10

Great

Great

  • Zou u ons aanbevelen? Ja
9

4 stars: good service, well treated

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

  • Would you recommend us? Yes
5

2 stars: worse than expected

Positive

None

Suggestions

Upon posting this review, Vida XL did phone me and have now refunded my money in full and did not require the product returned. I did however have to insist that their original unwillingness to do so consistutued a breach in Australian Consumer law, irrespective of their so called policy that the full refund window of opportunity had lapsed. This was the resolution I was seeking from the start, as the item that I purchased (rose arbour trellis) was not as sturdy as I anticipated and therefore failed to fulfill its intended purpose of supporting itself and a plant with all but collapsing.

  • Would you recommend us? No
10

5 stars: perfect, definitely recommended

Positive

Easy to navigate on website, a very smooth procedure, prompt reply, delivery on time as promised. All in all a very good service.

Suggestions

Quality control of products could be improved.

  • Would you recommend us? Yes
6

3 stars: fine, a reasonable experience

Positive

The on-line experience was acceptable, and the delivery service excellent.

Suggestions

The quality of one of the products I purchased was unacceptable.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

The order I placed arrived 1 day before it was due to turn up and I got my tracking number less than 24hrs of ordering and was shipped on that day. I am very happy with the service and speed of VidaXL and recommend to anyone

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

  • Would you recommend us? Yes
9

4 stars: good service, well treated

Positive

Ordering was simple and quick and delivery exceptionally quick - next day! product delivered matched expectations.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Great service and prompt delivery

Suggestions

Keep up the good service

  • Would you recommend us? Yes
7

3 stars: fine, a reasonable experience

Positive

Nice design, very cool!

Suggestions

Comfort was slightly comprimised.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Great value, great product and incredibly fast postage. A very positive buying experience. Thank you!

  • Would you recommend us? Yes
7

3 stars: fine, a reasonable experience

Positive

Super fast delivery,item a bit on the cheap n nasty side.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

A very positive and satisfying experience.

  • Would you recommend us? Yes
9

4 stars: good service, well treated

Positive

Product and service great.

Suggestions

Make sure you tell carries not to leave without contact with customer just leave a card.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Excellent service and price. Super fast delivery *****

  • Would you recommend us? Yes
7

3 stars: fine, a reasonable experience

Positive

First delivery of occasional table (wooden) was disappointing because the damage was beyond repairable without great expense. BUT the table was lovely and exactly what I wanted. After some emailed communications and photos showing the damage a new table arrived. While the initial disappoint was great, the outcome and response from customer service was very well handled and they took the initiative to respond in an appropriate and professional manner.

Suggestions

A simpler customer service email link would be useful. Also a phone number for those older customers that may not have email facility.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Very happy with vidaxl lots of good deals and good prices,good customer service,would definitely recommend them

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

very positive and happy with the product

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

ALL GOOD

  • Would you recommend us? Yes
1

1 star: very bad, unacceptable

Positive

It's a shed

Suggestions

The instructions did not cover the assembly at all. It took us a full day and there were absolutely no instructions for the door. Panels are different colours. Since installation I've been approached by the company about a partial refund due to the inconvenience. I accepted. This was followed by a request to change my review. Since I accepted the partial refund the doors have come off their tracks as they are flimsy and poorly made. I have no idea how I will get them back on. Rather than ask customers to change their reviews, the company could look at doing the following: A) Make a decent product, made to last. B) Provide proper assembly instructions. Ask IKEA for help. C) Provide real after sale service rather than bribes. There, I've changed my review.

  • Would you recommend us? No
1

1 star: very bad, unacceptable

Suggestions

Don't advertise your products as free delivery then tack on a delivery charge in checkout!!!!

  • Would you recommend us? No
8

4 stars: good service, well treated

Positive

Quick delivery. Arrived faster then expected. We did have a problem with two panels for our outdoor dining setting. Cracked table top wooden panels. However, Communication via email was very timely and positive. They offered a partial refund with view to self repair or replace cracked panels. We chose the latter. We received the replacement parts in 5 days and were in good order. Over all a positive experience and would recommend. Our outdoor dining setting is sturdy, stable and we’re very happy with the product.

Suggestions

Avoid contact over phone. Given reported problems noted in other reviews Personally, Communication via email proved a successful, timely approach and achieved a positive outcome. ( or there customer communication page) I would suggest to vidaXL. That they provide a more detailed instruction manual.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Definitely will keep buying from VidaXL.

Suggestions

All good.

  • Would you recommend us? Yes

Over vidaXL.com.au

Filter op Taal