Hello Nicolas, Thank you for your review. We are glad to hear that you like our products and shipping went well. We hope to see you again in the future! Best regards, Chris Gerrits Jans | Moquer
Hello Isaque, Thank you for your review and I am sorry you have perceived it this way. It is actually quite simple what happened. We shipped your order, but it could not get delivered. Even in Finland these things can happen. Your order was received back in our warehouse, so we refunded you the money as stated in the credit invoice. A credit invoice is just documentation that confirms that you have been refunded. We actually had to pay the shipping to your location and back. We also clearly indicated that you got refunded and we are always available for any questions because that can clear things up faster than writing reviews. Best regards, Chris Gerrits Jans | Moquer
Hello Carola, Thank you for your review. We are very happy to hear that everything went well and that it works great for your hair. We hope to see you again! Best regards, Chris Gerrits Jans | Moquer
Hello Derek, Thank you for your review. I am sorry to hear you have received the wrong product. I do see you never reached out to our support department. We cannot help you with issues we are not made aware of. Our support e-mail is: [email protected]. Best regards, Chris Gerrits Jans | Moquer
Hello Glenn, Thank you for your review. I am sorry to hear the communications did not seem to work. You should have received an order confirmation and shipping confirmation from us. There is also always the possibility to reach out to our support for fast answers on all your questions. Best regards, Chris Gerrits Jans | Moquer
Hello Shax, Thank you for your review. Happy to see that everything worked out well. We hope to see you again. Best regards, Chris Gerrits Jans | Moquer
Hello Constantin, Thank you for your review. We are glad to hear that everything went well and that we were able to help you with any inquiries. We hope to see you again some time! Best regards, Chris Gerrits Jans | Moquer
Bonjour, Merci pour votre avis. Je suis désolé d'apprendre que vous n'avez pas reçu votre commande. Je vois que vous n'avez pas contacté notre équipe d'assistance avant d'écrire cet avis. Nous ne pouvons pas aider avec des problèmes dont nous ne sommes pas informés. Cordialement, Chris Gerrits Jans | Moquer
Hello Nikos, Thank you for your review. We are happy to hear you like the product. We hope to see you again in the future. Best regards, Chris Gerrits Jans | Moquer
Hello Nicolas, We appreciate your review and are happy to hear that everything went well. Enjoy your products! Best regards, Chris Gerrits Jans | Moquer
Hello Ro, We are happy to read that everything was to your satisfaction. Thank you for your review and hopefully we see you again some time! Best regards, Chris Gerrits Jans | Moquer
Bonjour, Merci pour votre avis. Ravi de savoir que vous aimez les produits By Vilain et que l'expédition a été rapide. Nous espérons vous revoir dans le futur! Cordialement, Chris Gerrits Jans | Moquer
Hallo, Vielen Dank für Ihre Bewertung. Es tut mir leid zu hören, dass einige Produkte beschädigt angekommen sind. Haben Sie sich vor Abgabe einer Bewertung an unseren Kundenservice gewandt? Bei Problemen, die uns nicht bekannt sind, können wir nicht helfen. Beste grüße, Moquer
Bonjour, Je suis désolé d'apprendre que votre commande n'a pas encore été livrée. Sur le site Internet de LaPoste il est écrit : "Impossible de livrer en raison de circonstances extraordinaires". Il sera donc probablement livré, mais un peu plus tard. Nous sommes désolés pour tout retard et si votre commande revient dans notre entrepôt, nous procéderons bien sûr à un remboursement. Cordialement, Moquer
Hallo, Vielen Dank für Ihre Bewertung. Wir hoffen Sie wieder zu sehen. Beste grüße, Moquer
Bonjour, Merci pour votre avis. Nous espérons vous revoir bientôt. Cordialement, Moquer
Moquer Hairstyling & Grooming is a Dutch company for men's grooming products. You can find all the best hair styling, skincare, shaving and beard products for men in our shop. We have been active since 2014 and helped thousands of men to become a better looking version of themselves!
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