Some things needs to be corrected
Hello,
As you want to know my opinion on my purchase of a Vigier Shawn Lane signature master, I give it to you.
I have 2 things to complain about:
- when I saw the delivery man arrive with the box slightly damaged, which is usual here, I don't worry more than that because I'm sure that for a guitar at more than 3 300 €, there must be enough protection. But when I opened it, to my great surprise, there was only the guitar's gigbag surrounded by the thick brown paper, I don't know the name of this type of paper. Fortunately, the Vigier Gigbag is very thick so the guitar was fine.
Even when you buy a Squier from any online dealer, you have the guitar box in another box. You must have good insurance to send guitars at such a high price with so little protection.
- This guitar is very special, it is the only electric guitar I know that has a completely flat fretboard, and the lowest action found on the market. So I specified by mail 3 times that I wanted the original factory setup to be kept, and even sent you the specifications page if you wanted to check. It is indeed normal that we check that the microphones work for example. I don't argue about that. But well, despite these repeated requests, you changed the original 9-42 strings for 10-46! so what I asked was not taken into account. And so, I had to redo the whole setup with 9-42 :(
I'm probably the first one to complain about a setup before sending a new guitar, but if the readers of my review inquire about this guitar they will immediately see why.
On the other hand, as far as the email exchanges and the processing of the order and the delivery are concerned, nothing to say, it was extremely fast. I even asked a question after the purchase, which I was wrong about, and they took it very well.
Mickael