Perfect in everything
Dear Followship-Team,
I received my purchased new guitar in perfect condition.
I like to point out a few things, that are worth to be mentioned:
1. First contact via phone: Your team member was very friendly and was so supportive that he grabbed the guitar to give me the best answers to my questions. 11 from 10 points!
2. Communication after ordering was fast, as expected from experts in online sales. 10 from 10 points.
3. After the order confirmation we had 4 calls due to some questions, every time everybody was patient and very supportive and 100% client oriented. 10 from 10 points.
4. Offering a set up with my favorite strings, wow unexpected service. 11 from 10 points.
5. Professional packing and fast express shipping as expected. 10 from 10 points.
6. To see that your set up team merged 2 sets of strings to fit to my request was nice. Bonus points :)
7. The hole package with the extra case candy adds to my great experience with your team. Bonus points :)
To buy an instrument of a high price range is for me a very special event. The experience is related to the sum of all details, even small ones, from which I mentioned some above.
Those can make all insecureness that comes with such an investment disappear and in my case gives me the satisfying feeling that I made the right decision.
Well, well done folks at fellowship.
It was my pleasure and to all of you the best wishes and a big thanks from Germany!
Kai
