews will need to comply with our terms of use and the privacy policy
• We perform automated and manual checks to prevent false reviews as much as possible
• Reviews with a score below 6 are published 7 days after placement