9

Very happy with these shelves for storage in my garage !

Ordered online and delivered quickly without charge !

  • Would you recommend us? Yes
3

Not great

I bought a cat trap; there are no instructions; it is not strong enough to trap a ferrel cat . . .

  • Would you recommend us? No
10

Great shopping experience

Easy site navigation, good product range, descriptions and prices with quick delivery.

  • Would you recommend us? Yes
9

pleasure to do business..

vidaXL, provide both customer support and customer satisfaction, would and do recommend to family and friends..

  • Would you recommend us? Yes
9

Great unique and cheap furniture with quick post

very happy with the colours and types of different furniture available post was very quick and packaged well some items quality did seem a bit "cheap" but prices were cheap so it's worth it.

  • Would you recommend us? Yes
1

Horrendous Customer Service & Company Care Factor 0

Ordered over $700 worth of the same goods required for an event. Of the 4 items ordered, 3 arrived. Contacted courier and was advised that the 4th item was returned to VidaXL as was not addressed correctly. Attempted to notify VidaXL of website phone number. The number answers with a recorded message stating that due to system upgrades (cost cutting) that phone contact is possible. The Live Chat on website is also inactive. Only form of contact is via email which is fine if they would respond in a timely manner to rectify the issue quickly. I ended up emailing 8 different people over 7 days. I've never experienced such shocking customer service! Purchase from this company at your peril :(

  • Would you recommend us? No
8

All good really

Ordered a Preston Garden Light Post which arrived promptly with everything in order. It is now installed and working perfectly and looks good. I would regard the product as good quality. I was initially a little put off by many poor reviews but also read some good ones so decided to take the plunge. No regrets and am happy with product and delivery. At this point in time I would be happy to try another product if that should arise.

  • Would you recommend us? Yes
10

fast, easy and great quality

after looking for months for a smart looking bin system for my kitchen, i found it almost immediately with vidaXL, the product is good quality, looks great and was really easy to order. Delivery was super fast too.

  • Would you recommend us? Yes
10

Great

Great

  • Aanbevelen? Ja
9

4 stars: good service, well treated

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

  • Would you recommend us? Yes
5

2 stars: worse than expected

Positive

None

Suggestions

Upon posting this review, Vida XL did phone me and have now refunded my money in full and did not require the product returned. I did however have to insist that their original unwillingness to do so consistutued a breach in Australian Consumer law, irrespective of their so called policy that the full refund window of opportunity had lapsed. This was the resolution I was seeking from the start, as the item that I purchased (rose arbour trellis) was not as sturdy as I anticipated and therefore failed to fulfill its intended purpose of supporting itself and a plant with all but collapsing.

  • Would you recommend us? No

Response from the business owner

Dear John, Thank you for your time today. As promised, we will call back tomorrow. Enjoy the rest of your day! Kind regards, Marina/ vidaXL Webcare Team

10

5 stars: perfect, definitely recommended

Positive

Easy to navigate on website, a very smooth procedure, prompt reply, delivery on time as promised. All in all a very good service.

Suggestions

Quality control of products could be improved.

  • Would you recommend us? Yes
6

3 stars: fine, a reasonable experience

Positive

The on-line experience was acceptable, and the delivery service excellent.

Suggestions

The quality of one of the products I purchased was unacceptable.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

The order I placed arrived 1 day before it was due to turn up and I got my tracking number less than 24hrs of ordering and was shipped on that day. I am very happy with the service and speed of VidaXL and recommend to anyone

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

  • Would you recommend us? Yes
9

4 stars: good service, well treated

Positive

Ordering was simple and quick and delivery exceptionally quick - next day! product delivered matched expectations.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Great service and prompt delivery

Suggestions

Keep up the good service

  • Would you recommend us? Yes
7

3 stars: fine, a reasonable experience

Positive

Nice design, very cool!

Suggestions

Comfort was slightly comprimised.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Great value, great product and incredibly fast postage. A very positive buying experience. Thank you!

  • Would you recommend us? Yes
7

3 stars: fine, a reasonable experience

Positive

Super fast delivery,item a bit on the cheap n nasty side.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

A very positive and satisfying experience.

  • Would you recommend us? Yes
9

4 stars: good service, well treated

Positive

Product and service great.

Suggestions

Make sure you tell carries not to leave without contact with customer just leave a card.

  • Would you recommend us? Yes
10

5 stars: perfect, definitely recommended

Positive

Excellent service and price. Super fast delivery *****

  • Would you recommend us? Yes

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