Reviews for vidaXL.com.au

Don't expect any after-service from this company!! My items are stuck at Toll for the last 3 weeks and won't even help. Tried contacting them and always receive an automated response! They never reply back to emails...

This company works 24/7 so they answer your queries very quickly. Their products are great and very well packed.

I was having difficulty in haveing my order processed. The workers could not do enough to help me.

We purchased a wooden 3.5mtr umbrella on the 3/5/21 & it was delivered on time. The canvas is very good but the wooden ribs are very weak & not solid at all. Early September 2021 we noticed that one of the ribs was broken in half where it has a hole with the pivet pin, also noticed that it has an other cracked rib. We have sent 6 emails & not one respond. We did explain the problem & asked for an advice , but no reply, simply ignored We do not have the equipment to sent photo or video or how to scan. We paid $103. & we are very disappointed that we can not use the umbrella. We have 3 more umbrella that we purchased years ago & one of them is also wooden frame that we purchased 15 years ago & still very strong. We are very disappointed that you do not reply. That is not the way to treat customers

Staff member replied really quick and attitude is really good! Hopefully i can get my product soon!

Despite products not being suitable, customer service was good.

I bought a dog trailer from vidaLX, Unfortunately it was way to big for my little Maltese girl. The staff were so helpful they let me return the trailer and I received a refund. Very Happy, Buying online can be iffy.

This is the first time that i deal VidaXL , they've handled my order very well from start to finish, great communication with clients and fast reply to your emails . Highly recommended vidaXL Keep up a great service

Scam atrocious customer service Products not as described Gave me the runaround, lies repetative stories, time off work waiting for courier that never showed up Thanks to PayPal I got my refund Buyers beware!

I ordered a table and they sent me a gate for a driveway? Customer service is slow, uninformative and pretty much useless.

I bought an item about three months ago. Looked beautiful on the picture but was faulty once I received it. Got in touch with them, they were quick to reply and organised a replacement. They were very fast when it came to picking up their item but then it took nearly a whole month to get the replacement - and I was given a tracking number that didn't actually work. Anyways, I finally received my replacement and, guess what? also faulty, just like the first one.. to the point that I doubt whether they had even replaced it in the first place. At that stage I decide to ask for a refund. I was told to wait 10 business days and got no sign of a refund. I contacted them and after a few back and forth of them giving the automatic standardized answers that I know off by heart by now, I was told to wait ANOTHER 10 business days. In the meantime I contacted my bank that told me that they were not able to see any transaction being made from vidaXL. I opened a dispute and am going to wait and see. If I don't get my money back asap, the next step is going to be me taking legal action. Never come across a company this bad before.

I order an umbrella stand in July and to date have received nothing. I contacted vidaXL online who informed me my order had been lost. I gave them a second chance and three weeks later nothing again!!!! The online chat is useless. They have my money. I have nothing. And you can't contact them any other way than via chat because even if you email they don't respond. Avoid like the plague!

had a very pleasing experience with the company quickly responded to a query I had would use them again

I ordered an air track for my daughter. It's been 2 weeks, still not dispatched. I enquired about it, they are telling me that I haven't paid!!! I paid by MasterCard at the time of purchase and they ask for proof of payment. Ridiculous. I sent them the proof of payment. Still nothing, waiting for a clear answer of what's going on.

Really bad quality products. I paid over $150 for a rubbish bin that only lasted 8 months before breaking. I contacted Vidaxl of the faulty item, sent videos and photos and they told me they would send me another one once stock arrives or money back. 3 months later, after messaging them every week asking where my replacement is and having emails from them that they would replace it or money back, they wrote to me stating they have no stock and cannot complete refund. Absolute joke. You want quality products with good customer service? Go somewhere else.

After a shaky start with slow delivery and missing parts (twice) to our order, the customer service team at vidaXL stepped up and made sure that we left as happy customers. Thank you.

Brought 2x rattan outdoor 3 seaters at a total cost of $1500. One lounge has 2 boxes with the same parts rending me unable to build lounge as there are 3 separate boxes needed and I only have 2. After 2 weeks of back and forth emails VidaXL FINALLY agreed to take back the wrong box and replace it with the box I needed to be able to build second lounge. Well 1 MONTH LATER and back to back emails from them saying ‘It will be sent in the next couple of days’ ‘ Your replacement has been processed we are just awaiting approval!’ I’m still waiting! Ready to commence legal action as it’s beyond a joke. Will NEVER buy from them again!

I am a tradesman and I can't put this together - frustrating - the company needs to hire a new person to do these drawings - vida can expect many of these to be sent back. I don't even know by the drawings if I am missing anything, may be.

After first response which sounded positive, just wait up to 72 hours for details on product to be picked up for return 4 days later nothing, attempted to contact, greeted by computer, attendant will be with you shortly; NEVER HAPPENED Tried to go to my account, locked out by alleged wrong password, will send new one in a couple of minutes; NEVER HAPPENED, still waiting They have taken my money and refuse to take responsibility They are obviously dishonest and need investigating by Govt department Don't deal with them, they will take your money and if you are not satisfied, too bad, no responsibility, you are locked out

Very good customer service: prior to do my purchase , I had hesitation and many questions about the product but for every enquiry I had, I always got an immediate response; well done to the team. The product did not disappoint me.

I purchased 6 x ball path solar lights which only worked for 4wks before slowly fading to nothing, no night light at all, dead. I have been in touch with vidaXL with ongoing emails. I sent them a video as requested. I've been told a) parts are out of stock, b) send them a video (of lights that don't work at night) c) they are speaking with management to rectify - but nothing has been done. I now want a refund and contacting Australian Consumer Affairs because useless products (which are sold not fit for purpose) is only scamming. ORDER # 6110126509

Ordered the vidaXL Reclaimed Storage Box Solid Wood. Product arrived defective with a misaligned latch and hole so the storage box was impossible to close and lock. The appearance of the box looked like it had been done by a child trying to make it looked reclaimed and it looked nothing like the photos on the website. Customer service was only willing to offer a tiny amount of compensation for a box that is useless. Products are not quality checked and photos are misleading, would not recommend vidaXL.

VidaXL sent me wrong sized item. Description said wire drawers on runners will fit a cupboard 300mm wide, The wire baskets and rails sent are only approximately 200mm wide, I did not need to install the product immediately and therefore did not discover THEIR error until after the 30 day exchange period. Now it is taking ages to get it exchanged or refunded. I went onto Catch.com to buy a similar product, only when I had already paid did the order state that the seller was VidaXL - it arrived today... and guess what? it is the same 200mm product!!!! - I hope the exchange on this recent purchase won't be as long winded as the previous one. It is THEIR MISTAKE. They should not advertise the product as being suitablefor a 300mm wide cupboard and then send a 200mm wide product which is clearly too small.

I bought and had an island range hood installed. The control panel was faulty and the range hood would switch off after a few seconds. They have no technician in the country so there is no option of getting it fixed. They offered a refund, but not to cover the cost of the installation I had already paid or to cover the cost and removal of the faulty range hood. They suggested I use the refund money to get a technician to make a new control panel and fit it!!!! Legal? safe? Warranty? The refund would probably pay to get the old range hood removed and be disposed of. This leaves me with $1000 in the red and with a hole in the roof. I have contacted them 4 times over the last 10 days, but no solution and no reply. So now I will have to take legal action.

I'm surprised how this company is allowed to operate in Australia?!?!? They are scammers selling lowest of the lowest quality products and they are misleading customers!!!! Report them and stay away!!!