5 stars: perfect, definitely recommended
Positive
Last year I went looking for a Lowden guitar. I had been researching many high end American brands of guitar, but the Lowden brand just called me back again and again. I happened upon the website for The Fellowship of Acoustics and carried on a brief email exchange with Rudi Bults and one of his sons who works in the business. I have completed many overseas purchases in the past, both in person and online and have, I think, learned how to spot the good merchants to deal with. I noticed right away that Rudi and his family were very responsive to my questions and concerns. So, the order was placed. When my new Lowden F35 arrived, all seemed just fine. However, a small problem arose months later with a portion of the finish. Lowden guitars are, in my opinion, a work of art and the finish is very important. Rudi had suggested I send the guitar back for examination and remediation. As I did not want to do that George Lowden, Rudi and I agreed upon a local luthier here in the states. The problem is now being resolved. Although, initial impressions are important, it is how a merchant, particularly a long distance merchant, handles any problems that may arise. After some back and forth confusion due to distance and time constraints of all concerned my problem has reached a satisfactory conclusion. My Lowden now is a real keeper as they say. I look forward to being a repeat client with both Lowden Guitars and The Fellowship.
SuggestionsKeep up the good inventory and customer service.
